Customer service, 25 years of supervisor experience
Resume:
Melissa Leeper
York, PA
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Associate Director
Shadowfax - York, PA
July 2014 to Present
I manage up to 10 group homes for Individuals with IDD, where we focus on everyday live practices. I manage and oversee the staff of each home, which is approximately 50 staff at any given time. I complete scheduling and approve payroll weekly and approve any overtime. I ensure the homes I oversee are staying within their financial parameters of our budget for the house. I complete HR duties of hiring, firing and disciplining staff. I act as a liaison between the county and other agencies. Therapeutic Support Staff
Pennsylvania Comprehensive Behavioral Health - York, PA May 2009 to Present
Work with children in their school districts and homes, in order to teach and develop new skills for the children to utilize in their daily lives and to train the teachers and parents how to implement the skills taught. The children I work with have several different diagnoses from ADHD, ODD, and many on the autism spectrum, to name a few.
• Implemented behavioral treatment plans daily, while efficiently and effectively managing progress notes in order to track personal performance and accomplishments of the clients.
• Transfer skills to clients, teachers and parents to appropriately manage behaviors.
• I make favorable impressions and easily gain acceptance by others, by gaining their trust and rapport. Therapist
Children's Home of York - York, PA
March 1993 to November 2008
Worked with youth in Shelter/Diagnostic setting who have emotional, delinquent and dependency issues. Through daily structure, support, guidance and basic counseling the youth maintain composure until referred to another program or referred home. Transferred to Bridges Partial Hospitalization Program October 2005 where I conducted individual, family and group therapy session with children who have mental health diagnosis.
• Achieved consistently high results by successfully discharging eight clients back to their home school districts.
• I developed policies and procedures to improve the department.
• Managed paperwork efficiently and effectively in order to achieve optimal levels of personal performance and accomplishments.
• I make favorable impressions and easily gain acceptance by others, by building their trust and rapport.
• I perform well under pressure but know when to seek help.
• Experienced in conducting unit groups daily, facilitating therapeutic groups several times daily, individual therapeutic sessions and family sessions.
• Creative in designing and organizing activities with children.
• Extensive background writing progress reports, discharge reports and behavior reports.
• Able to organize a shift and oversee that it is executed in an optimistic manner. Resident Advisor
Resident Advisor
Community Service Group - York, PA
March 1985 to May 1994
I worked with MH/MR adults in a group home setting. Developed behavior modification plans as a teaching tool in order to educate the individuals, so they could become self-sufficient. Competed personal care with the residents and managed their medications and daily needs.
• Involved the residents in community service projects, such as, Habitat for Humanity, on a weekly basis.
• Experienced in writing and implementing behavior modification programs. Substitute Teacher's Aid
LIU
October 1992 to January 1994
Worked as a substitute teachers aid in learning support, emotional support, deaf and physically Handicapped classrooms.
• Creative at developing popular play programs that also incorporate educational objectives. Education
Working on credits toward teach Biology in Teaching
. York College of Pennsylvania - York, PA
September 2009 to December 2010
BS in Biology
York College of Pennsylvania - York, PA
May 2005
Bachelor's in Biology
York College Pennsylvania - York, PA
Skills
• Management (10+ years)
• Individual / Group Counseling
• Group Therapy
• Behavioral Health
• Addiction Counseling
• Crisis Management
• Crisis Intervention
• Mental Health Counseling
• Autism Experience
• Social Work
• Medication Administration
• Behavioral Therapy
• Curriculum Development
• Motivational Interviewing
• Child & Family Counseling
• Applied Behavior Analysis
• Cognitive Behavioral Therapy
• Presentation Skills
• Research
• Behavior Management
• Case Management
• Meeting Facilitation
• Administrative Experience
• Conflict Management
• Tutoring
• Special Education
• Program Management
• Experience with Children
• Classroom Management
• Teaching
• Developmental Disabilities Experience
• Human Resources
• Recruiting
• Data Entry
• Customer Service
Certifications and Licenses
Medication Administrator and I am trained in teaching and observing meditation administration through ODP.
September 2019 to January 2023
i do a Medication practicum every 3 months with my employees and complete medication observations.
CPR & First Aid
September 2020 to May 2022
Additional Information
Knowledge in Microsoft word and power point
Knowledge in Excel
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