Customer Service Security Guard

KENISHA NEIL

***-*** ********* ***** ******, Ontario N6H 4R9

Cell Phone: 905-***-****, ******@*******.***

Objective

Highly motivate individual seeking new challenges were my skills and experiences can be utilized in contributing to reach organizational goals while providing excellent service.

Education

Fanshawe College London, Ontario

Child & Youth Care

Currently enrolled in the Child & Youth Care program

Police Foundations

Attained Police Foundations Diploma

Monsignor John Pereyma Catholic Secondary School, Oshawa, Ontario

Achieved Ontario Secondary School Diploma

A.B.L.E Scholarship Recipient

Nov 2017

Oct 2010

Certifications & Licenses

Valid G Driver’s Licence

Standard First Aid CPR C + AED

Nonviolent Crisis Intervention (CPI)

Transferable Skills

Communication Skills - Effectively communicates using active listening, verbal and written

skills in addition to possessing the ability to influence and

persuade others by anticipating their interest and perspective. Organizational Skills -Able to develop and maintain systems for organizing information and

activities.

Problem-Solving Skills -Capable of resolving problems while analyzing events and situations.

Professional Experience

Participation House Support Services, London Ontario

Support Worker

Accountable for supporting persons with disabilities; caring out personal duties, assisting with planning; teaching life skills; supporting and creating community involvement and participation; recreation and leisure program planning; maintaining and monitoring health care supports; assisting with financial matters; preparing reports; updating job knowledge; and enhancing department and organization reputation.

Safeguard the wellbeing of the individuals, emergency procedures, in addition to carrying out policy and procedures of the agency.

G4S Secure Solutions (Canada) Ltd., London, Ontario

Security Guard (on-call)

Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting building, upholding policies and procedures, partake in site specific training, follow guidance direction from Site Supervisor or Client Service Manager.

Ability to manage conflicts and incidents quickly and quietly to deescalate situations without impact to other patrons.

Dollar Financial - National Money Mart, London, Ontario

Teller/Financial Advisor

Required to provide excellent customer service, cross-selling and diligent cash handling. Process transactions for business and residential clients which includes; preparing taxes, servicing client accounts, processing loans and payments, advising for long term loans up to $15,000, managing vaults and deposit boxes, cheque cashing, balancing cash drawers, foreign currency exchange, local and overseas money transfers, gold testing, pawning, master card sales and discrepancy corrections.

Adherence to strict policies and procedures, government regulations, such as contract retention, filing daily and monthly audits, collections, regular participation in annual training and development opportunities

May 2018-

Feb 2022

Oct 2016-

May 2018

June 2015-

Dec 2017

Volunteer Experience

CIBC Run for the Cure

Route Marshall

Responsible for the guidance and the direction of the run. –Sept 2012

Tornado 6k Fun Run

Participant

A way of giving back to the community; it provides wheel chairs to those in need. -Sept 2011

Kids Safety Village - Cooperative Education Placement

Police Assistant

Accountable for ensuring the safety and well-being of the children, the teachings of outdoor activities, coordinate programs, speeches and events. -2010

Community Health Centre

L.I.T Leader

Liable for the safety of youth, construct games, arts and crafts, as well as the preparation of snacks. -2010

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