Customer Service Expert & Virtual Assistant

OLIVER ROTUNNO

Customer Service Expert & Problem-Solver

805-***-**** *************@*****.***

ROOSEVELT UNIVERSITY Video Conference Facilitator Simply Bachelor of Fine Arts with honors - meet w/ superiors to plan conference

- set up Zoom room & greet presenters

- keep meetings timely & take attendance

- Zoom troubleshooting assistance

SANTA BARBARA CITY COLLEGE Customer Service Expert Pulse Fitness Associate in the Arts - welcome + check in clients by name

- warm calling + new member set-up

- customer relations management (CRM)

- tech + fitness equipment support

Social Media Accounts Managed Social Media Manager Freelance Instagram: @musicalthronestour - created, scheduled, and posted content Instagram: @thelondonrosemusical - responded to audience reviews & queries Facebook: @thelondonrosemusical - created events, reached out to fan groups Facebook: @musicalthronestour - graphic design, video editing, hashtags Skills Producer/Editor CottonBlend Productions

65 wpm Google Suite common sense - edited the libretto of a new musical rapport written + oral communication - developed + executed marketing plan time management social media - assisted in interviewing + hiring of crew Attributes Personal Assistant Private Family

intuitive respectful positive - scheduling, planning, and problem-solving flexible accountable diplomatic - research, errands, booking flights, bill independent resourceful creative - yard work and physical labor teachable advanced equestrian sense of humor - data entry (work-from-home)

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