Customer Service Church

PENNY RAMSEY

Empathetic and dedicated professional committed to supporting learning and development. Extensive experience creating supportive and nurturing environments. Skilled in organizing and leading others to perform at their peak capability. Observant, innovative, and dependable with a focus on promoting wellbeing and supporting growth mindset. Highly adaptable with a values-driven approach to leadership. Volunteer, Church of God Montclair Tabernacle, Montclair, VA 7/2019 – 12/2020

• Greeted, worked with, and dispersed school supplies, snacks, and craft projects to community children

• Organized and assembled clothing donations for community

• Served in the escape room, greeted community, and distributed outreach literature Volunteer, Life Church, El Paso, TX 9/2017 – 2/2018

• Counseled women living at La Casa de Las Abuelitas Opportunity Center for the Homeless

• Served meals, organized hygiene kit donations, and performed basic beauty services for women living at La Casa de Las Abuelitas

• Lead church volunteers in delivering vacation bible school programming and maintaining the Lee & Beulah Moor Children's Home

Volunteer, Womack Army Medical Center Fort Bragg, NC 6/2016 – 6/2017

• Maintained thorough and accurate records outlining Family Readiness Program operations and participant progress

• Managed multiple projects and tasks to ensure high quality and timely delivery of services

• Prioritized and organized tasks to efficiently accomplish service goals EDUCATION

EXPERIENCE

B.A. (2020), Psychology, Eastern Kentucky University, Richmond, KY Owner & Operator, Sprout Adventures Daycare, Berea, KY 6/2014 – 2/2019

• Worked to improve student behavioral and learning challenges with research-driven approaches

• Created and managed program schedules to enhance student learning opportunities

• Managed multiple projects and tasks to ensure quality and timely care

• Exceeded parent/student/teacher satisfaction with creative, collaborative problem-solving SKILLS Leading groups Developing others Communicating effectively Developing curriculum Working collaboratively Fostering childhood development Solving complex problems Delivering exceptional customer service Focusing on service quality improvement ABILITIES Empathy Adaptability Organization Leadership Innovation Critical thinking Relationship building Authenticity Knowledge management Pattern recognition *********@*****.*** 1-606-***-**** Lily, KY 40740

PROFILE

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