Personal Assistant Executive

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Curriculum Vitae

YVONNE JEANETTE OPPERMAN

I am a high-performing Assistant that is smart, confident, an excellent communicator and a strategic thinker. I am also a problem solver and very happy to take the initiative and can proactively support the objectives and goals of the Executive(s) that I support. I am also a responsible, diligent individual with strong administrative skills. I believe that I am the best candidate because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal-oriented attitude that would push me to accomplish my set tasks. Also, with my personable character I can work well and communicate with others to contribute to team efforts. In all that I do I would strive to advance the company, and I feel that my previous work experience proves that. While my daily duties as an executive assistant will inevitably mirror the responsibilities of my executive, it’s essential for our goals to be aligned. Because of this, I take a substantial interest in achieving goals, as I know for a fact that my success is linked with those of my executive. As an Executive Assistant I am responsible for a variety of professional, and sometimes personal, coordination for executives. I constantly have anything, and everything thrown at me so I must prepare myself by having the best tools to call upon at a moment's notice. I am also frequently requested to help with reports, presentations, and other correspondence and therefor I have a strong written communication skills and intermediate office software skills (MS Office suite: Word, PowerPoint, Excel, Outlook). I also act as a gatekeeper and personal representative. I am trusted to screen calls and requests for meetings, and I handle it with a pleasant and professional demeanor. I also have access to a great deal of sensitive information therefor I maintain a high level of confidentiality. I also strongly believe that there is nothing more powerful in any business than trust. It unlocks doors and is by far the most important element to anyone’s success. With trust comes respect, and how you earn respect is by doing what’s right, regardless of personal risk. Through my years of working experience, I have learnt that successful people embrace risk and learn from their mistakes. Staying safe does not promote personal or professional growth. Making a mistake is never a bad thing as long as you learn from it. You will never be measured or judged by a single mistake. The only people who never make a mistake are the ones who do nothing. 2

YVONNE JEANETTE OPPERMAN

1 Personal Information

Name: Yvonne Jeanette

Surname: Opperman

RSA ID number: 730-***-**** 08 2

Marital status: Separated, Divorce proceedings pending Dependants: 2 (18 years, 14 years)

Race: White

Gender: Female

Drivers Licence: EB (No: 40630010FS79)

Contact numbers: Mobile :081-***-****

Email address: *****.********@*****.***

Home address: Registered Owner:

55 Kirkness Street

Pierre van Ryneveld

CENTURION

Residential Address:

1430a Collins Ave

WAVERLEY

0186

0157

Previous work address:

South African Airways SOC Ltd

Airways Park, Jones Road, Johannesburg International Airport, Kempton Park.

2 Secondary Education

School: High School Alphen Park

Highest Grade: Grade 12 / Matric

Year of completion: 1991

Subjects passed: Afrikaans First Language

English Second Language

Business Economics

Economics

Mercantile Law

Typing

Additional comments: Prefect during Grade 12

Merit: Best Relationship learner

3 Tertiary Education

3.1 Institute: University of Stellenbosch Business School Studies completed: Senior Management Development Programme Qualification: Undergraduate Certification – Alumni member

(NQF 7 credits 40)

Year: 2012

Major subjects: Introduction to Strategic Thinking Managing Projects for Strategic Advantage

Financial Management

Building Human Capital

Operations and Supply Chain

Marketing

3

3.2 Institute:

Studies Completed:

Qualification:

Year:

Major Subjects:

University of Stellenbosch Business School

Management Development Programme

Undergraduate Certification – Alumni member

2011

General Management

Leadership

Marketing

Financial Management

Human Resources

3.3 Institute: Pretoria Technical College

Studies Completed: National Senior Secretarial Certificate Qualification: N5 and N4

Year: 1992

Major subjects: Typing

Mercantile Law

Communication

Office administration

4 Future Development

Plans

I am aiming to register in 2022 at the University of Lincoln to complete my BA Hon’s in Business Management. 5 Applicable Short Courses Completed

Leadership Principles

Business Etiquette

Human Resources Management: Introduction

Business English

Comprehensive Communication

First Aid – Level 1

International Institute of Research (1996)

Emsie Schoeman (1997)

Telkom Training Centre (1998)

International Institute of Research (1999)

International Institute of Research (2000)

St John’s Ambulance Services (2001)

Self-Mastery Telkom Training Centre (2002)

Exceptional Customer Services

Secret of Success for Secretaries and PA’s

Executive Secretary Programme

International Institute of Research (2003)

International Institute of Research (2005)

International Institute of Research (2006)

Excel 2013 Refresher

Power Point 2013 Refresher

Desktop Executives (2017)

Desktop Executives (2017)

6 Work History

Employer: Freelance

Period: July 2020 - date

Industry: Mining, Legal, Fast-Moving Consumer Goods, Financial and UK based Interior design and designer Furniture -

Title: Virtual Personal Assistant, Executive Assistant, Office Manager, Office Administrator, and all rounder

Duties / Function: • Drafting of court documents in family matters, damages claims and applications, i.e., notices of motions, combines summons, draft settlements, parenting plants etc.

