Phone Operator Customer Service

**** ******* ***

Sanger, CA *****

Cell: 559-***-****

**********@*****.***

Verna L. Teofilo

OBJECTIVE: Position as an Administrative Clerk, using proven skills of Managing, Resolving, Self Motivating, and Designing for a progressive company SKILLS: People Oriented Customer Service Rep Type 60 wpm Data Entry 13,000 kph Microsoft Office:

Word Excel Lotus Notes

AWARDS: Above and Beyond for Superior Customer Service EDUCATION:

1976 – 1979 Radford High School

- High School Diploma

EXPERIENCE:

06/16 – 04/20 TriWest

Ref: Eddie Balogh 808-***-****

Patient Svc Rep : answering inbound/outbound calls from providers and veterans. Helping members schedule medical care referred out by Veterans Affairs Medical Center and doing address changes and sending them duplicate cards. 09/11 – 06/16 Bishop & Co. (HMSA)

Ref: Ashley Crisp 808-***-****

Call Ctr /Cust Svc Rep : answering calls from providers and giving eligibility for HMSA insurance. Helping members with their address changes and sending them duplicate cards. Doing vision eligibility and benefits and training new employees.

11/07 – 11/10 Pearl Harbor Navy Exchange

Ref: Denise Atkinson 808-***-****

Cashier: cash checks, do refunds, work in audio, train new employees, and assist lead.

01/10 – 12/10 SHPDA

Ref: Gayle Ogawa 808-***-****

Office Assistant: Do clerical duties, faxing, photocopying, filing, answering phones, picking up the mail, sending out the mail, transcribing for coordinator, data entry.

03/06 – 12/09 Lanakila Health Center

Ref: Victoria Lung Pan: Survey Clinic 808-***-**** Register patients coming to do TB testing, answer phones, type demographics, print out TB Clearance cards back up system at end of day, set telephone.

Ref: Donna Tano: Chest Clinic 808-***-****

Register patients wanting to take medication for TB. Put together charts for nurses to see patients, look for x-rays, look for old records. File, answer phones (multi lines) 09/06 – 06/07 K-mart

Ref: Natasha

- cashier/supervisor

- rang up customers/resolved problems between customers and employees. Got change for the drawers and did refunds. 01/06 – 05/06 GAC

Ref: Anna Cabanban (923-4340)

- phone operator/reservationist

Made reservations for various activities for tourists coming to Hawaii. Also collected tickets for the “Cirque Hawaii” shows.

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09/01 – 12/05 Air Serv

Ref: Mary Alexander 650-***-****

- Lobby Agent/Lobby Director : checking tickets and badges. Implementing the rules for SF Airport. Supervising wheelchair agents, lobby agents, and baggage handlers. Trained & scheduled the workers, making sure that there was enough coverage for all shifts, enforcing the rules of the Co.

- Customer Service: Being the mediator between the agents and the patrons as well as the workers towards each other and resolving their issues..

03/99 – 06/01 Convergys

Ref: Steve Silver: 801-***-****

- Administrative Reporter

assisting with accounting reports.

- Pharmaceutical Customer Service Representative

servicing incoming/outgoing calls with product usage

- Data Entry

06/87 – 07/98 Centralized Processing Center

Ref: Jean Uyeno

- State of Hawaii Library System

keying book orders for central libraries

09/81 – 07/84 Pearl Harbor Naval Shipyard (MEIO, Supply Dept.) Ref: Mona Kalaukoa

- Payroll : keying payroll for PHNSY

- Supervised over 9 people

- Trained On Various Units:

Unisys, CMC 101, 105, 108, Univac 1900 and many others. References:

Kevin Unger: Brianna Tupolo: Karl Kiyokawa:

Mgr.,CR-HMSA Ctr Ops Team Lead, TriWest Director, TriWest 818 Keeaumoku St 3375 Koapaka St Ste C310 3375 Koapaka St Ste C310 Honolulu, HI 96814 Honolulu, HI 96819 Honolulu, HI 96819

808-***-**** 808-***-**** 808-***-****

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