Assistant/Management/Customer Service Director
Resume:
Juliana Simmons
Cambria Heights, NY 11411
*********@*****.***
Professional Summary
Ambitious professional seeking a challenging and rewarding opportunity to work with a dynamic, diversified, and innovative company and growing team. Excellent organizational skills and time management. Ability to work independently and meet strict deadlines. Assessment and client engagement skills as well as excellent cultural competency. Works hard and stays focused for long hours. Responsible team player committed to company success.
Experience
Case investigator Health+ Hospitals December 2020 – Present
Exhibits exceptional communication and interpersonal skills.
Strong communicator with speaking, writing and active listening skills.
Exhibits sound critical thinking and problem-solving skills.
Inputs data with accuracy, speed, and efficiency.
Proficient with Microsoft Word, Excel, PowerPoint, and CRM software.
Coordinating Manager Queens Hospital May 2015 – August 2019
Directed day-to-day administrative and operational functions in food and nutrition department for a 271-bed facility, provided guidance and leadership to over 50 employees and 2 supervisors in current department.
Engaged in employee involvement in enacting change effectively and swiftly to reduce labor costs, increase overall production, while maintaining quality standards.
Managed and ensured regulatory compliance standards with all federal, state, and local. regulations as well as other hospital wide policies and procedures.
Planned, supervised, and scheduled employees to ensure productivity and operational goals were met to deliver excellent patient satisfaction.
Responded to external concerns and patient complaints of food related injuries and contamination.
Food Service Supervisor Queens Hospital June 2009 – May 2015
Instructed and assumed responsibilities for the Food Service Director in their absence.
Provided appropriate communication with management staff, dietitians, and all other hospital personnel.
Supervised food service aides to ensure healthcare residents were receiving proper diets.
Organized catering functions and ordered vending and beverage supplies on approved purchase orders. Ordered both breakfast and lunch items for set up on approved catering requisitions.
Maintained records of employee work performance and initiated disciplinary action when appropriate.
Education
Master’s Degree June 2019 Ashford University
Major: Organizational Management
Related coursework: Project Management
Bachelor’s Degree May 2002 Queens college
Major: Psychology
Skills & Abilities
Strong interpersonal and written communication
Strong verbal communication
Strong organizational skills
Strong administrative and telephone abilities
Leadership
Detail Oriented
Scheduling
Record Keeping
Microsoft word
Excel
Power Point
Ethics
Adaptability
Customer Service
Multi-tasking
Fast learner
**References recommended upon request**
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