Customer Service Representative
Resume:
Ursula Perry
*********@*****.***
Alexandria. La 71303
Objective
To obtain a responsible position in a company, where my experience and proficiency will allow me the opportunity for growth.
Skills Computer Skills, Microsoft Word, WordPerfect,Internet,Dispatching Billing Experience: Mental Health Technician April 2019 to Feb 2020
• Handle incoming calls and outbound signals related to technical issues
• Identify and resolve technical issues using problem solving techniques and process of elimination
• Able to provide clear and concise technical information and alarm system keycode sequencing to customers, to assist and resolve their issues remotely
• Able to navigate software and tools to perform tasks (MasterMind)
• Able to assist in various non-technical customer service inquiries
• Able to remember and apply various operating procedures Walmart Cashier/Customer Service August 2018 to May 2019
• Receive and disburse money in establishments other than financial institutions.
• Used electronic scanners, cash register, or related equipment
• Processed credit card and debit card transactions and validate checks
• Assisted customers with locating items, helped solving problems when a customer wasn't satisfied.
• Fax the purchase order to the service providers
Renaissance Home Child Care Assistant September 2011 to June 2018
• Counseling troubled youth.
• Provided excellent personal care and support to our clients.
• Had the ability to develop and organise on site activities and genuine interest in keeping residents active.
• Kept clients occupied with a wide range of engaging in events. Startek March 2003-April-2010 Customer Service Representative
• Responsible for answering the quires of the customers in case of customer support center
• Responsible for making sure customers were completely satisfied to maintain a good image for the company
• Activated cell phones
• Sent number porting request
• Technical Support
Convergy’s Customer Service Representative for TXU Energy Feb 1999- Feb 2003
• Take inbound call daily
• Resolved account issues and exceptions
• Research data across multiple sources to determine and take appropriate action
• Answer billing and payment questions
• Reported customer outages
• Enrolled new customers to start services
• Performed other duties as assigned
• Scheduled service orders and service request
Education
High School Diploma – General Studies
Justin F. Kimball
Excellent trainer, patient and effective when working with a wide range of personalities. Self-motivated and confident in making independent decisions. Very well organized and able to meet deadlines.
References Available Upon Request
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