Customer Service Student Intern

KUTLWANO KHELETSANE

** ******** ******, *******, ********, 1575, • 074******* • ******************@*****.*** Public Relations Graduate

A Public Relations and Business Studies graduate who is a proficient all-rounder with excellent planning, time management, effective communication and organizational skills. I am known for a vibrant and unique personality who can easily adapt to various personalities, environments and is a fast learner. I am a presentable young professional who is dedicated to establishing and maintaining client relationships, customer needs and delivering solutions to problems efficiently. I have the ability to provide excellent administrative assistance proficiently and consistently willing to learn.

October, 2021 -

present,

19532 Black Rd,

Langaville, Brakpan, 1550

Administration Intern

Unjani Clinic, Langaville

•Carried out front office duties utilizing data entry skills in frame work of medical database.

•Supported providers in outpatient medical office through coordinating all administrative operations.

•Received, recorded and addressed incoming and outgoing communication via telephone and E- mail.

•Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer service experience.

•Recorded monthly financial and patient statistic reports.

•Banking.

•With the assistance of senior and executive administration assistants, handled requests and queries from senior management and monthly stock and office supplies orders. June, 2019 - August,

2019

WIL Student Intern

Spacegrow Media, Pty Ltd

•Delivered expert clerical support by efficiently handling wide range of routine and special requirements.

•Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.

•Communicated effectively with management and instructors and openly accepted critiques and suggestions for areas of improvement.

•Completed range of simultaneous job tasks to support professor& academic, research and operational needs.

•Developed original content for blog posts and website articles.

•Prepared social media posts and videos with eye for viral content strategies.

•Provided administrative support to senior team members.

•Secured media coverage for clients, company and specific campaigns.

•Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.

Summary

Work Experience

•Wrote and distributed press releases for company and clients. February, 2017 -

December, 2019

23 Jorrisen Street,

Braamfontein,

Johannesburg, 2001

Diploma in Public Relations

IIE ROSEBANK COLLEGE

February, 2016 -

December, 2016

Old Uitenhage Rd, Salt

Pan, Bethelsdorp, 6059

Higher Certificate Business Studies

Nelson Mandela University

Customer Service

Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention.

Administration

Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software. Microsoft Office

Experience in Word, Excel, PowerPoint & Outlook

Telephone Etiquette

Call center and front telephone desk experience

Effective

Communication

Handling customer enquirers and requests effectively. Time Management

Social Media Marketing

Reading

Writing

Unjani Clinic

Sindiswa Khanyile -071-***-****

Spacegrow Media

Kutlwano Ramphore - 081-***-****

Education

Skills

Personal Interests

References

Contact this candidate