Clerk Customer Service
Resume:
CURRICULUM VITAE Email
*****.*******@*****.***
Address
Salwa Road, Exit 84. Learaig Int erchange
Bu Samra PO Box 24300. Doha-Qatar
Phone
Date of birth
Nationality
Bangladesh
Link: linkedin.com/in/kamal-uddin-83001513
MOHAMMAD KAMAL UDDIN
Application for the position of “Housekeeping Supervisor” OBJECTIVES
I would like to apply for this position to gain more knowledge and enhance by skills. I take this opportunity to share the knowledge and experience I have gained within Bangladesh. Now I’m in the Doha, Qatar. From 2011 till Now. I would like to continue working with greater responsibilities and apply the experience Housekeeping Specialist, Receiving Clerk with a demonstrated history of working in the hospitality industry. Skilled in Microsoft Excel, Customer Service, Customer Satisfaction, Public Speaking, and Microsoft Office. Strong operations professional graduated from Bangladesh Open University gained for the betterment of the Bangladesh hospitality industry PROFESSIONAL SUMMARY
First, my previous Job is Housekeeping Supervisor with (2011 to 2014) experience is Al Mannai Cleaning Company Doha-Qatar. And then (2014 to 2020) experience is Housekeeping Self dialer, Coordinator & Bellman (Bell captain reliever) Front office. The St. Regis Hotel Doha. Marriott International. Track record of achieving exceptional results in Smile of the Month – December 2018 Front of the House Employee Award. And then Completing 5 Years Excellence certificate February 2020 The St. Regis Hotel & Resorts Doha. Team Member of the Month June 2021 Heart of the House Employee Award Hilton Salwa Beach hotel Resort & Villas Doha.
EXPERIENCES
Receiving Clerk, September 2021, Present Hilton Salwa Beach Hotel Resort & Villas / Salwa Road, Exit 84. Learaig Int Erchange Bu Samra Doha-Qatar
Maintain a firm and amicable relationship with vendors’ delivery persons
To check the stock balances on daily basis and put up ordering on bi-weekly or monthly basis to ensure the Store has sufficient inventory to support operation needs
To monitor standing order or blanket order so call outstanding PO with partial delivery to avoid duplication &/over ordering
To follow up with Purchasing Department if the ordered items are not delivered on time
To issue the inventory based on approved requisition form
Store to prepare the requisition based on the system order
To keep store neat, clean and orderly at all time
To store frozen/chilled/fresh items in working refrigerator and monitor the temperature of the walk in chiller and refrigerator
To coordinate with Beverage Department for old and new wine changing
Excellent communication, computer, organizational and multi-tasking skills
The Receiving Clerk compares purchase orders with packaging lists and invoices.
Ensure between the invoice criteria and the match order by inspecting deliveries.
Accept as well as give a signature for deliveries. Accommodation Team Leader, July 2020 - September 2021 Hilton Salwa Beach Hotel Resort & Villas / Salwa Road, Exit 84. Learaig Int Erchange Bu Samra Doha-Qatar.
Holding meetings with housekeeping staff to discuss their job functions.
Listening to, understanding and clarifying Staff concerns.
Approaching Staff in an attentive, friendly, courteous and service-oriented manner.
Making sure that all Staff has appropriate supplies and linens in them.
Maintaining Staff confidentiality at all times.
Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
Maintaining a high standard of personal appearance and grooming.
Training up new housekeeping staff.
Maintaining an inventory of Staffroom and housekeeping supplies.
Maintaining key control.
Senior Bellman (Bell captain reliever) September 2017 - Jul 2020 The St. Regis Hotel & Resorts Doha. Marriott International. / Al Gassar Resort, west Bay-Doha.
Bellman primarily tasked in providing hotel guests the efficient bell service.
To ensure the luggage being delivered collected.
Stored accurately and promptly all the time.
For example, when rooming the guests. Responsibilities: Conducting the bell service activities such as luggage service upon guest arrival and departure.
Parcel and mail hand-over. Information service and other related tasks.
Opening the door of the car for the guests in the professional manner in the main entrance of the hotel and assisting luggage if any.
Extend warm welcome and appreciation to every guest rooming the guests in the professional way.
Which includes addressing the guests by name.
Events and promotion, playing the role of salesmanship by doing their effort to sell the hotel at each customer contact.
Assisting to arrange the transportation for guests in the absent of the concierge. Housekeeping Self Dialer, September 2014 - September 2017 The St. Regis Hotel & Resorts Doha. Marriott International / Al Gassar Resort, west Bay-Doha.
Listening to, understanding and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.
Approaching guests in an attentive, friendly, courteous and service-oriented manner.
Making sure that all guests has appropriate supplies and linens in them.
Maintaining guest confidentiality at all times.
Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting Guest room and guest areas.
Supervising the disposal of trash and waste.
Maintaining a high standard of personal appearance and grooming.
Training up new housekeeping staff.
Maintaining an inventory of guest room and housekeeping supplies. Housekeeping Supervisor May 2011 - Apr 2014 Al Mannai Cleaning Company. P.O. Box 70074 / Doha – Qatar.
Listening to, understanding and clarifying guest concerns. Inspecting the cleaning and servicing of guestrooms and public areas.
Approaching guests in an attentive, friendly, courteous and service-oriented manner.
Making sure that all GUEST has appropriate supplies and linens in them.
Maintaining guest confidentiality at all times.
Ensuring that rooms and bathrooms are cleaned on a daily basis. Inspecting Guest room and guest areas.
Supervising the disposal of trash and waste.
Directing housekeeping staff to ensure a high standard of cleanliness in all public areas.
Maintaining a high standard of personal appearance and grooming. EDUCATION QUALIFICATION
Bachelor of Science
Bangladesh Open University / Feni, Bangladesh / 2010
Higher National Certificate
Bangladesh Open University / Feni, Bangladesh / 2006
High school diploma
Karamatia Dhakhil Madrasah / Feni, Bangladesh / 2001
GED
Karamatia Dhakhil Madrasah / Feni, Bangladesh / 1998 SKILLS
Possess strong organizational skills with a keen eye for detail.
Have exceptional customer and service standard.
Smart in appearance as well as professionally confident,
Polite and welcoming at all times.
How to handling guest complain?
How to solved a Problem and Humility?
Ability to customer services and How to received a feedback.
Ability to Communication with beast behavior with guest
Need to exercise good judgment and effective decision making skills
Strong computer skills, including proficiency in Microsoft Office Suite (i.e. Excel, Outlook, Word, etc.) LANGUAGES
ICT QUALIFICATION
Software : Photoshop, Opera PMS (5.0), Birch Street systems Operating System : Windows (XP/ Windows 7, 8, 10)
Microsoft office package : MS Word, MS Excel, MS PowerPoint Internet Technologies : Internet Browsing, Outlook etc. HOBBIES
Reading books, Cricket, Networking, Photograph.
References available upon request.
I hereby certify that all of the statements stated above based on my qualifications are true and correct.
Mohammad Kamal Uddin
Applicant
English Hindi Bengali Arabic
Fluent Fluent Native Basic
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