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Active Directory Operations Officer

Location:
Alexandria, VA
Posted:
March 24, 2022

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Resume:

EARNEST JONES

270-***-**** (Cell)

Email: adqkuw@r.postjobfree.com

OBJECTIVE:

To obtain a senior or executive level position in Information Technology Management that includes, Cyber Security, Cloud Infrastructure, Business Intelligence, Managing IT Applications, directing 24x7x365 Enterprise Operations Delivery, Data Center & Cloud Management, Network Architecture Designing and Network Infrastructure Management.

JOB-RELATED CERTIFICATES AND TRAINING:

AWS Certified Cloud Practitioner, SCRUM Master/Agile Certified, CCSP (working-on), PM & IT Level III Certification, ITILv3 Certificate, and Sales Force Training,

WORK EXPERIENCE:

MANTECH INTERNATIONAL CORP

Dates Employed: 01/2020 to Present

INFORMATION TECHNOLOGY PROGRAM MANAGER

1) Provide senior leadership and supervise 45 technical staff members in providing Network & Infrastructure support, managing a Security Operation Center (SOC) and IT Enterprise Help Desk to support customers and users.

2) Lead and participate in designing the Architect of the Network and Infrastructure to support VMware environments.

3) Oversee information systems, software deployments, CI/CD pipelines, APIs, IAM, and infrastructure efforts in support of Cyber and Cloud projects; oversee the technical project (resources & scheduling) for DevSecOps solution delivery.

4) Use the following applications, tools and platforms to support the network infrastructure: Microsoft Server 2016, Active Directory, Windows 10, Microsoft SQL, Splunk, ACAS, Ivanti, vSAN, HyTrust, HP Store Once, MacAfee Endpoint, Sentris, Red-Hat Linux, VeeAM, and VMware vSphere & NSX.

5) Manage portfolio of projects within Enterprise IT services, including integrated services that include planning, schedule management, cost management, quality management, and risk management.

6) Align products with SCRUM standards and processes of DoD Program Management Office, accounting for the required reviews and approvals of these products.

7) Identify, measure and track core products and business levers using Agile methodology and detailed plans ensuring alignment and coordination with stakeholders and team participants

8) Identify and develop solutions to impediments or bottlenecks that pose a risk to the program success and communicate any trade-offs that may result from these solutions.

9) Assist Customers in proactive managing services life cycle cost, including those services in the concept, design, and transition phases, as well as live services and those services that are retired or being sunset.

10) Work with customers to develop their SOWs and CONOPs to support customer IT Modernization efforts.

USDA

Dates Employed: 07/2017 to 12/2019

DIRECTOR OF INFORMATION TECHNOLOGY (OC)/PM

1) Developed the United States Department of Agriculture (USDA) vision and strategy plan for reducing 39 Data Centers to 2 Enterprise Data Centers that support 110,000 users.

2) Worked with USDA 16 component Agencies to promote discipline and efficiency in migrating their applications to Microsoft Azure, AWS Platforms, IAM, and container services (Kubernetes/Dockers) using EC2, EBS, CloudWatch, S3, ELB, ElastiCache, CloudTrail, Beanstalk, ECS, CloudTrail, and CloudFront.

3) Drove evaluation, consensus-building, decision-making and implementation of the USDA Information Technology strategies on emerging technologies, platform and convergence decisions for Enterprise Solutions by leveraging FedRamp.

4) Hands on experience monitoring the health of the Enterprise Infrastructure, Platform and Applications that hosted on-premise and in the cloud environment, utilizing tools & technologies, to detect failures and degradations.

5) Established, documented, and implemented enterprise-wide data center operations and administration policies, procedures, and standard tools to be used by all IT service providers for providing and maintaining a stable IT infrastructure capable of providing IT Service delivery.

6) Supported product sales opportunities (SaaS, PaaS, and IaaS) Microsoft 365 platform solution to USDA customers and prospects including data center tours, making team and center metrics available when requested, and sharing information that improves product operational effectiveness.

7) Identify and prioritize unmet customer or internal needs, and develop solutions to meet their data service needs using AWS database services such as PostgreSQL RDS, Aurora - whether within existing products or through new offerings.

8) Established an Application/ DevOps cloud strategy in collaboration with various stakeholders within USDA 16 component agencies.

9) Partnered with Architects, Engineers, Product owners and other stakeholders to assist in the design, communication and implementation of Strategies, Technology Roadmaps, Standards, Processes and Services.

10) Lead the working group for cloud/technology discussions and facilitated decisions with other agencies within the organization by agile implementations & architecture sprints.

Department of Defense (Army)

Dates Employed 10/2010 to 07/2017

SENIOR TECHNOLOGY OPERATIONS OFFICER

1) Directed the operations, administration, and maintenance of the networking infrastructure, including development of Network Architecture Strategic plans and roadmaps.

