Promotions Assistant Customer Service
Resume:
Samantha Harris
Hurricane, Utah ****7
My objective is to work in a professional atmosphere in management, which utilizes my expertise in multiple areas of problem solving, detail-oriented plans, marketing, customer service, record keeping, training and sales. I have consulted on a large number of successful business projects, as well as turning around businesses in financial trouble. I can handle things well under pressure. Very detail oriented person. Priding myself on working to complete every project I undertake and not stopping until the task is completed. Aside from being an self sufficient individual, working well in team situations is my forte. I prefer to manage and organize projects. Having run and set up several successful businesses.
Amazon PillPack
Dylan Moyer-Manager
2020-2022
Virtual Customer Service Representative
Answer questions, place orders for medicine, Gather Dr. and Pharmacy info to complete order. Extensive pharmacy information and constant training.
Zebra Music Central
Partner/ Director
2017-2021- Teach Music, Stage Presence, How to play with others.
Maintaining Student Schedules, Music Store Orders and Bookkeeping.
River Run Naturals Owner/Product Development and Execution of products.
2016-2021 All Natural Line of Products For the Whole Family even Pets.
Two Fat Chicks Tropical Micro Brew Pub and The Starfish Live Music Venue,
18 Strand St. Frederiksted St. Croix USVI
Owner/Brew Master, Working Manager/Talent Booking
2017-2018
Handled day to day menu planning, Food, Beverage and Supply Pars, Purchasing, Set up and run outside and inside Bar. Nightly Inventory. Hiring, Training, Advertising and bookkeeping.
Lil’ Chaos Records and Studios
18 Strand St. 2nd level
Fredricksted St. Croix USVI and St. George Utah
2017-2018 Teaching, Recording and Managing Artists. Lil' Chaos Records 6 Pond St.,Paxton, Ma. 01612 Owner/ Adrian Zeffert 774-***-****
Supervisor/ Manager A&R
1999 to Present
Issue daily instructions and assigning duties to workers. Execute daily operations of Lil' Chaos Records and Recording Studio. Supervise
and coordinate activities of workers engaged in customer service activities
including training, Hiring and discharge. Wrote, designed and produced marketing materials.
Observe and evaluate workers' performance.
Have been instrumental in beginning to end of artist development
Resolve complaints and answer questions of clients regarding services and
procedures. Trained and manage four Artist Representatives and achieved significant
improvements in their productivity. Train and instruct employees. Train sound engineers in achieving the studios signature sound. Communicate with other departments and management to resolve problems and expedite work.
Supervised employees, scheduled work hours, resolved conflicts and determined salaries. Interpret and communicated work procedures and company policies to staff. Successfully manage a 4 person team for marketing and advertising. Human Resources Representative. Review and check work of subordinates such as reports, records and applications for accuracy, completed content and corrected errors. Structure and maintained accounting. Make recommendations towards fellow management concerning staff as well as
improvement of planning and development procedures. Spearhead efforts towards technology updates. Sell recording time and services to new clientele.
Requisition and purchase supplies. Planned, prepared, and devised work schedules in accordance with budgets and workloads. Prepare, maintained, and submitted various reports
(budget, operational and personnel). Responsible for supervision and management for all aspects of the business. Acquisition and set up of new destination studio based in St. Croix, USVI. Supervision of Scranton, Pennsylvania Studio. Supervision of A and R Representatives in USA and UK. Maintain website and social media for Lil' Chaos Records. Magic Logos Mountain Top, Pa 18707 Owner July 2014 to 2020
Prepare illustrations and rough sketches of material, discussing them with clients
and supervisors and making necessary changes.
Mark up, paste, and assemble final layouts to prepare layouts for printer.
Write, design and produce advertising campaigns for businesses and bands.
Use computer software to generate new images.
