Room Attendant Service Agent

VIPIN PANCHAL

Udaipur Rajasthan,

Phone: +91-810*******

Email: ***************@*****.***

Professional Summary

High-energy Hotel Room Attendant focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Organized diligent and skilled in handling multiple cleaning and repair projects at the same time. Expert knowledge of cleaning equipment products and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. Accommodates customer needs at all times. Highlights

• Able to pull/ push 30 to 40 lbs.

• Flexible schedule

• Reliable

• Exceptional communicator

Experience

Housekeeping supervisor

Pre-Opening Aura Boutique Hotel

05/9/2021- Present

Udaipur (Raj)

Providing proper training to team.

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.

• Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Makes recommendations to improve service and ensure more efficient operation.

• Follow-up guest complain and guest request.

Room Attendant

Pre-opening Ja Lake view hotel

04/8/2019 – 15/9/2020

Jabel Ali Dubai

● Responsible for guest room cleaning and place the amenity.

● Replaces and provides all linens as necessary in accordance with standards including making beds

● May regularly assist with deep cleaning projects

● May assist with other duties as assigned;

● Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing; Hotel Room Attendant

26/1/2017 -17/7/2019

Marco Polo Hotel Deira Dubai

• Responsible for the general cleanliness of all assigned work areas

• Performed cleaning duties to maintain hotel rooms in a clean and orderly manner including common areas and the preparation of vacant rooms

• Made beds replenishing linens cleaning bathrooms vacuuming halls dusting and mopping

• Checked all vacant rooms daily to keep fresh

• Disposed of trash waste and other disposable material

• Maintained all equipment used in completion of housekeeping duties. Hotel Clark’s Amer Jaipur (Rajasthan)

3/1/2011– 11/1/2012

• Maintained hotel locker rooms lounges and back of house areas

• Supplied guests with extra towels and toiletries when requested

• Replenished guest supplies and amenities

• Cleaned and returned vacant rooms to occupant-ready status

• Operated incinerators and trash compactors to dispose of garbage

• Stocked toilet tissue and paper towels as well as other restroom supply.

• Check guest request.

Hotel Courtyard Marriott, Ahmadabad (Gujarat) Designation Guest Service Agent (GSA)

March2014 – Feb 2015

• Handled responsibilities and maintain good relations between guest and colleagues.

• Customer Relations: Consistently maintain a high level of professionalism and service

• Responsible for both the front and backend operations, from making sure that the operation works smoothly.

• Served with food/drinks promptly and as per their demands and preferences low.

• Check all the equipment and furniture at the station for their serviceability and maintenance requirements

• Lay table covers as per standards set.

• Fold napkins as per prescribed attractive styles. Inder Residency Udaipur Rajasthan

F&B Steward (IRD)

Aug.2015 – Sep.2016

• Takes the order for the drinks and the starters.

• Feeds the order in the micros with exact specifications

• Serves all order as per the guest request or as per the basic service sequence decided by the management.

• Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

• Present food or beverage information or menus to customers

• Inform guest of daily specials

• Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

• Escort guest to their tables.

Preferences Qualification

1. Hotel Management from Pacific College of Hotel Management, Udaipur (Raj.) in 2011-13. 2. Higher Senior Secondary from RBSE in 2010-11.

3. Senior Secondary from RBSE in 2008-09.

Languages:

Hindi, English, Gujrati & Regional Lang.

Declaration: I hereby declare that all the above information provided by me is correct & true to the best of my knowledge. Date:

Place: Signature

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