2) Promoted customer relationships; Business Intelligence, worked collaboratively with customers and staff to plan and deliver technology and information services that support the strategy and operations of the stakeholder’s moving applications from on-premises to Gov Cloud, Private and Hybrid Cloud using Microsoft’s Azure & AWS.

3) Worked with integrators to develop a cloud solution that met functional specifications of SLAs for stakeholders leveraging FedRamp ATOs.

4) Analyzed data requirements, application design and architectures designs, data dictionaries, and database schema; then leveraging Business Intelligence technology solutions that met implicit and explicit needs of stakeholders.

5) Interfaced with stakeholders’ operations, application, infrastructure and other teams to ensured processes supported their needs and there was a buy-in and adherence.

6) Planed additions, Architecture design upgrades, IAM, and conversions of network infrastructure, operating systems and security patches to ensure operations.

7) Used the following platforms: Microsoft Windows, MacOS, Linux, UNIX, VPN, Citrix, VMware, SAP, UNIX, and desktop/VDI.

8) Directed and Managed a Security Operations Center (SOC) and coordinated with 5 Regional Cyber Centers in operating, maintaining, and defending the Army Global DoDIN Network Enterprise.

9) Managed 40 staff members, promoting an operations-oriented mentality, and assigning specific duties to deploy, operate and enhance cyber security protections, incident response tools, and authentication platforms.

10) Job responsibility included using the following tools: SolarWinds, ArcSight, Bit9, Bluecoat, Cisco, McAfee, FireEye, RSA Archer, Symantec, and Tripwire.

ARCD (Army)

Dates Employed 08/2005-10/2010

CHIEF INFORMATION SYSTEMS OFFICER

1) Provided senior leadership and supervised 15 IT staff members in directing and coordinating IT planning.

2) Managed Data Center Facility (DCF) and Servers: Oracle 11g (Windows Server 2000, 2003, and 2008, MacOS, UNIX (Solaris, Linux) and complex LAN & SAN, and Users on multiply Blackberry Enterprise Servers (BES).

3) Hands on experience managing the IT Service Desk and IT Support for Network Operations Center (NOC) 24x7x365, including multi-tiered customer service, office and technology moves, and setting network access permissions using Active Directory, CA Unified Management, & BMC Remedy Tools.

4) Provided Active Directory policy implementation. Managed the enterprise Active Directory structures from the forest level down to the organizational units. Managed access requests in Active Directory, Group Policy requests, DNS and DHCP requests, as well as implementing new and updated Active Directory policies and infrastructure.

5) Partner with stakeholders to develop architecture design strategies and identify gaps in IT services and systems for stakeholder’s clients. Manage client relationships by consulting on business needs, compliance and security standards.

6) Responsible for contracts oversight: Writing (SOWs & SLAs), Processing, Negotiation and Administration of contract awards.

7) Manage budget forecasts and capital and operational expenditures for contract programs over 7.8 million dollars.

8) Served as the Senior Program Manager and Project Manager for Infrastructure Projects and Service Delivery for Information Technology development.

9) Maintained standardized desktop environment, including standardized computer configuration, software product releases, security patches, laptop management, peripheral device operations, and standardized software configuration.

10) Managed telecommunications infrastructure, VOIP, wireless device management, VTC support, and webcasting.

USAREC (Army)

Dates Employed 08/2003-07/2005

CHIEF of INFORMATION TECHOLOGY OPERATIONS

1) Lead a team of 20 Network Engineers, responsible for the day-to-day IT operations and architecture designs as well as project delivery

2) Responsible for the development of best practices and guidelines for existing or new technologies within responsible area(s).

3) As the Chief of IT Operations, oversaw the identification and resolution of problems dealing with the network infrastructure, applications, and software problems for over 2200 sites nationwide.

4) Directed tasks related to the operation, supervising Help Desk Support servicing, trouble shooting, and account administration of 15,000 Users on Active Directory, Exchange, ADAM, and the GAL.

5) Reviewed and evaluated the effects on security of system changes to Active Directory including interfaces with other Information Systems and documented changes.

6) Provided senior leadership in overseeing applications and software development life cycle (SDLC) to support stakeholders nationwide.

7) Senior technical expert and authority in the areas of configuration management, change management, project management, and performance-based contract management.

8) Developed and maintain key metrics and measurements for overall IT Applications development and performance in support of dashboard reporting to support the needs of the various lines of business, as well as performance management-oriented metrics.

9) Monitored and evaluated the operations of the network and coordinated with Network engineers to make changes to improve the operations and efficiency of the network.

10) Provided senior leadership by directing and coordinating all long-term Technology Projects.

EDUCATION:

CAPITOL COLLEGE

LAUREL, MD 20708

MASTER OF SCIENCE

Major: INFORMATION SYSTEMS

FAULKNER UNIVERSITY

MONTGOMERY, AL 36116

B.S.,

Major: BUSINESS ADMINISTRATION



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