Customer Service Administrative Assistant

Alma Presiado

***** * ****** ***, *****, IL ***** 708-***-**** ************@*****.***

Objective

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. Providing 15+ years of customer service experience seeking long term position with opportunities to advance my career within the company.

Skills & Abilities

Leadership skills

Customer service specialist

Independent or Team player

Bilingual (Spanish)

Multi tasker

Microsoft Office

Experience

PATIENT ADVOCATE GREAT LAKES – CHICAGO, IL 03/2014 - PRESENT

Call discharged and in-house patients to follow up on insurance information and update account notes accordingly via EPIC

Checked eligibility for patients insurance through One Source

Screen patients for IL Medicaid following IL guidelines and making sure patients qualify

Provide patients who do not qualify for Medicaid with Financial Assistance Application through hospital as second form of financial support

Notify hospital case management, social service and financial counselors of screening determinations

Record and maintain complete documentation of activities performed on account or any interaction with patient via EPIC

ADMINISTRATIVE ASSISTANT CTL GLOBAL – NORTHLAKE, IL 05/2011 – 02/2014

Researched and responded to customer inquiries

Maintained files on daily basis

Data entry for flooring orders

Created labels for shipping and work orders

Worked with new customers in the development of new accounts and assisted implementing new systems

OWNER/MANAGER EL RODEO MEXICAN RESTAURANT – MIDDLETON, TN 05/2008 – 04/2011

Trained workers in food preparation, service, sanitation, and safety procedures

Compiled and balanced cash receipts at the end of each work shift

Performed various financial actions such as cash handling, deposit preparation and payroll

Resolved customer complaints regarding food service

Purchased food products, supplies and equipment needed to ensure quality services

Observed and evaluated employees to ensure exceptional quality and service

ADMINISTRATION NEW HOPE FAMILY HEALTH CENTER 07/2004 – 04/2008

Performed insurance verifications

Assisted with reception duties such as answering phones and scheduling appointments

Assisted doctors in medical procedures such as wart removals and pap smears

Supervised staff of 28 at a time

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