Office Assistant Customer Service
Resume:
Carmen Otero
New Haven, CT *****
203-***-**** (c)
203-***-**** (h)
June 18, 2018
Office Assistant
Re: Office Assistant
Dear Madam:
Enclosed please find my resume in reference to the above-captioned position. I know that I would be an asset to your agency since I have a can do and will do attitude. I am a team player and can work independently under minimal supervision. I read, write and speak Spanish fluently. I also have experience with Microsoft Windows.
I thank you in advance for your consideration and would appreciate the opportunity to discuss my credentials with you at a mutually convenient time.
Thank you for your consideration.
Sincerely,
Carmen Otero
CARMEN OTERO
196 Peck Street ***********@*****.***
New Haven, CT 06513 203-***-**** C 203-***-**** H
_
OBJECTIVE
To obtain a full time position utilizing my skills and experience, which will offer growth, increasing responsibility and advancement opportunities as a clinical receptionist.
EDUCATION Human Services/Mental Health Assistance 2010-Present
Housatonic Community College, Bridgeport, CT
Customer Service/Call Center Certificate 2002
Gateway Community Technical College, New Haven, CT
Graduated/Diploma 1982
Richard C. Lee High School, New Haven, CT
EXPERIENCE Office Assistant, Southwest Connecticut Mental Health System Bridgeport, CT 2014-Present
Manages the schedules for four doctors and other office staff: rescheduling patient appointment, cancelling client appointments, reminder calls client of appointment.
Provides supportive and understanding customer services skills(i.e reminders for appointments and updates/changes to appointments, and directing patients to the appropriate office.)
Office Duties: fax information for staff and doctor’s as requested, and restocks office supplies, create new chart, verify and enter insurance, copy and fax documents
Manages the updates of client information and diagnostic forms and file all paper documentation in patient’s chart into BRAIN
Order and restock taxi voucher book, bus tokens and bus passes
Track mileage for three state (replace mileage sheets)
Attend staff meeting
Provides covering for Welcome Center and DEC Discharge into system.
Works on special projects given by Supervisor
Medical Records Clerk,Southwest Connecticut Mental Health System,Bridgeport,CT 2007-2014
Entering new admissions.
File, review, edit, close charts, and discharge patients from the system.
Create and manage forms in a binder in chronological order to archive data/information.
Process ROI to provide patient and third parties with copy of chart information, as requested.
Medical Receptionist Douglas J. Macko, Dentist Southington, CT 2002 – 2006
Answer telephones, customer service, schedule appointments and Dental Surgery.
Entered patient data into charts.
Create new charts and keep all charts updated.
Verified insurance claims and post-insurance payments in system.
Examiner Specialist Connecticut Department of Motor Vehicles, Hamden, CT 1998 – 2002
Examined and processed motor vehicle forms.
Performed customer service duties.
Administered CDL testing.
Answered calls on a multi-line telephone system, reviewed legal documents to ensure accuracy for processing.
Assistant Manager New Haven Savings Bank,New Haven, CT 1986 – 1998
Supervised six bank employees.
Performed performance and customer services reviews on: sales quotas for financial products such as savings accounts, CD’s, and life insurance policies.
Processed closings on personal and auto loans.
Trained new employees.
Balanced bank records in excess of $2,000,000 daily for that branch.
Skills -Organizational skills, management experience(leadership skiils), customer service and communication skills.
-Bilingual in English and Spanish.
-Computer skills include Windows 2000, MS Word, Excel and Internet proficient.
-Dependable, reliable and highly motivated to achieve individual and organizational goals.
-Ability to accurately follow instructions and works well in teams.
Contact this candidate