Customer Service Restaurant Manager

DEEPAK DABRAL

Mobile No: +965-********

Email:-**************@*****.***

JOB OBJECTIVE

With 18 Years of F & B experience, seeking the position of Area Manager where my skills of customer service, management and strategic planning would be utilized. To bring in my skills of handling employees and bringing out the best in them leading to best customer experiences, in the role of an Area Manager. PROFESSIONAL SYNOPSIS

• Currently Working as Area Manager with Griddle Restaurant Company W.L.L and engaged in managing the entire company Operations (HR/Accounts/Purchasing).

• Worked as Restaurant Manager in The food fund company, Handling 4 different concept Brands.

• Proven track record of service standards and operational policies

• Expertise in customer focus, high energy level and team spirit in the employees.

• Established 15+ new store in India and Kuwait from the scratch and set the systems, procedures & processes in the Store.

• Excellent written and problem solving skills with the ability to work in multi cultural environment. CORE COMPETENCIES

• Strong analytical/decision-making skills.

• Exceptional team building capability.

• Demonstrated track record of workplace achievement in the selection, coaching and development of front-line employees.

• Proven ability to drive customer satisfaction, financial performance, and employee satisfaction

• Ability to spot and resolve problems efficiently.

• Mastery in delegating multiple tasks.

• Communication and leadership skills

• Up to date with food and beverages trends and best practices HIGHLIGHTS

GROWTH PATH

JULY 03 - JULY 05 Senior Server at Pizza Hut

JULY 05 - APRIL 09 Bartender, Host, Server, Shift leader, Asst. Restaurant Manager At Ruby Tuesday.

JULY 09 - JULY 13 Shift Leader - Americana (TGIF)

AUG 13- OCT 15 Store Manager- Popcornopolis (USA Franchise) NOV 15 – JULY-17 Restaurant Supervisor Melenzane –Italian Restaurant JULY 17- JULY-20 Restaurant Manager- Crave Nation/Crave Too/OZ Coffee/

--Utopia (Avenue Mall). AUGUST 20- TILL DATED Area Manager- Griddle Restaurant Company W.L.L. CONTRIBUTION

• Achieved the highest sales in the region & contributed to the training & development of the new staff.

• Functional as a Unit Trainer and trained people at all service levels.

• Supervise & impart training to the staff.

• Responsible for managing entire Restaurant Operations and ensuring a very high level of Customer satisfaction. ACADEMIC CREDENTIALS

• High School from C.B.S.E. Board Kendriya Vidyalaya Noida.

• Secondary Education from C.B.S.E. Board Kendriya Vidyalaya Noida

• Graduated in B.com (Management and Business Studies) from Monad University India.

• Diploma Course in MS-Office.

Date of Birth : 16th January 1984

Address : Salmiya Block-10 Esaa Al Qatami street Kuwait. Visa Status : Transferable-18

Passport No. : Z3827968

Driving License. : Kuwait

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