Administrative Assistant Store Manager

RAMNEEK KAUR

Calgary, AB +1-403-***-**** **************@*****.***

PROFESSIONAL SUMMARY

Resourceful professional with experience in various management and administrative roles. Motivated to address concerns head directly and efficiently on develop proactive solutions and implement corrections. Strong record of identifying areas needing improvement, reducing shrink, and decreasing operational expense. Excel in challenging and deadline-driven environments. SKILLS & ABILITIES

– Effective communication and interpersonal skills

– Multitasking and adaptability

– Workflow planning and forecasting.

– Excellent computer skills

– Excellent Aptitude and reasoning skills.

– Office Suite – Microsoft Office, Polaris Office, Google Docs EXPERIENCE

Proxy PA, Amazon FC Aug 2020 –

Calgary, Alberta

– Assist with production duties, train associates, and verify SOP (standard operating procedure) compliance.

– Independently assess all aspects of associate work performance and provide timely and detailed feedback.

– Track and report labor hours.

– Maintain a full understanding of workflow and daily production goals.

– Review and update SOPs as required.

– Ensure work areas remain clean and are properly equipped.

– Identify and address safety hazards within the work area, and participate in safety initiatives.

– Train associates on ways to always work safely.

– Ensure all job injuries are reported timely in accordance with established policies and procedures.

– Provide vacation coverage for PA and Area Manager. Store Team Member, Value Village Sep 2019 – Aug 2020 Calgary, Alberta

– Execute change on the salesfloor every morning and pricing products.

– Complete tasks in a given time limit.

– Assist customers with their queries for better customer experience. 2

Administrative assistant, MedReg international Dec 2018 – Dec 2019 Calgary, Alberta

− Reviewing and editing technical data.

− Search databases for extracting requested data

− Bookkeeping for maintaining records of business expenses.

− Keeping well organized files and records of business activities. Senior Success Specialist: Live Care, Skipthedishes Mar 2018 – Oct 2018 Winnipeg, Manitoba

– Resolving conflicts for our stakeholders with an emphasis on helping our partners succeed.

– Assist team lead in assessing work performance of agents to meet respective call volume.

– Provided live support to stakeholders (restaurants, Courier, and customers).

– Facilitated stakeholder orientations and onboarding procedures.

– Provided management support to stakeholders remotely at skip headquarters.

– Making sure to maintain a positive relationship with partners.

– Performed inbound as well as outbound actions for stakeholders and made calls successful with satisfied business partners (Stakeholders).

– Trained and supervised agents for a productive output.

– Worked on small individual projects.

Store Manager, International Clothiers June 2015 – Oct 2018 Winnipeg, Manitoba

– Partnered with the store director to interview hire train, develop department managers, and team members to build and sustain high in store performance.

– Managed all aspects of tour operations including organization maintenance scheduling and purchasing functions

– Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively to drive revenue growth.

– Planned budgets and authorized payments and merchandise returns.

– Ensured compliance with policies standards and security measures.

– Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

– Completed cash audits and made deposits.

Junior Developer, HCL Technologies Dec 2013 – Mar 2015 Patiala, India

– Working with an agile team to develop, test, and maintain web and desktop- based business application built on Microsoft technologies.

– Assisting in the collection and documentation of user's requirements development of user stories and estimates.

3

– Preparing reports manuals and other documentation on the status, operation, and maintenance of software.

– Design, develop, and unit test applications in accordance with established standards.

– Analyzing and resolving technical and application problem. EDUCATION

University of Manitoba– Winnipeg, Manitoba – Project Management May 2015 – April 2020

– All the core competencies for comprehensive view of "the total project" from the organizational and planning stages to the actual implementation stage with focus on real-world scenarios.

– GPA – 3.4

Punjab Technical University– Jalandhar, India – B.E Computer Science Aug 2010 – Aug 2014

– All the core competencies for intricate knowledge of computer technologies and functional operations along with programming, coding, Web and database development.

– Percentile – 83%

CERTIFICATIONS

– Oracle – SLR infotech

– Java Technologies – SLR infotech

– Advanced Java – HCL

REFERENCES

Available upon request

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