Executive Assistant Document Specialist
Resume:
Jenny German
Sacramento, CA 95831
*****.*****.*@*****.***
OBJECTIVE:
To be well established in a career that enables me to have a lifetime of learning including continued education, growth within a company and showcases not only my training, but my personal credentials, as well. SUMMARY OF QUALIFICATIONS:
*Extensive background in negotiations *Takes initiative without being asked *Strong leadership and problem-solving abilities *Works well independently or as part of a team *Able to learn, apply and master knowledge effectively *Detail oriented and able to multitask. *Outstanding communication and customer care skills *Hard working, loyal, honest and ethical
Work Experience:
PennyMac - Roseville, CA - Home Loan Processor
May 2020 to Present
Performing routine data entry and validation tasks. Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.) Reviewing and validating loan documents.
Handling routine calls, emails and/or chat responses. Assigning and distributing work loads.
Monitoring work queues and intervening as needed
Interacting with multiple departments to expedite processing and/or issue resolution. Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization’s desired culture and values. Catalyst Mortgage - Sacramento/Roseville - Closer/Funder November 2019 to May 2020 Review closed loan packages to ensure completeness of loan documentation. Verify loan closing package complies with insurer and/or guarantor requirements and documentation. Obtain all outstanding conditions to ensure timely funding and closing of the loan. Review and verify the accuracy of the final closing statements prior to closing to ensure compliance with Company, Investor, and Conventional regulations and requirements. Reconcile final figures to calculate wire amount and balance with settlement agent. Promptly obtain documentation requested by investors or insuring/guaranty post-closing. Solve problems quickly, communicate effectively with internal and external customers, provide excellent customer service and work well under pressure. Verify and ensure compliance with Company policies and procedures, as well as all applicable federal, state laws, regulatory and government standards, guidelines, rules and/or local ordinances.Perform other duties as assigned by management.
BCForwarding/US Bank - Rocklin - DSC Document Specialist July 2019 - September 2019 Research and clerical work pertaining to all collateral files and documents. Review mortgage documents, e.g. mortgage notes, endorsements and and riders, deed of trust, title policies, loan assignment and etc., for accuracy and and noting exceptions on S.O.R. Data entry and generate reports. Labeling files, organizing carts and filing documents. Operating internal programs for research and activity movements of files and/or 2
documents. Communicate with various levels of staff of the office to promote collaboration. Meet deadlines and daily production levels.
Safe Credit Union - Rancho Cordova, CA - Customer Service Rep - January 2019 - March 2019 Assist members with all general inquiries on accounts and loans. Process member transaction requests, including inputting check orders through Clarke American. Problem-solve with members regarding account concerns. Input loan applications for all loans including Home Equity lines/loans. Explain, promote, refer and sell Credit Union products and services using consultative selling techniques. Quote rates ranges from SAFE’s Savings/Loans Rate Sheets. Conduct member profiling to determine member needs. Open sub-share accounts (Checking, Money Markets, Special Purpose Savings, Certificates, and Holiday Club Accounts).
Achieve individual sales and services goals (Call Monitors/Mystery Shops, Adherence, and Call Volume). Confer with other departments to resolve member questions and concerns. Maintain posting drawer and ensure drawer balances daily. Maintain an ongoing awareness of developments/changes in policies, procedures, products and Services. Adhere to Attendance and Punctuality Guidelines. Complete other duties as assigned. LoanPal/PEM - Sacramento, CA - Quality Control File Liaison Oct 2016 - Nov. 2018 Ensure that the external audit loan requests (Fannie Mae, Freddie Mac, MI) are processed quickly and within the time requested by third party. Assist in validation of the Post Close QC audit rebuttals. Follow up to ensure appropriate corrective action has occurred with various departments. Maintain the ongoing dialog with the third party quality control vendor to ensure the vendor policies and procedures detailing the review methodology, identification of defects, and trends; and is reporting those to Credit Manager. results to us accordingly. Assist the Director of Audit and Quality Control and Quality Control Specialists with projects from time-to-time. Attend relevant loan underwriting, credit analysis, or loan program industry trainings as assigned.
Catalyst Mortgage- Sacramento, CA - Office Executive Assistant - October 2015-October 2016 Answering phone calls for the office • Responsible for daily and weekly reports as well as all lead reports. • Accept pre-applications • File preparation for audit as well as audit of files and disclosures. First Signature Title – Lake Mary, FL - Short Sale Processor - Nov 2013 – April 2015
• Negotiate directly with bank representatives to achieve favorable sale prices and terms • Handle all short sale counter-offers and multiple transactions while meeting department performance measures • Assemble, prepare, and fax all required short sale documents to lien holders • Escalate short sale transactions to the proper individual or department within lender organization • Efficiently complete the short sale process; underwrite, utilize software programs designed for the process Wells Fargo - Maitland, FL - Loan Doc Specialist 4 - Oct 2011 – Oct 2013
• Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. • Thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from pre approval to closing. • Conforming & Nonconforming Loans, FRMs, ARMs, GPMs, Jumbo Loans, Fannie Mate & Freddie Mac Guidelines, FHA, VA, USDA Rural Development Loans • Proficient in managing between 20 and 50 loans effectively • Highly skilled in following processes and procedures that need to be taken into account when maintaining liaison with loan originators • Strong communication skills with borrowers and lenders • Every detail oriented, organized with strong ability to multi-task and prioritize.
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Bank of America – Jacksonville, FL - Short Sale Negotiator - Oct 2010-July 2011
• Negotiate delinquent mortgages with lender representatives in conjunction with real estate agents • Escalate short sale transactions to the proper individual or department within lender organization • Efficiently complete the short sale process; underwrite, utilize software programs designed for the process. REA Holdings Group – Jacksonville, FL AdminAssistant/ShortSaleNegotiator - Nov 2009-Sep 2010 • Assemble, prepare, and fax all required short sale documents to lien holders • Negotiate directly with bank representatives to achieve favorable sale prices and terms • Handle all short sale counter-offers and multiple transactions while meeting department performance measures ARS National Services – Jacksonville, FL Account Representative - Oct 2008- Mar 2009
• Contact clients daily to determine reasons for overdue payments; review terms of sale, service, or credit contracts then determine appropriate resolution; receive and post payments to clients' accounts • Perform administrative functions for assigned accounts including financial position of clients and status of collection • Perform clerical duties including writing reports, sorting/filing/answering correspondence Protocol Recovery Service – Panama City, FL - Client Liaison - 2006-Sep 2008
• Maintain and sort all incoming bankruptcies, including verification through PACER • Prepare weekly confidential sales reports for presentation to management and update confidential client files • Manage the internal and external mail system.
Recognition:
Outstanding Employee Awards from American Home Mortgage & Nehemiah Corp. Received numerous letters of commendation for 'excellence in service - short sale negotiations' from realtors, attorneys, brokers, & short sale specialists. Also received a commendation from Brian T. Monyhan, President & CEO of Bank of America. Skills & Knowledge:
Keyboard: 60 + WPM; Advanced working knowledge includes, but not limited to, Microsoft Office (Excel, Word, Publisher), LIS, Future State, Equator, RealFlow/Open Road, Holidex, Encore, QuickBooks, Great Plains, Point, Encompass, All FHA and VA Connection, Loan Soft, Unifi, internet programs.
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