Switchboard Operator Associate Service
Resume:
Marz Barrajanos
Creative and willing to learn...
Ridgewood, New York
*********@*****.***
SKILLS
History 20
Work History
Call Center Agent - NYCHA, Maintenance L.I.C., NY June 2019 - 2020 Inbound call taker (Temp) for New York City Housing Authority (3rd party Agency) Diskriter. In submission of computer generated tickets created for Request, Complaints and Repairs. Rapid Fire calls 7-8 hours (not limited) a day 5 days a week in a Year and 4 months. *In Office travel from Brooklyn Throughout C-Virus etc...
EMT/Security Officer - Resort World NYC 2011 to 2013 1st Female Emergency Medical First Responder, first aid, employee & patron assessment, evaluation if need in extended care and treatment, transport. Security Officer under lottery gaming license with varied duties in house and on outer grounds, monitor transfers of money within and aside Brinks transactions, escort of winning patrons to private vehicles, basic observation of clientele and any criminal activities etc.
Emergency Medical Tech (Transcare Ambulance Co of NYC) 2007 - 2010 Drive and assist Paramedic in treatment care in the field of pre-hospital care and transport of patients for 5 boroughs of NYC under NYS certified protocols. Emergency Medical Technician-B/Driver/ESCORT B.O.E.D. Certified Emergency Medical Tech 2002 - 2007
AMR (American Medical Response) Ambulance Basic Life Support and Pre-Hospital Care and transfer facility treatment and care, (not limited to the 5 boroughs) including safe care and school transport of special disability children @NYS Board of Education. Dept. Managing Sales Representative - Kid City Ridgewood 1997 - 1998 Brooklyn in children's department store of girls apparel. Handling high volume inventory, stock, display, department and floor management, curtsey & customer relations. Qualifications in and with Prior Experience in diverse work fields:
Assistant Office Manager - Personal Computer Training Center 1988 - 1994 Duties included but not limited to AR/AP spreadsheets, daily office filing with WP and manual record keeping, light typing, handling heavy phone volume, time management and origination in office function, client interaction and assistance tutoring of student typing, Lotus 1,2,3, WP/DOS basics.
Switchboard Operator - St Marys/NY Foundling Hospitals 1988 - 1993 Handling of SL1/NEC Consoles of phone volumes up to 255 lines. Per-Diem in communications in Public Health Facilities where proper and professional controlling of incoming and outgoing calls, call transfers and forwarding to inhouse and sister hospitals, customer service and assistance in assessing, advising help options with to other facilities within my training, to effectively help the community. Responsible for Overhead paging, MD private pager/tracer system, activation of Security Alarm & Emergency Medical Alert Codes.
American Express 1983 to 1987 Accounts Payable Credit Clerk, Elite Investigations Bonded In- House Security/Pilferage control, Unique Clothing Warehouse NYC, Bloomingdales NYC, Macy's, Saks, Alexanders 59th St., Orbach's Senior Cash/Sales Associate Service, Customer Service Representative..
WORK EXPERIENCE
Independant Contractor
Self-Employed
Currently works here
Call Agent
New York City Housing Authority (NYCHA)
Jun 2019 - Oct 2020
Customer Relations Incoming...
Event Security Officer
Contemporary Security Co.
Jun 2016 - Aug 2018
Safety Security, Crowd Control, Customer Service... switchboard
Ny Foundling Hospital
Sep 1992 - 1993
Receiving and transfer of calls of 200 lines, M.D. messaging, Paging overhead... Switchboard Operator
St.Marys Hospital
Sep 1987 - 1989
Incoming/Going calls Unlimited on SL1, M.D. and Overhead Paging, Codes/Alarms... EDUCATION
CUNY Kingsborough
Accredited 2010, Emergency medical technician
May 2010 - Feb 2014
LIU Brooklyn
Educational sociology
Finished in 1990
Bennett HS,Buffalo, N.Y.
Nov 1979 - 1980
Prospect Heights High School
Finished in 1978
WEBSITE LINK
https://soulpurpose.com/
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