Customer Service Administrative Assistant
Resume:
INTRODUCTION
I am patient and diligent. I can follow instructions very well and my goal is to present and contribute the knowledge and expertise that I have acquired in my education and experience. I have experience in customer care, data capturing, administration and I have excellent interpersonal skills. My experience has taught me to put my customers and clients as top priority. I am approachable and I believe in working as a team. I have interest in learning about people from different cultures and different parts of the world. I am looking forward to learn more and to be a useful tool in your company.
PERSONAL INFORMATION
Name and Surname: Ndileka Mphahlwa
Date of Birth: 30.January.1985
EDUCATION
Pace Community College
1997-2001, Grade 8-12
University of Johannesburg
2003-2005, National diploma Somatology
University of Johannesburg
2006-2008, National Diploma Food technology
WORK EXPERIENCE
SEP/ 2020 – To date: AirBnB Owner and Manager
Skills: Management in the hospitality industry where I manage 2 Airbnbs, housekeeping,
booking of visitations, etc.
FEB/2020 - To date: Health Impact
Freelancing (Part Time) Administrative Assistant
Skills: Filing, administrative work, receptionist, data capturing at the health clinics
managed by Health Impact
NOV/2017- NOV/19: MultiChoice (Pty) Ltd
Digital Care Agent
Skills: providing technical support by linking Smartcards to the email addresses of
customers. Providing technical support for BoxOffice movies, DStv Now and Showmax,
Showmax applications. Customer service; assisting in billing queries; technical support;
andreconnections; activation of new accountsSending of emails to customers and assist
on the social media page
NOV/2015-OCT/2017: Multichoice (Pty) Ltd
Call Centre Agent
Skills: Customer service; assisting in billing queries; technical support; and
reconnections; activation of new accounts
2014-APR/2015: Little Shepherd
Toddlers class teacher
Skills: Facilitating R graders and toddlers in facets like fantasy play; outside play;
English and Reading; Maths and Art. I also learned how to care for babies from age six
months to six years of age. ECD duties: serving food; house keeping
APR/2011-APR/2013: NT Hardware CC
Skills: (Receptionist Customer Service: Sales, Invoicing, Promotions)
Reception and switch board operation
REFERENCES
Mpho Lemeila (MultiChoiceLive Chat Supervisor)
Lerato Moledi (Quest Account Manager)
Charles Muila (Health Impact Manager)
CONTACT DETAILS
Cell Phone: 081*******/ 078*******
Email: ***.********@*****.***
Contact this candidate