Determine size and arrangement of illustrative material and copy, and select style
and size of type. Create designs, concepts, and sample layouts based on knowledge of layout
principles and esthetic design concepts. Produce still and animated graphics for on-air and taped portions of television news broadcasts, using electronic video equipment. Study illustrations and photographs to plan presentation of materials, products, and
services. Key information into computer equipment to create layouts for client.
Develop graphics and layouts for product illustrations, company logos, and Internet
websites. Confer with clients to discuss and determine layout design.
Draw and print charts, graphs, illustrations, and other artwork, using computer.
Review final layouts and suggest improvements as needed. Photograph layouts, using camera, to make layout prints for clients.
Responsible for all promotion and operation of Magic Logos. Maintain all social media for Magic Logos.
Rockstareyez.com and Immortaldreads.com 1-888-***-**** Mountain Top,Pa 18707 General Operations Manager June 2013 to Present
Managed staff, prepared work schedules and assigned specific duties.
Executed daily operations of new product acquisition, shipping and processing of orders. Wrote, designed and produced all copy for advertising and website's.
Was instrumental in developing new products patient pending.. Managed the movement of goods into and out of production facilities.
Trained and managed sales agents and achieved significant improvements in their productivity. Developed and
implemented product marketing strategies including advertising
campaigns and sales promotions. Planned and directed activities such as sales promotions, coordinating with other department heads as required. Supervised and managed all employees for a advertising firm. Directed non-merchandising departments of businesses, such as advertising and purchasing. Supervised 6 employees, scheduled work hours, resolved conflicts, determined salaries. Located, selected, and procured merchandise for resale, representing management in purchase negotiations. Successfully handled new product launches.. Monitored businesses and agencies to ensure that they efficiently and effectively
provide needed services while staying within budgetary limits. Structured and maintained customer service policy's. Determined staffing requirements, and interviewed, hired and trained new employees, and oversaw those personnel processes.
Spearheaded new product introduction efforts. Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal
achievement and to determine areas needing cost reduction and program improvement.
Directed and coordinated activities of businesses and departments concerned with the production, pricing, sales, and distribution of products.
Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand. Directed and coordinated organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Established and implemented departmental policies, goals, objectives, and procedures, conferred with board members, organization officials, and staff members as necessary. Responded to written and telephone requests for distribution of new products..
Oversaw activities directly related to making products and providing services.
Researched and recommended new formulations for products. Maintain website's and social media for both companies. Wilson Advertising Owner/Lan Wilson
Advertising and Sponsorship Sales, Co-Hosted Sponsor Financed TV Shows
Discussed and prepared program content with producer. Executed daily operations of show preparation.
Helped plan and coordinate various aspects of radio, television and cable
television programs. Wrote, designed and produced show segments.
Interviewed show guests about their lives, their work and topics of current interest.
Was instrumental in securing interviews with celebrities and special interest stories.
Acted as hostess at civic, charitable and promotional events that were broadcast
over television and radio. Successfully managed a 4 person team setting up shots for the shows. Successfully handled advertising and sponsorships.
Structured and maintained a reports for advertising revenue. Tiger Eye Productions Wilkes Barre, Pa 18702
Hazelton .18201 2003 to 2007
Steve Franco
Sales Manager/Video Production Assistant
1998 to 2002 Assisted owner of production company in operations of video and media. Assisted with Pennsylvania Travel Council on a promotional website and computer kiosks operations. Directed TV show a dance show and talent showcase from Club Amnesia in Kingston that aired on Fox TV. Worked on multiple photo shoots with a variety of talent. The Trend Clothing Store 96 S. Main St., Wilkes Barre, Pa 18707 Owner/ Manager 1999 to 2002 Ran full day-to-day operations of shop sales, customer service, inventory, accounting, hiring, training and display. Sold lingerie, club clothing, intimate apparel, leather goods, perfume and personal custom line of Gothic Goddess apparel and items.
