Customer Service Representative

ODALIS FERNANDEZ

**** **** ******, ******, **, **373 • 347-***-**** • ***********@*****.***

Has a high level of integrity and a strong work ethic, and is looking to use her management skills to help the company grow in the long run. Great team player who thrives in fast-paced, competitive environments. Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly. Building productive relationships, resolving complex issues, and gaining customer loyalty are all skills that this motivated professional possesses. Excellent computer skills and telephone etiquette are required. Multilingual in English and Spanish

Customer service

Efficient multi-tasker

Employee scheduling

Team building

Organized

Project organization

Psychology - Associate of Arts - 2018

Queensborough Community College - NY

Neuroscience - Bachelor of Science - 2024

Hunter College - New York, NY

Daycare Assistant - May, 2018 to September, 2020

Jennifer - Whitestone, NYC

Provided tutoring and mentoring to school-aged children who required extra help. Devised and implemented crafts and other activities in order to pique interest and promote growth. Used positive behavior management techniques to improve social interactions and emotional development. Used patience, skill, and a variety of behavior modification techniques to keep order and safety. Medical Customer Service Representative - February, 2021 to Present Northwell Health Physician Partners Medicine Specialties at Lake Success - Lake Success, NY Referred and screened patients to make the best use of resources, triage staff, and serve community members. Evaluated caller accounts in order to determine service needs, and resolve problems. Kept track of provider schedules and scope of practice in order to organize and schedule appropriate care on an ongoing basis. Assisted customers by approaching conversations with a positive attitude and adherence. Built and nurtured strong relationships with customers in order to foster loyalty. Used Software to enter data for call notes, suggestions, and questions. Customer Service Agent - May, 2020 to November, 2020 South Stone Marble&Granite - West Hempstead, NY

Coordinated with teammates to fulfill customer requests. Consistently met or exceeded speed, accuracy, and volume goals. Work with customers to determine requirements and handle complaints Answered over 20 calls per hour to meet the fast-paced call center demands. Used discretion and good judgment when it came to using company materials and supplies. Professional Summary

Skills

Education

Work History

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