• Responding to clients in writing via letters and email.

• Liaise with clients, prospect clients, suppliers, and industry colleagues.

4

• Filing and safekeeping of documents, both in hard copy and soft copy

• Set-up and participate in virtual meetings, conferences, and consultations with both internal and external

stakeholders.

• Coordinate meetings, phone calls and consultations.

• Ordering / sourcing of office equipment

• Writing of feedback reports to clients / customers

• Writing and collating management reports

• Research on the web specifically relating to the market

• Prepare quotations and invoices

• Make all kinds of reservations, Hotel bookings, flight bookings, conference bookings and coordination

• Drafting of letters to clients

• Follow-up on quotes requested and compare pricings Employer: South African Airways SOC Ltd

Job Title: Executive Assistant

Reporting line: Interim Chief Financial officer

Deon Fredericks

Period: December 2018 – June 2020 (Fixed-term Contract basis) Reason(s) why I took on this job-offer even

though on fixed term basis:

1. Better development opportunities

2. To gain more complex experience

3. To develop my current and gain more business-related experience

Duties: • reading, monitoring, and responding to emails on behalf of the Interim Chief Financial Officer

• answering calls and liaising with clients competently

• draft external correspondence on behalf of the Interim Chief Financial officer

• delegate work to direct reports of the Interim Chief Financial Officer

• manage electronic diary

• manage boardroom facilities (Housekeeping including bookings)

• plan and organise meetings

• organise travel and prepared complex travel itineraries

• attend meetings on behalf of the Interim Chief Financial Officer

• taking of minutes at meetings / workshops

• prepare documents for meetings

• plan and organise events

• draft memorandums and emails on behalf of the Interim Chief Financial Officer

• prepare presentations

• manage and review filing and office systems

• type documents

• sourcing and ordering of stationery and office equipment

• manage projects

• ordering of any catering / tea or coffee for all events

• bookings for conferences, staff seminars and or any other training event, including arranging payments thereof 5

• dealing with EXCO members and the Group Chief

Executive Officer

• Liaise with the Director General’s office at both Department of Public Enterprises and National Treasury, and liaise from time to time with Ministers office at the Department of Public Enterprises

Employer:

Job Title:

Reporting Line:

Period:

Starke Ayres (Pty) Ltd

Personal Assistant

Managing Director, Operations Director, Business Analyst: Bryan Featonby-Smith

Danny van der Westhuizen

Gregory-Cleeve-Edwards

January 2017 – November 2018

Reason for leaving: Received a phone call followed by a written job offer from Interim Chief Financial Officer (Deon Fredericks) at South African Airways SOC, personal growth opportunity

Duties: • reading, monitoring, and responding to emails

• answering calls and liaising with clients competently

• draft correspondence on behalf of MD and Operations Director

• delegate work in MD and Operations Director’s absence

• managed electronic diaries

• manage boardroom facilities (Housekeeping including bookings)

• plan and organise meetings

• organise travel and prepared complex travel itineraries

• attend meetings on behalf of MD and / or Operations Director

• taking of minutes at meetings / workshops

• prepare documents for meetings

• plan and organise events

• draft letters, memo’s, faxes, and emails on behalf of MD and / or Operations Director

• prepare presentations

• manage and review filing and office systems

• type documents

• sourcing and ordering of stationery and office equipment

• manage projects

• ordering of any catering / tea or coffee for all events

• bookings for conferences, staff seminars and or any other training event, including arranging payments thereof

• petty cash float

• manage housekeeping staff

Employer: Pick ‘n Pay Logistics Pty Ltd

Job Title: Personal Assistant

Reporting line: National Head of Logistics

Hennie Kruger

Period: September 2016 – December 2016

Reason for leaving: Contract period ended (Maternity relieve contract) Duties: • read, monitoring, and responding to emails

• answering calls and liaising with clients competently 6

• draft correspondence on behalf National Head

• delegate work in National Head of Logistics absence

• managed electronic diary

• planed and organised meetings

• organising travel and prepared complex travel itineraries

• attended meetings on behalf of National Head of Logistics

• minutes taken at meetings / workshops

• prepared documents for meetings

• planned and organised events

• drafted letters, memo’s, faxes and emails on behalf National Head of Logistics

• prepared presentations

• managed and reviewed filing and office systems

• typed documents

• sourcing and ordering stationery and office equipment

• managed projects

• Ordering of any catering / tea or coffee for all events Bookings for conferences, staff seminars and or any other training event, including arranging payments thereof

Employer: Telkom SA SOC Ltd

Period: July 1993 – July 2016

Job title(s): 1. Executive Personal Assistant – Chief of Human Resources

(2015 - 2016) – Thami Msubu

2. Executive Personal Assistant – Managing Director, Telkom Mobile (2012 – 2015) – Attila Vitai

3. Personal Assistant – Group Executive - Telkom Investor Relations (2005 – 2012) – Nicola White

4. Executive Secretary (2002 – 2005)

5. Administrator (1997 – 2002)

6. Personnel Officer (1994 – 1997)

7. Receptionist (1993 – 1994)

Duties perform during reign as:

1. Executive Personal Assistant to Chief of

Human Resources (2015 – 2016)

2. Executive Personal Assistant to Managing

Director Telkom Mobile (2012 – 2015)

3. Personal Assistant to the Group Executive

Investor Relations (2005 – 2012)

• Liaise with Telkom Executive Management

Prepare feedback reports to present to the Board of Directors and Executive Management

• Manage and supervise general office administration, i.e. filling, office equipment, ordering of stationary

Ordering and maintenance of office equipment

Safe keeping and regular updating of the filing system Ordering and safe keeping of stationary

• Manage staff

Office Technical Assistants reporting to me Supervise and assess their performance, and make recommendations for development

Approval of leave and travel requests

• Manage mailbox’s

Respond to emails, and provide feedback when any action is required

Archive important emails for record keeping purposes

• Prepare presentations

The design, layout and content

Content verified by Executive

• Draft letters and memorandums

Draft letters and memorandums to Vendors, colleagues and or competition

Content verified by Executive

7

• Manage the operational budget: payments, petty cash Manage the divisional operational annual budget

Balance expenditure for the Financial Year

Ensure not to overspend

• Minute taking

Note actions during meetings, and follow-up on progress with peers and colleagues

Distribute actions-log to all parties involved

• Arrange and co-ordinate events / conferences /

workshops

Find suitable venue

Co-ordinate special events (i.e. Phantom of the Opera, Nedbank Golf Challenge)

• Design Invitations

Deliver / email invitations to clients and or stakeholders Arrange catering for event(s)

Arrange transport or even flights for guests to the event

• General travel arrangements for staff

Determine travel needs

Arrange flights (local / international), accommodation, transport

• Register staff for training / Conferences / Seminars Determine the need for training / conferences and or seminars Register with the vendor

Arrange payment and send proof of payment to vendor

• Duties also included:

• Written and verbal communication (via email, on the phone, and in person) with clients, employers, and other professional organizations

• Scheduled and managed several tasks to maintain efficient office operations

• Typing (46 words p/m – no errors)

7 Additional Information

Able to adapt to challenges

Strong sense of duty

High drive for achievement

Communicate and relate well with people

Thrive to continuous performance improvement

8 Competencies / Attributes / Skills

Discretion

Flexible

Self-motivated

Organised

Proactive

Good communicator

Friendly, fast, and efficient

Work well under pressure

Relate well to colleagues

Sympathetic

Empathetic

Honest

Strong sense of responsibility

Loyal

8

GAINED EXTENSIVE EXPERIENCE IN THE FOLLOWING.

̶ Stakeholder relationship development and retention ̶ All aspects of the “core” business of the company and / or the industry wherein the company operates ̶ Business modelling and strategy

MY CAREER ASPIRATIONS

• To enhance my professional skills to advance in any organisation.

• Become an expert in my field.

• Educate myself more.

MANAGE OWN WORK-LOAD

̶ I maintain a to-do list - I apply the 80;20 rule; this means that I list and prioritize my work, then I focus my time and efforts on the vital 20 percent of the work

̶ I review my workload often

̶ I set realistic deadlines for my tasks

̶ When planning I allow time for interruptions

̶ I structure my workload

9 Computer Literacy

MS Office

Mail for Exchange (Outlook)

Computer literate (Windows 7 and XP)

iPhone / iPad

SAP (Employee Self Service and Enterprise

buyer)

Internet

Intranet

JP Morgan Cazenove Shairs

Google Mail and Google Drive

Skype

Smart phones / Jelly Bean Operating System

10 Special Interest

Participate in Latin American dance clubs

Participate in social dancing, Hip Hop,

International dances, Zumba Fitness

Hiking trails

Outdoor and Water sport

Love music

9

11 References

11.1 Name: Nicola White

Position: Telkom Group Executive: Investor Relations Period of reporting: 2005 – 2012

Phone number: Mobile: 081-***-****

Home: 011-***-****

11.2 Name: Robin Coode

Position: Telkom Group Executive: Financial Services Phone number: Office: 012-***-****

Mobile: 081-***-****

Email: *******@******.**.**

11.3 Name: Brigitte du Preez

Position: Office Manager: Plennegy Pty Ltd Group of Companies Chairman Phone number: Mobile: 082-***-****

Email: ********.*******@********.***

11.4 Name: Deon Fredericks

Position: South African Airways SOC: Interim Chief Financial Officer Phone number: 081-***-****

**********@********.***

Contact this candidate