Jackline Juma

Skills

●Writing skills

●Patience

●Empathy

●Willingness to learn

●Attentiveness

●Friendliness

●Timeliness

●Open-minded

●Persuasiveness

Experience

February-2014 - April 2020 Server, Fairmont the Norfolk, Nairobi

●Greeting guests and welcoming them inside the restaurant.

●Menu presenting and answering questions about cuisine.

●Recommending wines and other drink orders.

●Taking customers’ orders and posting to kitchen staff.

●Service of food and beverages.

●Checking back on guests.

●Prepare bills and collect payments from guests.

●Resetting the table after guests have left.

January 2011 - February 2013 Casual server, Fairmont, the Norfolk, Nairobi

● Worked as a server in the banquet department.

●Worked as food and beverage server at an all-dining restaurant.

January 2010 - November 2010 - Clerk

Worked as a voter registration clerk for the government of Kenya

●Organizing poll place before the polls begin.

●Ensuring qualified voters are allowed to vote.

●Answering voter’s questions.

●Providing instructions and assistance to voters

●Interpreter for voters who speak a language other than English.

●Obtaining results after the polls and closing the place.

June 2009 - November 2009 Trainee, Mombasa Beach Hotel.

●Food and Beverage Production

●Food and Beverage Service.

●Stock Taking and Control.

●And any other duties as directed by Management.

Education

January 2012 - April 2013 Diploma in Technical Education in Food and Beverage Management and the subjects studied were:

●Sociology

●Psychology

●Curriculum Development.

●Computer Applications.

●Food and Beverage theory and practicals.

●Research Methods

●Entrepreneurship.

January 2007- November 2009 Diploma in Food and Beverage Management

●Food and beverage production

●Food and beverage service and sales

●Principles of Accounts

●Principles and practice management

●Food and Beverage Control

●Computer Applications

●Social Studies

●Catering Law

●First Aid and Home Nursing

●Diet Therapy

●Principles of Marketing

●Communication Skills

●Entrepreneurship

January 2002 - November 2005 C+ in Secondary Education, Nyakach Secondary School and scored.

REFEREES

1.MR.JD OKOTH

Head of Institutional Management Department

Kenya Technical Training Institute

P.O Box 446**-***** Nairobi

Tel No. +254*********

2.AMELIA CHODHA

Supervisor, Fairmont, the Norfolk

Tel No.+254*********

Nairobi

Email adqkmn@r.postjobfree.com

3.CHRISTINE CHEMOSIT

Manager, Sankara Hotel

Tel No.+254*********

Email:christinechemosit@gmail.

+254*********

adqkmn@r.postjobfree.com

Nairobi, Kenya

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