Chauntae Ridley

"Shoot for the moon, if you miss you will hang amongst the stars"

Petersburg, VA 23803

adqkn0@r.postjobfree.com

+1-804-***-****

I am seeking a position built on a firm foundation of Integrity, with morals being the basis of structure,

I should be able to learn, grow and build in my career as I help the company grow. I want to be inspired

by my peers and in return, inspire them. To be given direction and one day I'll be able to give them just

the same. I will own my position like it's my company, always striving to be better

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Ask Consulting temp agency - Petersburg, VA

April 2021 to Present

Customer Service Representatives are responsible for managing various customer issues depending

on account assignment; transactions can be related to billing and collections support, client inquiries,

product support or inbound sales

Licensed Sales Producer

Tabatha Campbell Thompson Agency -Allstate - Petersburg, VA

September 2019 to June 2020

• Relationship building

• Providing excellent customer service by processing payments & report claims

• Conducting needs-based policy reviews and updating policies

• Cross-selling existing customers with other Allstate products

• Prospecting and generating new business through leads & referrals

• Generating quotes

• Conducting policy reviews & updating policies

Licensed Sales Producer

Pear tree insurance group Allstate (Closed) - Chesterfield, VA

February 2019 to August 2019

• Relationship building

• Providing excellent customer service by processing payments & report claims

• Conducting needs-based policy reviews and updating policies

• Cross-selling existing customers with other Allstate products

• Prospecting and generating new business through leads & referrals

• Generating quotes

• Conducting policy reviews & updating policies

Member Service Representative

Teleperformance - Henrico, VA, US

March 2018 to February 2019

Ability to listen effectively

•Empathize with the member

•Responsible for member inquiries/questions

•Assist members with their policy questions

•Assist members with their Policy updates

•Assist members with their Policy billing

•Responds to servicing inquiries

•Acts on referral triggers and provides additional product offerings based on member needs.

•Provide excellent member service at all times

•Critical thinking, proactive attitude, strong communication skills displaying empathy and caring

•Must be extremely detail-oriented

•Focused on production-oriented goals

•Must be articulate and professional

•Experience with MS business applications

•Strong team-building and leadership skills

•Participates in training as needed

Hand Loader

Brembo North America - Homer, MI

December 2017 to February 2018

Load parts to be completed for shipping.

Crew as a Sandwich Maker

Bruegger's Bagels - Rochester, NY

April 2017 to August 2017

learned cash register as well as drive-thru and showed interest in baking which I do on the weekends.

I also clean, prep and restock.

Customer Service Representative

New York State of Health - Rochester, NY

December 2016 to April 2017

• Receive inbound calls and supported customers with trouble shooting

• Provided quality customer service experience insuring customer requests were met

• Insured confidentiality of client information to include SSN and other identifying information

Shift Manager

Dibella's Old Fashioned Subs - Rochester, NY

May 2016 to December 2016

• To maintain a friendly, relaxing demeanor, courteousness with quick service to help obtain repeat

customers.

• Teamwork: Shift leaders are part of a team. Worked with others to make a great dining experience.

• Connected positively with team due to good leadership skills to keep employees motivated

• Possessed skills in conflict resolution and decision making in high stress environment

• Responsible for handling cash, making deposits and overseeing ten crew members.

Crew

Sales Representative

TLK Group - Richmond, VA

October 2015 to April 2016

• Receive inbound calls and supported customers with trouble shooting

• Provided quality customer service experience insuring customer requests were met

• Insured confidentiality of client information to include SSN and other identifying information

Server

Applebee's - Richmond, VA

January 2015 to October 2015

• Greeted customers with urgency and hospitality

• Maintained attention to detail and accuracy when taking patrons orders and took prompt action to

correct any issues

• Poses good money management skills

• Cleaned and restocked side bars

• Described and suggest food and drink to customers

Shift Manager

Burger King - Richmond, VA

November 2013 to December 2014

• To maintain a friendly, relaxing demeanor, courteousness with quick service to help obtain repeat

customers.

• Teamwork: Shift leaders are part of a team. Worked with others to make a great dining experience.

• Connected positively with team due to good leadership skills to keep employees motivated

• Possessed skills in conflict resolution and decision making in high stress environment

• Responsible for handling cash, making deposits and overseeing ten crew members.

Crew

Burger King

April 2010 to October 2011

Primarily working as a fast food cashier met and greeted customers, took food and drink orders, preparing

food and drink orders with urgency, answering questions about menu

Policy, and services, and providing excellent customer care

• Maintained a cleanly work environment.

• Memorized and maintained menu

• Practiced safe and sanitary food preparation in accordance to mandatory regulations

Service Clerk

Family Fare - Albion, MI

March 2008 to August 2008

• Courteously welcomed customers with a smile

• Work with management and all other associates to provide a high level of customer service

• Maintained punctuality and professionalism

• Created positive work experience through team comradery

• Provided a clean and safe store environment for customers and staff alike

• Provided outstanding service and assistance to customers at the checkouts.

Education

High School Diploma

Albion Senior High - Albion, MI

August 2005 to May 2009

Skills

• Call Center

• Customer Service

• Medicaid

• CSR

• Insurance Sales

• Marketing

• Leadership

• Sales

• Microsoft Access

• Analysis skills

• Typing

• Google Docs

• Presentation Skills

• Microsoft Excel

• Microsoft Outlook

Certifications and Licenses

Property and Casualty License

May 2018 to December 2020

Insurance Producer License

March 2019 to December 2020

Property & Casualty Licensed

Assessments

Supervisory skills: Motivating & assessing employees — Highly Proficient

December 2019

Motivating others through feedback to identify improvements or corrective actions.

Full results: Highly Proficient

Sales fit — Expert

November 2020

Measures the traits that are important for success in sales positions

Full results: Expert

Customer focus & orientation — Expert

December 2019

Responding to customer situations with sensitivity

Full results: Expert

Administrative assistant/receptionist — Proficient

May 2020

Using basic scheduling and organizational skills in an office setting.

Full results: Proficient

Customer service — Highly Proficient

May 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

December 2020

Tendency to be well-organized, rule-abiding, and hard-working

Full results: Highly Proficient

Problem solving — Highly Proficient

March 2021

Measures a candidate's ability to analyze relevant information when solving problems

Full results: Highly Proficient

Management & leadership skills: Planning & execution — Highly Proficient

February 2021

Planning and managing resources to accomplish organizational goals

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate