Phone Operator Associate Customer

Iris Capo

*** ********** *****

Mt.Laurel,NJ ****4

856-***-****

**********@*****.***

To gain employment with a company or institution that offers me a positive atmosphere to learn and Implement my skills for the betterment of the organization.

October 2011-January 2012

HomeWood Suite 1422 Nixon Dr.Mt.Laurel,NJ 08054, 856-***-**** - Front Desk Agent

/Night Auditor (Hotel Sold)

● Understanding the daily functions (Guest Relation), Answering phones.

● Balance safe & til.System: On Q and Opera,Make Reservation.Checking in and out guest.

● Ensure that the guest compliment’s, suggestion, & complaint’s are promptly addressed(Email or in person), Update folio’s information.Review checklist.Night Audit/Audit,Hotel/coordinate night Audit.Deliver news paper.Prepare breakfast - Kitchen:

● Breakfast,muffins,toast,juice,cereal,oatmeal,coffee,milk,etc…. June 2011 - October 2011

7 Eleven 2808 Rt. 73 N. Mt.Laurel,NJ 08054, - Cashier/Clerk (Closed due to Covid-19)

● Customer service,Clerk.Stock.Prep & Arrange food.

● Balances till’s.Process sale’s.Assure cleanliness & safety.Employee training. May 2011 - September 2011

Motel 6 2798 Rt. 73 S. Mt.Laurel,NJ 08054, 856-***-**** - Front Desk Agent

● Understanding the daily functions (Guest Relation), Checking in and out guest.

● Reservatio.Coordinate night audit.Answering phones.

● Balance til.Ensure that guest compliments,suggestion, & complaints are promptly addressed.

March 1996 - July 2010

Walmart # 1869,5047,2871 2501 Rt.130 S. Cinnaminson,NJ 08077, - Manager/Supervisor Human Resources Task (Interviews,hires, & Staff reviews) 2

Scheduling.Employee Training.Merchandising.Ordering.Conduct Interview & register potential trainees.Balance till & cashier.Coordinate Inventory,loss prevention,customer service,Money Gram,Courtesy desk.

June 2007 - June 2008

LaneBryant # 6041 Cherry Hill Mall Cherry Hill,NJ 08002 - Sale Associate Customer service,merchandising,stock.cashier,balance til.Fitting room attendant,phone operator.

Education

September - 1990 June - 1994

Woodrow Wilson High School 3100 Federal St. Camden,NJ 08105 Graduated 1994 Criminal Law.

Language

Bilingual: English and Spanish.

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