Service Representative Customer
Resume:
Johnny Jackson
Arlington, TX *****
*******************@***********.***
To obtain a position where my experience and skills will allow me the opportunity for growth while providing quality work to my employer.
Work Experience
Specimen Accessioner
Avero Diagnostics - Irving, TX
December 2020 to Present
• Maintains Universal precautions during all aspects of processing.
• Unpacks specimens received in the laboratory and correctly identify all necessary information on a test requisition
• Accessions specimens into the laboratory information system(s).
• Accurately utilizes accession logs.
• Ensures compliance with all local federal CLIA and CAP regulations.
• Recognizes mistakes on test requisitions and act appropriately whether they are from the client or inside the department and if it cannot be resolved bring to the attention of the department supervisor.
• Identifies correct documentation and procedures for missing or discrepant information and questionable specimen integrity.
• Properly and accurately prints labels with corresponding electronically assigned case identifier to specimen vials and paperwork.
• Demonstrates proper use of computer software used in the laboratory.
• Properly collates all paperwork received with specimens including insurance information and private patient information.
• Performs laboratory send outs (cultures).
• Prepares box for shipping specimens to the Irving Lab.
• As needed, transports all specimens for shipment to FedEx or Southwest Airlines. Warehouse Customer Service Representative
NDI Office Furniture - Dallas, TX
October 2018 to May 2020
• Assist dealers with Will Calls
• Respond to incoming emails from our dealers and other branches, in a timely manner.
• Assist with stock checks whenever needed
• Check off and make sure that inventory sent from our other branches matches paper work and that all items are present and not damaged
• Responsible for shipping small, UPS/ Fed- Ex packages. Overnight Customer Service Representative
T-Force Logistics - Carrollton, TX
October 2016 to October 2018
• Assist drivers with delivery issues
• Get will calls ready for customers and drivers in a timely manner
• Receive Inbound calls and assist pharmacies with setting up deliveries RECEPTIONIST / SPECIMEN PROCESSOR
CSL Plasma
April 2009 to May 2014
• Customer Service
• Answer Inbound / Outbound calls
• Perform pre-screening test - weighing donor, checking vitals, pulse rate and iron levels
• Extract sample from completed donation. Scan and Label specimen samples for analytical testing / High volume specimen processing
Education
ASSOCIATES OF APPLIED SCIENCE in APPLIED SCIENCE
WESTWOOD COLLEGE
May 2011
DIPLOMA
KENNEDALE HIGHSCHOOL
May 2004
Skills
• Laboratory Experience
• Vital Signs
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