Gary Scilla

Business Process Professional

Fairfax, Virginia

Email: adqlb2@r.postjobfree.com Phone: 703-***-**** LinkedIn Profile: https://www.linkedin.com/in/garyscilla Skills & Demonstrated Abilities

Project Management – I assisted the Project Manager with problem-solving, issue resolution, team building, and working with team members daily so that management could focus on getting new business for the contract.

Data Communications – Project Managers gave me various assignments and I would communicate these ideas or suggestions to all our team members.

Training and Development – Setting up training document procedures and internal Microsoft classes for all team members.

Cross-Functional Training – Organized and created new procedures on SharePoint and distributed this information to team members; also responsible for training other teams on our procedures.

Technical Support – Updated any new procedures assigned to me; provided technical support to our team and also supported other teams working at our facility.

Customer Service – Worked with the Veteran Affairs customers on resolving internal and external issues using SharePoint and Microsoft Office.

Network Communications – Use network skills, communication ideas, and suggestions on new processes and procedures that enhanced our relationship with the Veterans Affairs group.

Team Leadership – Was involved in going to interview sessions with Manager and Team Leaders for new employees being added to the contract. My input was important because they trusted my judgment.

Awards

Outstanding Customer Service, Two-Factor Authentication (2FA) Team (2017) An employee of the Month, Contingency Planning Team (2016) Education

BA, English Literature, Montclair State College (Incomplete) Technologies: MS Office Suite, SharePoint Development Industries: Government Services, Veterans Affairs

Career History

Ankore Consulting, Inc. Leesburg, VA (2015 – 2019) Business Process Analyst

My primary responsibility in this role was to manage the on-boarding of new employees onto the Veterans Affairs contract with ASM Research.

Improved Veterans Affairs Guidelines Policy for new hires which were used extensively by ASM and Sub-Contractors by 4 months.

Established an automated time card system which resulted in 90% reporting accuracy throughout ASM Research.

Managed internal and external users on SharePoint which resulted in an increased production of 70% employee access to the site.

Highlights

My manager always gave me compliments for coming to work during bad weather. He would tell Managers and Team Leaders that I was very reliable and could always count on me for showing up to work.

I was recognized for Employee of the Month for all the work I did behind the scenes to make everyone feel as they transition to their new teams.

Assisted Team Members when we received new guidelines on how to use new telephones and individually to each member and training them on this process. They would thank me for assisting them and send an email to my management.

When we received New Procedures or New Processes from our Project Manager I would go over this with all team members and would email them the information. They would appreciate the time I took in showing them because management was always busy and I was the go-between. Reason for leaving: The parent company of ASM Research lost the contract, therefore we were made redundant.

Hewlett Packard Herndon, VA (1994 – 2015)

Business Analyst

My primary responsibility as an Account Payable Analyst included paying internal and external invoices for Hewlett Packard and Navy Marine Corps Internet program.

Conducted three-way audits of all invoices, increasing by 80% due to improving cycles.

Partnered with the Global Records Management Group on the archival of financial data resulting in a 90% improvement process.

Captured and reported procurement metrics for quote/order accuracy and timeliness, which increased processing improvement by 80%.

Contributed to the strategic procurement planning, including technology refresh as well as new forecasting, reducing procurement by 3 months.

Audit and review of SOWs, labor, POs, hardware/software procurement, and licensing renewals, resulting in saving 3 or 4 months of work.

Highlights

During my early career, I entered and scanned numerous invoices into SharePoint and was always recognized for doing a good job by my management.

During bad weather, I always showed up to work and was recognized in previous years with a certificate from the Program Manager.

When I resolved an issue with an invoice that was past due, I received credit from my Manager and was mentioned in our virtual team meetings to all our members.

Was responsible for setting up Virtual Team Meetings for all our Team Members since my Manager was offsite. I was repeatedly recognized for doing a good job.

Received a long service certificate and the gift of appreciation. Reason for leaving: Due to Hewlett Packard workforce reduction. Volunteer Experience

Volunteering Den Leader Assistance, Boy Scouts of America, Fairfax, VA (2002 – 2005)

Served as Cub master assistance of an 8 den, 60 cub pack.

Served as Scoutmaster Assistance of a troop with 20-30 Scouts at any given time.

Stabilized the process of doing projects for all the cubs’ scouts in our troop.

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