HARRY CLETO

UNIT D-* #*** ALVARADO ST.

BINONDO, MANILA PHILIPPINES

TELEPHONE NO: 632-***-****

MOBILE NO: 639*********

EDUCATION:

****-**** ********** ******* ** HEALTH SCIENCES INC.

Bachelor of Science in Nursing

1994-1997 DE LA SALLE UNIVERSITY

Bachelor of Science major in

Business Management

1990-1994 HOPE CHRISTIAN HIGH SCHOOL

High School Diploma

1984-1990 HOPE CHRISTIAN HIGH SCHOOL

Grade School Diploma

WORK EXPERIENCE:

July 2020 - Present TRANSLATOR- MANDARIN

ORACLE NETSUITE PHILIPPINES

Assist Support reps to translate emails to customer.

Act as translator between Support reps and custoner during calls.

Translate knowledge base articles to Chinese language.

Aug 2019 - July 2020 SENIOR TECHNICAL SUPPORT ENGINEER

ORACLE NETSUITE PHILIPPINES

Troubleshoot ERP software problem filed by the customer.

Call the customer to verify the problems they are encountering and try to assist them in solving them.

File a system defect if necessary, once thorough investigation is done.

Apr 2013 – Aug 2019 SENIOR ANALYST – ACCOUNTS PAYABLE

MANDARIN

SHELL BUSINESS OPERATION

●Handles payment and invoice status queries.

●Processes invoices if needed.

●Resolves issues received from business counterparts and colleagues.

●Supports in testing usually for China projects and improvements

Jan 2011 – Jan 2013 CUSTOMER SERVICE REPRESENTATIVE-MANDARIN LANGUAGE

STELLAR PHILIPPINES

ACCOUNT- JETSTAR AIRWAYS

●Handled inbound and outbound calls for booking, confirming and changing flight schedules.

●Also handled complaints and other inquiries.

●Acted as OIC and SME when the team leader is not available.

Sept 2010- Nov 2010 MANAGEMENT TRAINEE

LIWAYWAY MARKETING COPORATION

●Study machines and supervise manufacturing production line.

July 1999-Sept2010 MANAGER

C.H.J.C GENERAL MERCHANDISING

●In-charge of the purchasing, delivery and overall operation

of the store.

Apr 1999- July 1999 MARKETING ASSISTANT

CHINA BANKING CORPORATION-Binondo Branch

●Solicited new accounts, deposits and investments from prospective and existing clients.

●Maintained and increased deposits and investments of existing account portfolio.

●Processed daily renewals and termination of peso or foreign currency investments.

●Updated daily transaction records of clients.

●Prepared deposit and investment records upon request of the client

Sept 1997-Apr 1999 MARKETING ASSISTANT,

URBAN BANK-Binondo Branch

●Solicited new accounts, deposits and investments from prospective and existing clients.

●Maintained and increased deposits and investments of existing account portfolio.

●Processed daily renewals and termination of peso or foreign currency investments.

●Updated daily transaction records of clients.

SKILLS AND HOBBIES:

Can speak mandarin, good with numbers, playing and watching sport like basketball, badminton, bowling…

PERSONAL DATA:

Date of Birth : 28 March 1977

Place of Birth : Manila

Civil Status : Married

Religion : Christian

REFERENCES: Available upon request.

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