Customer Service Representative
Resume:
Chauntae Ridley
"Shoot for the moon, if you miss you will hang amongst the stars"
Petersburg, VA 23803
***************@*****.***
I am seeking a position built on a firm foundation of Integrity, with morals being the basis of structure,
I should be able to learn, grow and build in my career as I help the company grow. I want to be inspired
by my peers and in return, inspire them. To be given direction and one day I'll be able to give them just
the same. I will own my position like it's my company, always striving to be better
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Ask Consulting temp agency - Petersburg, VA
April 2021 to Present
Customer Service Representatives are responsible for managing various customer issues depending
on account assignment; transactions can be related to billing and collections support, client inquiries,
product support or inbound sales
Licensed Sales Producer
Tabatha Campbell Thompson Agency -Allstate - Petersburg, VA
September 2019 to June 2020
• Relationship building
• Providing excellent customer service by processing payments & report claims
• Conducting needs-based policy reviews and updating policies
• Cross-selling existing customers with other Allstate products
• Prospecting and generating new business through leads & referrals
• Generating quotes
• Conducting policy reviews & updating policies
Licensed Sales Producer
Pear tree insurance group Allstate (Closed) - Chesterfield, VA
February 2019 to August 2019
• Relationship building
• Providing excellent customer service by processing payments & report claims
• Conducting needs-based policy reviews and updating policies
• Cross-selling existing customers with other Allstate products
• Prospecting and generating new business through leads & referrals
• Generating quotes
• Conducting policy reviews & updating policies
Member Service Representative
Teleperformance - Henrico, VA, US
March 2018 to February 2019
Ability to listen effectively
•Empathize with the member
•Responsible for member inquiries/questions
•Assist members with their policy questions
•Assist members with their Policy updates
•Assist members with their Policy billing
•Responds to servicing inquiries
•Acts on referral triggers and provides additional product offerings based on member needs.
•Provide excellent member service at all times
•Critical thinking, proactive attitude, strong communication skills displaying empathy and caring
•Must be extremely detail-oriented
•Focused on production-oriented goals
•Must be articulate and professional
•Experience with MS business applications
•Strong team-building and leadership skills
•Participates in training as needed
Hand Loader
Brembo North America - Homer, MI
December 2017 to February 2018
Load parts to be completed for shipping.
Crew as a Sandwich Maker
Bruegger's Bagels - Rochester, NY
April 2017 to August 2017
learned cash register as well as drive-thru and showed interest in baking which I do on the weekends.
I also clean, prep and restock.
Customer Service Representative
New York State of Health - Rochester, NY
December 2016 to April 2017
• Receive inbound calls and supported customers with trouble shooting
• Provided quality customer service experience insuring customer requests were met
• Insured confidentiality of client information to include SSN and other identifying information
Shift Manager
Dibella's Old Fashioned Subs - Rochester, NY
May 2016 to December 2016
• To maintain a friendly, relaxing demeanor, courteousness with quick service to help obtain repeat
customers.
• Teamwork: Shift leaders are part of a team. Worked with others to make a great dining experience.
• Connected positively with team due to good leadership skills to keep employees motivated
• Possessed skills in conflict resolution and decision making in high stress environment
• Responsible for handling cash, making deposits and overseeing ten crew members.
Crew
Sales Representative
TLK Group - Richmond, VA
October 2015 to April 2016
• Receive inbound calls and supported customers with trouble shooting
• Provided quality customer service experience insuring customer requests were met
• Insured confidentiality of client information to include SSN and other identifying information
Server
Applebee's - Richmond, VA
January 2015 to October 2015
• Greeted customers with urgency and hospitality
• Maintained attention to detail and accuracy when taking patrons orders and took prompt action to
correct any issues
• Poses good money management skills
• Cleaned and restocked side bars
• Described and suggest food and drink to customers
Shift Manager
Burger King - Richmond, VA
November 2013 to December 2014
• To maintain a friendly, relaxing demeanor, courteousness with quick service to help obtain repeat
customers.
• Teamwork: Shift leaders are part of a team. Worked with others to make a great dining experience.
• Connected positively with team due to good leadership skills to keep employees motivated
• Possessed skills in conflict resolution and decision making in high stress environment
• Responsible for handling cash, making deposits and overseeing ten crew members.
Crew
Burger King
April 2010 to October 2011
Primarily working as a fast food cashier met and greeted customers, took food and drink orders, preparing
food and drink orders with urgency, answering questions about menu
Policy, and services, and providing excellent customer care
• Maintained a cleanly work environment.
• Memorized and maintained menu
• Practiced safe and sanitary food preparation in accordance to mandatory regulations
Service Clerk
Family Fare - Albion, MI
March 2008 to August 2008
• Courteously welcomed customers with a smile
• Work with management and all other associates to provide a high level of customer service
• Maintained punctuality and professionalism
• Created positive work experience through team comradery
• Provided a clean and safe store environment for customers and staff alike
• Provided outstanding service and assistance to customers at the checkouts.
Education
High School Diploma
Albion Senior High - Albion, MI
August 2005 to May 2009
Skills
• Call Center
• Customer Service
• Medicaid
• CSR
• Insurance Sales
• Marketing
• Leadership
• Sales
• Microsoft Access
• Analysis skills
• Typing
• Google Docs
• Presentation Skills
• Microsoft Excel
• Microsoft Outlook
Certifications and Licenses
Property and Casualty License
May 2018 to December 2020
Insurance Producer License
March 2019 to December 2020
Property & Casualty Licensed
Assessments
Supervisory skills: Motivating & assessing employees — Highly Proficient
December 2019
Motivating others through feedback to identify improvements or corrective actions.
Full results: Highly Proficient
Sales fit — Expert
November 2020
Measures the traits that are important for success in sales positions
Full results: Expert
Customer focus & orientation — Expert
December 2019
Responding to customer situations with sensitivity
Full results: Expert
Administrative assistant/receptionist — Proficient
May 2020
Using basic scheduling and organizational skills in an office setting.
Full results: Proficient
Customer service — Highly Proficient
May 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
December 2020
Tendency to be well-organized, rule-abiding, and hard-working
Full results: Highly Proficient
Problem solving — Highly Proficient
March 2021
Measures a candidate's ability to analyze relevant information when solving problems
Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient
February 2021
Planning and managing resources to accomplish organizational goals
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate