Ursula Perry

adqkmb@r.postjobfree.com

**** **** ******** *** *

Alexandria. La 71303

678-***-**** or 318-***-****

Objective

To obtain a responsible position in a company, where my experience and proficiency will allow me the opportunity for growth.

Skills Computer Skills, Microsoft Word, WordPerfect,Internet,Dispatching Billing Experience: Mental Health Technician April 2019 to Feb 2020

• Handle incoming calls and outbound signals related to technical issues

• Identify and resolve technical issues using problem solving techniques and process of elimination

• Able to provide clear and concise technical information and alarm system keycode sequencing to customers, to assist and resolve their issues remotely

• Able to navigate software and tools to perform tasks (MasterMind)

• Able to assist in various non-technical customer service inquiries

• Able to remember and apply various operating procedures Walmart Cashier/Customer Service August 2018 to May 2019

• Receive and disburse money in establishments other than financial institutions.

• Used electronic scanners, cash register, or related equipment

• Processed credit card and debit card transactions and validate checks

• Assisted customers with locating items, helped solving problems when a customer wasn't satisfied.

• Fax the purchase order to the service providers

Renaissance Home Child Care Assistant September 2011 to June 2018

• Counseling troubled youth.

• Provided excellent personal care and support to our clients.

• Had the ability to develop and organise on site activities and genuine interest in keeping residents active.

• Kept clients occupied with a wide range of engaging in events. Startek March 2003-April-2010 Customer Service Representative

• Responsible for answering the quires of the customers in case of customer support center

• Responsible for making sure customers were completely satisfied to maintain a good image for the company

• Activated cell phones

• Sent number porting request

• Technical Support

Convergy’s Customer Service Representative for TXU Energy Feb 1999- Feb 2003

• Take inbound call daily

• Resolved account issues and exceptions

• Research data across multiple sources to determine and take appropriate action

• Answer billing and payment questions

• Reported customer outages

• Enrolled new customers to start services

• Performed other duties as assigned

• Scheduled service orders and service request

Education

High School Diploma – General Studies

Justin F. Kimball

Excellent trainer, patient and effective when working with a wide range of personalities. Self-motivated and confident in making independent decisions. Very well organized and able to meet deadlines.

References Available Upon Request

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