Human Resources and Training professional

Andrew J. Douglas

*** **** ****** ******, *****, MI 48160 734-***-**** email: *********@*******.***

OBJECTIVE: To find a leading role requiring an analytical and creative problem solver. To use my analytical skills and knowledge in the improvement of communication across organizational boundaries, increasing information-sharing, leading to greater organizational effectiveness.

SKILLS

Research - Conducted research and investigated various subjects, such as critical analysis of contemporary leaders and qualitative research through in depth interviews, meeting with people and stories about history resulting in greater understanding of the dynamics of communication.

Writing - Wrote an in-depth analysis and report on the shifts in the role of leadership within the cultures of society, business organizations and non-profits resulting in new understanding of how the development of effective leadership occurs within an organization.

Training - Streamlined and implemented new training programs and curricula that focused on the participant experience and practical application in everyday situations resulting in developing an expanded interest and motivation to use the knowledge in their lives.

Online and Mediated Communication - Planned and organized training programs across online and digital platforms supporting the organizational and learning goals of the program participants. Instructed in the use and understanding of communication principles in emerging and digital media.

Planning & Organizing - Planned and organized training programs and scheduled and presented this training program to multiple groups resulting in effective learning of the subject and raised the individual proficiency of the material.

Leadership Skills - Initiated and facilitated the building of an effective team of trainers through informal events, conversations and meetings dealing with cross-cultural background and experiences, and mentored new-comers resulting in forming a cohesive team working to give support and encouragement to each other.

Managing - Managed, trained and supervised a team in establishing a standard administrative procedure for cataloguing architectural and engineering plans resulting in a user friendly data base to find necessary plans and the creation of a new procedure.

EXPERIENCE

Head Brewer

Responsible for the production of quality beer. Ancillary duties include ordering or materials, maintenance and cleaning of brewery equipment, interaction with serving staff, design of recipes,

Sales Associate

Responsible for assisting customers, both homebrewers and occasionally production brewers, in selecting and purchasing appropriate brewing equipment and supplies. Also responsible for tracking and ensuring sufficient inventory.

Adventures in Homebrewing Ann Arbor, MI September 2018 - Present

Adjunct Instructor

Responsible for developing and presenting training in Human Communication, Family Communication, Small Group Communication, Interpersonal Communication and Public Speaking including participant performance evaluation, performance feedback and administrative duties. Deployed course materials across multiple platforms, utilizing internet-based solutions to address participant needs in synchronous and asynchronous formats. Highlighted the evolution of communication through the increased use of mediated communication through the use of social media and other computer-based forms of communication.

Wayne County Community College, Detroit, MI January 2002 – Present

Owens Community College, Toledo, OH January 2003 – January 2016

Washtenaw Community College, Yspilanti, MI January 2005 – January 2016

Oakland Community College, Bloomfield Hills, MI January 2008 – August 2017

Office Manager/Project Manager

Responsible for day-to-day functioning of a multi-million dollar insurance reconstruction and renovation general contractor office. Intimately involved with AP, AR, IT, HR, marketing, and all other phases of the life of the business. Managed multiple, concurrent construction projects. Also wrote estimates for structural repairs. Conversant with accounting software, AutoCAD-based estimating software, and all elements of the microsoft office suite. Responsible for server maintenance and administration.

Belfor USA, Ann Arbor, MI September 2001 – December 2004

Assistant Manager

Responsible for developing and implementing best practices with an emphasis on staff training and retention, customer service, and product quality.

Peretti's Pizza Parlor, Ann Arbor, MI June 2001 – October 2001

Instructor

Responsible as graduate teaching assistant for developing and presenting training in Public Speaking including participant performance evaluation, performance feedback and administrative duties.

Kansas State University, Manhattan, KS August 1998 – May 2000

Instructor

Responsible for developing all program and individual training sessions to educate Korean individuals in English from three year old through adult. Conducted group training and tutoring sessions, and special course work with emphasis on cross cultural learning, practical application and fun.

Donghae Middle School, Pusan, South Korea

Daemyung Foreign Language School, Pusan, South Korean

Sogang Foreign Language School, Taegu, South Korea

1994 - 1997

EDUCATION

MA, Speech/Communication, emphases Leadership Development and Intercultural Communication, Kansas State University, Manhattan, KS, 2000

BS, Speech, Kansas State University, Manhattan, KS, 1994

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