Administrative Assistant Customer Service
Resume:
Amber Gregory
Parkersburg, WV
Work Experience
Screen Production
Quanex Building Products - Parkersburg, WV
October 2019 to February 2022
• cut and assemble window screen frames to changing specifications, using a computer-driven measuring device.
• Read build instructions from computer monitor ensuring proper length, type and color of materials.
• Eventual cross training to ensure proficiency in neighboring positions.
• Visually inspect for defects or errors throughout process.
• Verify size, color, customer, configuration (hardware), according to labeling system.
• Insure standard work adherence.
• Apply labels to frame upon completion.
• Follows all standard operating procedures and notifies the supervisor of potential procedural improvements.
• Meet or exceed the production standards for the position.
• Perform related work as required.
• Help out in other areas with production, inspection, repair or other duties as assigned.
• Cooperates with and supports co-workers and gets involved as a team player.
• Follow all safety procedures, rules and guidelines; and notify supervisor/team lead of any existing or potential safety issues
Window Production
Wincore Windows & Doors - Parkersburg, WV
April 2015 to October 2019
• Run corner cleaner after welding window sash, ensure weld is centered
• Fabrication
• Cut window sills and accessories using manual saw
• Run pivot bar/tilt latch router, insert tilt latches and fen seal
• Install locks and pivot bars using air drill
• Add rubber and fen seal for draft protection on sash
• Tape sash to protect from leakage and ensure proper glass placement in sash Telephone Collector/Accounts Receivable Advisor
Ace Adjustment Service - Parkersburg, WV
October 2014 to April 2015
• Follow all federal, state and local laws and regulations
• Post payment arrangements and accurate method of payment data
• Collect past due accounts by contacting debtors via auto dialer, mail and telephone
• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
• Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
• Post customers’ payments and ensure timely credit transfer.
• Review collection queue to perform collection activities accordingly.
• Adhere to company policies and procedures.
• Close a specific number of collection accounts each month to meet assigned target.
• Contact debtors and implement repayment schedules and terms.
• Maintain security and confidentiality of company and customer information.
• Follow legal requirements during debt collections to avoid legal issues. Administrative Assistant
Trinity Homes LLC
June 2014 to October 2014
• Schedule and organize activities for employees.
• Establish, develop, maintain and update filing system. Retrieve information from files when needed.
• Answer phones and take messages or fields/answers all routine and non-routine questions.
• Place orders with other departments and outside agencies. Handle confidential and non-routine information.
• Type and design general correspondences, memos, etc.
• Assure maintenance of finances, including payment of invoices, copying check requests and sending to accounts payable, documenting corporate credit card expenses to corporate finance.
• Scheduled appointments
• Managed incoming and outgoing mail
• Processed purchase orders
• Provided friendly customer service
Education
High school diploma
Federal Hocking High School - Stewart, OH
2001
Skills
• Clerical
• Word
• Organizational Skills
• Manufacturing
• Assembly
• Quality Assurance
• Basic math
• Fabrication
• Quality Inspection
• Quality Control
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