We also specialized in video rental and tanning services. WBHT FM Magic 97. Plains, Pa. 18705 (Dave Zavoda and Joe Oren)
Part time Promotions Assistant/ Live remote tech 1997 to 1999 Live remote set-ups at business and event locations. Organizing and executing business promotions and events. Driving and maintaining company van, truck and Boombox. Administer technical assistance and assorted help with at work sites. Set up and operation of radio station booth at daily events.
The Weekender Wilkes Barre Pa 1999 Freelance Advice Columnist 1998 to 1999 Wrote Ask the column every two weeks for the paper answering questions about love and being a plus sized model. Ran Gothic Goddess Model of the Month contest for the Weekender for one year. Featured and ran model searches at Market St. Square and the Woodlands. Pilot Show Professor Gigabite for Nickelodeon Wilkes Barre Pa 18702 (Gleeves Productions)
Head Makeup Artist and Hair Stylist 1998 to 1998
In charge of designing make up, clothing, costumes, accessories and hair for nineteen days of production. Provided consistent styling of characters for the entirety of feature film.
Expense reports and inventory of film (props, make up and costumes).
Administered character makeup for character and provided accessories for costuming.
The Revolution for Hair and Nails 96 S. Main St. Wilkes Barre Pa 18702
AdVision Inc. Rt. 96, Tobyhanna Pa. Sales Marketing Manager 1988 to 1992 Coordinated sales program and sales materials for up to 12 sales agents at once.
Instituted sales policies and procedures for the company. Set up sales incentive plans for salesman.
Brought new contracts from large corporate clients such as Crown American, Pizza Hut, Foot Locker and Mayer's Bread. Set up new accounts and took corporate clients sales towards script writing
The Revolution for Hair and Nails
Owner/ Head Stylist 1995 to 1999 Ran full day-to-day operations of salon.
Head stylist, reception, customer service, advertising, equipment maintenance
inventory and accounting. Maintaining shop sanitary standards for state cosmetology law..
Hiring/training of 11 stylists and continuing education programs for the employees. Supplied every up to date spa/salon service that was available.
Sold Personal line of hair care and styling products called 'The Revolution
Collection. The Revolution won best and largest salon in Northeast Pa.
Future Kids/ The Computer Tudor Kingston and Wilkes Barre Director then Owner 1992 to 1995
Ran full day-to-day operations of computer training school for children with both on and off premises classes. Maintained a high standard curriculum for weekly classes and summer computer camps. Coordinated program for summer camps with McDonalds in Wilkes Barre. Provided off premises classes at Magic Years in Plains and the Learning Station Chain of Day cares. Served as a computer consultant for WBRE
administering stories and topics on stories dealing with children & computers or Internet issues dealing with safety online.
Education:
Interned at
Aware Records doing A & R
Ambassadon Records
A & R
Sony Entertainment A & R, PR and Imaging
Suffolk Community College Associates in Business
Academy of Creative Hair Design
Cosmetology
Clairol, Image, Rusk, Mega Hair, Hair Locks and Goldwell Continuing Education Brentwood, NY 1982-1984
Brookville, 1985-1987 Edwardsville, Pa. 1993-1994 NYC 1993-1999
TIPS Certified, Wines, Steins and Cocktails Inc. Scranton Pa 2001 2012-Present
Professional Mixologist
Udemy Online
Multiple Business and Social Media Certifications
Professional references available upon request.
Interests & Activities
Building Website's and maintaining them, Computers, Volunteering, Cars, motorcycles and Trucks, Music, Collecting antique items and art deco, designing logos, Band
photography and Graphic Design.
First Responder, Fireman Rice Township, Fire Police, East Penn Search and Rescue. Ropes Tech, Confined Space Rescue, Hazardous waste, Infectious diseases, Ice Rescue, High Angle Rescue, Captains License and Emergency Vehicle Driver. Have held several volunteer positions with the PTA assembling business sponsorships for programs at the school.
Girl Scout Cadet Troop Leader for Troop #310 in Mountaintop. also served as Cookie Chairman. Over the years I have had many continuing education classes in a variety of subjects to make myself a more well rounded person.
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