RESUME
NANZEKHO MUYEKHO
KAKAMEGA
Date Of Birth:5th October 1979;Nationality:Kenyan;I.D no:21562987;Marital Status: Married; Gender: Female; Tel No. 072*-***-***; Email; *************@*****.***
EDUCATION BACK GROUND
SIGALAGALA TECHNICAL TRAINING INSTITUTE [FEB 2005-NOV 2008]
Diploma in information technology: module I&II attained Pass, module III Credit.
TANDE SECONDARY SCHOOL [JAN 1994-NOV 1998]:
Kenya Certificate of Secondary Education: attained C-
TANDE PRIMARY SCHOOL [JAN 1986-NOV 1994]:
Kenya certificate of primary education.
KEY RESPONSIBILITIES
I am a pro-active individual, who is good team leader and team player, flexible and with good communication skills. In addition to that I am a hardworking and honest lady with good skills in computer maintenance and data entry.
WROK EXPERIENCE
1.DINLAS PHARMACETICALS EPZ LTD, NAIROBI.
16th Feb 2018- 22nd Dec 2020
DESIGNATION: FRONT OFFICE RECEPTIONIST/DOCUMENTATION ASSISTANT OFFICER
Warmly receive and attend to all visitors entering the premises
Maintain the cleanliness of the front office area and equipments and report in case of faults in timely manner.
Attend to incoming calls and forward messages promptly to enhance communication.
Maintaining a positive, empathetic, and professional attitude towards clients at all times.
Maintaining solid customer relationships by handling enquiries, questions and concerns with speed and professionalism.
Consumable material requisition, control and stock management.
2.AGA KHAN UNIVERSITY HOSPITAL, NAIROBI.
1st October 2012- March 31st2018
DESIGNATION: PATIENT SERVICE COORDINATOR (CONTRACT).
Maintaining a positive, empathetic, and professional attitude towards clients at all times.
Maintaining solid customer relationships by handling enquiries, questions and concerns with speed and professionalism.
Attend to client inquiries regarding departmental services.
Book patients for referrals and provide correct information on preparation for specific services.
Attend to incoming and outgoing calls and forward messages promptly to enhance communication.
Ensure proper identification records are clearly indicated on documents for easy retrieval.
Bill procedures accurately as per the price set by the institution.
Use and maintain office Equipments and report in case of faults in timely manner.
Participate in preparation of audits to enable department improve quality of service provision.
Scanning of doctors’ notes and sending to them.
Keeping records of customer interactions, transactions, comments, compliments and complaints.
Stock management.
Oct 7th2011 – April 30th 2012 TOWN CLINIC.
Designation: Electronic filling
Scanning of Doctors notes.
Assist in front office operations and customer service.
Attend to incoming calls.
Attend to all internal and external clients visiting the clinic.
Ensure cleanliness of the clinic.
File and retrieve documents.
March-July 2011
2. INTERIM INTEPENDED ELECTRAL COMMISSION
Designation: Data Entry Clerk.
Job description.
Attend to people who are coming in to register as voters.
Record official names in a book.
Process the voter’s card and give it to the voters immediately.
Report to the head clerk the number of people who have registered daily.
Jan-April 2007
1.MASINDE MULIRO UNIVERSITY OF SCIENCE AND TECHNOLOGY.(ATTACHMENT)
Designation: Computer Laboratory Assistance.
Job description.
Data entry.
Computer system maintenance & troubleshooting and fault finding in malfunctioning computers.
Provide technical support to seminar and workshops.
Installation of computer equipment, software and monitoring user performance with regard to software usage.
Controlling internet connectivity in the university cyber, assisting users to access the internet and maintaining university website.
Supported and participated in installation of university LAN connectivity.
Assisting students in the lab with use of various operating systems and application.
SKILLS.
ACCOMPLISHMENT SKILLS: I am a dependable person who is ready to face any challenges presented. Skills in identifying, troubleshooting computer application problems as well as managing them.
ADMINISTRATIVE SKILLS: Able to organize information and manage various responsibilities simultaneously in a technical way and with a lot of creativity. I also like team work.
CASTOMER RELATIONALS SKILLS: I have good communication skills and confident with clients.
ADAPTABILITY SKILLS: I am a flexible candidate who can quickly learn new skills and processes to ensure work is done quickly, efficiently and with a positive attitude.
ORGANIZATION SKILLS: A well-organized employee who has a strong, neat structure in her workspace, tasks, and work relationships.
CHARACTER SKILLS: Ability to work well under pressure and to work for a relatively long hours with minimum supervision. Good reputation for upholding high ethical standards competent in setting priorities and meeting strict deadlines.Very creative in solving different work related challenges.
OTHER ARCHIEVEMENTS AND ACTIVITIES.
I was a counselor in charge of hostel (mayoress) in college.
I was a basketball player in college.
PROFFESSIONAL SKILL: Consistently present a high profile professional demeanor complimented by a positive `can do, attitude.
HOBBIES
Reading books
Traveling and sight seeing
Interacting and socializing with people of diverse culture and communities.
Watching programs and movies.
Surfing the internet to get acquainted with what is currently happening.
REFERENCES
1.DR. ISAAC MICHENI
DOCTOR- INCHARGE AGAKHAN UNIVERSITY HOSPITAL
PO BOX 302**-*****.
NAIROBI
MOB:072*-******
E-mail: *******.**@*****.***
2.MR CLEOPHAS KIIO.
CHAIRMAN OF COMPUTER SCIENCE DEPARTMENT.
MASINDE MULIRU UNIVERSITY OF SCIENCE AND TECHNOLOGY,
PO BOX 190-50100.
KAKAMEGA
TEL:(056)301817.
E-mail:**@*****.**.**
3.SHEILA OMANG’ALE
NURSE- INCHARGE AGAKHAN UNIVERSITY HOSPITAL
PO BOX 302**-*****.
NAIROBI
MOB: 072*******
************@*****.***