Customer Service Inventory Analyst
Resume:
GREGORY TUCKER
Philadelphia, PA 19151
JrTucker.Gregory @gmail.com
PROFESSIONAL SUMMARY
I am committed to helping businesses achieve financial success; an enthusiastic, fast learner that can deliver results quickly; ambitious, hard worker with superior analytical and problem solving skills; top performer at providing team support and cultivating client relationships. Specialty includes customer service investment strategies and ability to work in a fast-paced environment handling cash; personable and professional under pressure.
SKILLS
Training / Development Aptitude
Shipping / Receiving Knowledge
Organized
Quick Learner
Team Leadership
Skilled in Conflict Resolution
Word Processing
Personable
WORK HISTORY
11/2017-(currently still employed)
UPS frontline supervisor
•Preform pre and post sort communication meetings with my employees informing them of UPS news and changes in the company..
•Monitor, record and review productivity of employees in work area on hubx tablet.
•Reinforce safe work methods.
•Daily inspections of conveyor belts and motor housing.
•Roster employee documents.
•Review employee time cards for error and correct it.
•Mediate problems between employees and customers for conflict resolution.
•keep employees compliance documents up to date for safety and UPS regulations
04/2018-03/2019
TSA security guard at Philadelphia international airport
•Greet passengers
•review, check and verify identification and departure documents
•Identify potential dangerous items via X-ray machine
•Check bags for unauthorized carry on items
02/2017-10/2018
US Security at Hahnemann University Hospital.
Greet visitors and patients
Watch closed circuit television to monitor and control access to the emergency room.
Respond and defuse to confrontational issues
Utilize metal detector to check for unauthorized items entering hospital.
Check I.D's and employee badges for entrance.
Help handicap/ labor in delivery patients with wheelchair assistance through the hospital
Escort patients back to their rooms and escort employees and Drexel medical students to their cars and or home via walking or driving depending on distance.
10/2015 to 11/2016 - Banana Republic Associate. Promoted to Loss prevention Brand ambassador
Help drive sales goals and achieved monthly quotas.
Learned, referenced and shared product knowledge with customers.
Greet customers and ascertain need; describe product and explain details and care of merchandise.
Watch for red flags from customers who seem disinterested
Make detailed reports on theft, escalated customer altercations and on the daily shortage chart from cash registers.
Monitor and review closed circuit television of store hours
Periodically walk through the store
Supervise/ coach banana republic associates on loss prevention knowledge, safety tips and strategies
10/2013 to 10/2015 - Station and Dock Receiver
Amazon – Breinigsville, PA
Help drive sales goals and achieved monthly quotas.
Learned, referenced and shared product knowledge with customers.
Assisted in creating seasonal marketing plans to support departmental strategies.
Monitored department performance data to identify/avoid potential risk.
Achieved a 110% on-time and accurate shipping rate.
06/2012 to 09/2015 - Inventory Analyst - part time
A’roux Inventory – Philadelphia, PA/ tri state area
Greet customers and ascertain need; describe product and explain details and care of merchandise.
Communicate with vendors re: back order availability, future inventory, and special orders.
Provide an elevated customer service experience to generate a loyal clientele.
Answered product questions with up-to-date knowledge of sales and store promotions.
Maintained favorable presentation of stock room and production floor.
04/2011 to 08/2013 – Cashier
Au Bon Pain – Philadelphia, PA
Conducted weekly walk-through with manager to discuss interior visual displays.
Implemented marketing strategies resulting in 10% growth customer base.
Monitored cash drawers of multiple check-out stations to ensure adequate cash supply.
EDUCATION
Delaware State University – 2011-2012 (did not graduate)
University City High School Graduate - 2011
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