Customer Service Engineering Technician

Kai Nguyen

Ottawa, ON K*G*B*

******************@*****.***

+1-343-***-****

A reliable, hard-working and willing to learn from employers who seeking for a position to challenge himself, develop his existing skills and discover potential skills which are related to his study. Interested in leveraging social media experience to positively contribute to organization’s cooperative and departmental objectives, while gaining valuable industry experience. Bilingual: Vietnamese and English.

Willing to relocate: Anywhere

Work Experience

Customer Service Agent

Miratel Solutions - Ottawa, ON

September 2021 to March 2022

• Quickly and thoroughly addressed customer inquires via phone, email.

• Determined principal and behaviors to outstanding customer services.

• Successfully collected and confirm customer information and transactions and clarified any complex issues.

• Maintaining well performance on inbound or outbound call(30-40+/hour). Server/Waiter

Vietnamese Restaurant - Ottawa, ON

February 2017 to June 2021

1.Successfully do multiple tasks to serve more than one customers at the a time and provide a pleasant experience.

2.Communicated to bartender and kitchen staff and ensured all the orders were accurate and delivered on time.

3.Restock server area with supplies.

Coworker/Marketer

Student Works - Ottawa, ON

May 2017 to August 2017

1. Successfully doing interior / exterior windows as well as gutters and pressure washing on the side of the house .

2 . Having trained professionally to do marketing door to door in Kanata area and successfully making customer happy about the project as well as giving free estimated of each house.

Reference : Andrew Akl - 613-***-****

Education

Graduate Certificate / Graduate Diploma in Construction Engineering Technician

Algonquin College - Ottawa, ON

January 2020 to August 2021

No diploma in Computer Science

Algonquin, ON

January 2016 to January 2018

Skills

• Proficient in Microsoft Office : MS Word, MS PowerPoint.

• Using CASIO calculator to solve math problems : equations, ….

• Microsoft Project

• AutoCAD

• CAD

• Construction

• SQL

• Java

• English

• HTML5

• MySQL

• JavaScript

• Vietnamese

• Linux

• PHP

Languages

• English - Fluent

Certifications and Licenses

Customer Service Foundations

Present

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