Administrative Assistant Executive

KEESHA DIXON

**** ******** ****

PHILADELPHIA, PA 19151

Phone: 267-***-**** Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

Energetic, reliable and adaptable professional with a solid understanding of customer service and various educational and corporate environments. Recognized for the ability to incorporate innovative techniques into a service-oriented workforce. Results-oriented professional with excellent communication and interpersonal skills. Accurately perform challenging tasks with precision and attention to detail. Efficient in MS Office: Word & Excel.

WORK EXPERIENCE

APPLE ONE STAFFING Philadelphia, PA 9/2021 –Present

(Temporary Staffing Agency)

University of Pennsylvania 9/2021-Present

Administrative Assistant, Office of Affirmative Action and Equal Opportunity Programs

•Input employee Affirmative Action forms in excel to accommodate staff

•Use the secure system software to ensure HIPPA compliance

•Deal with disability staff requests to make sure accommodations are met within departments

•Answer phones

•Prepare mailing labels

•Update files on Excel spreadsheets of employee files

•Support Staff Assistant by answering inbound and outbound emails from staff with Outlook

Customer Service Associate

Vanguard, Infosys - (through temporary agency)

September, 2020 - September, 2021

•Acted as first point of contact for the company to receive inbound calls about the Cares Act

•Processed 401K transactions for customers through the internal company system

•Dealt with issue tickets and managed the case to try and close out the ticket

•Acted as a liaison with management if an issue could not be resolved

•Answered up to 70 calls per day in a call center environment

Customer Service Associate

The MCS Group, Inc.

September, 2018 - September, 2020

•Made up to 80 out-bound calls per day in a call center environment regarding medical record retrieval

•Collected medical records to be sent to lawyers for medical malpractice and personal injury cases

•Answered calls related to medical records retrieval and collected the information from hospitals, doctor offices, and dealt with processing fees

•Documented calls and updated files once the medical records were retrieved and kept the system up to date daily

•Processed accounts payables for the accounting department each time processing fees were needed

Sales Associate

Lord and Taylor

2013 – 2018

•Provided customer service to shoe department

•Replenished shoe stock

•Processed point of sale transactions and customer disputes with credit card transactions

Administrative Assistant

New Freedom Theater

2013

•Answered phones

•Updated database internally to reflect membership donations

•Created spreadsheets to keep track of donations and updated them daily

•Worked on mass mailings to mail out requests for updated information from members

•Contacted theater members to resolve any issues in payment or membership

•Maintained electronic files of theater members

•Recorded meeting minutes from monthly board meetings and transmitted them throughout the company

Receptionist

HCFD Real Estate

2008 – 2009

•Answered phones

•Updated rental and housing listings both internally and externally

•Scheduled appointments and updated them for senior members

•Accepted rent payments and processed them on TenantPro

•Typed documents to keep track of different property requests and maintenance work

Executive Assistant

Ritz-Carlton

2006 –2008

•Typed documents to manage filing system

•Handled a myriad of guests issues

•Ordered office supplies for the company

•Processed accounts payables and accounts receivables to do expense reports

•Provided office support to multiple executives to close out issues with guests

•Processed expense reports

•Managed General Manager’s calendar and scheduled travel

Administrative Assistant

Arcadia University

2003 – 2006

•Answered telephones

•Responded to teacher inquiries

•Updated employee handbook to comply with internal guidelines

•Ordered lunch for large meetings

•Scheduled interviews

•Prepared expense reports

•Maintained calendar for directors

EDUCATION

Thomas Jefferson University

Healthcare Management In Progress

Contact this candidate