TAUSHA R. BORKOWSKI

**** ******** ***** ****: 708-***-****

Lake in the Hills, IL 60156

adqkkj@r.postjobfree.com

SUMMARY

Project Manager with 20 years of expertise with demonstrated use of System Development Life Cycle

(SDLC) based on PMI methodology to accomplish delivery of projects and products. Utilizes all aspects of project management including project planning, scope management, quality management, resource management, schedule management, risk management, communications management, post-implementation review, 3rd party contract management and overall responsibility for projects and programs.

Instrumental in delivery of projects on-time and within budget following documented business design on various IT platforms with most current being web-based home sales advertising. Ability to utilize Insurance knowledge to identify risks to project deliverables with 13 years experience managing large scale projects for two major insurance companies.

Team player with excellent interpersonal and communication skills. PROFESSIONAL EXPERIENCE

Receptionist Front Desk Administration for Strelcheck Chiropractic - Crystal Lake, IL November 2021 to Present

● Responsible for greeting incoming patients and visitors, relaying incoming telephone calls, and performing various tasks in a professional manner.

● Answers multi-line telephone system, take accurate messages, screen and direct telephone calls to the appropriate person in an efficient manner .

● Greets and identify patients and visitors as they enter the office in reference to the daily schedule and obtain additional patient information as needed.

● Requests patients and visitors be seated in the waiting room in a courteous manner and communicate unexpected delays when necessary.

● Reviews patient charts to ensure proper documentation and information are enclosed in accordance with practice guidelines.

● Acquires necessary medical records and documents for patient charts by communicating via telephone, facsimile or in person with other office locations or office personnel.

● Maintains a neat and organized waiting room and orders supplies as needed.

● Schedules patients for appointments and “re-call” appointments in an efficient and productive manner.

● Receives payments from patients for services rendered and prepare bank deposits on a daily basis.

● Creates financial arrangements with patients for all treatments.

● Enters financial transactions and miscellaneous correspondence on computer. Performs other related duties as assigned.

Lunchroom Supervisor for Huntley Consolidated D158. 2016 - November 2021 Background checked supervisor responsible for grades 3-5 with hundreds of children. Primary focus to make sure the children are safe on the playground, in the lunchroom and classrooms. Trained to identify and medical needs and reaching safety in the event of a disaster or danger DeVry Inc. 2007 – 2010

Oakbrook, IL

Project Manager for DeVry Inc. – (DeVry, Keller, Becker, Ross and Chamberlain Universities)

● Reports directly to IT PMO with Liaison to all university business partners

● Manages both application development and infrastructure projects

● Directs project activities to ensure high quality results within defined time and budget schedules

● Defines problems/needs, conduct analysis and develop solutions to positively impact business goals

● Responsible for managing to project development and system development life cycles and ensuring user acceptance of process and technology implementations

● Organize project teams across multiples colleges campuses and locations to identify areas of needed expertise and required skills

● Creates project presentations and presents to senior management

● Creates or works directly with business analysts to complete ROI and business case documentation

● Reconciles actual costs of projects against projected costs to determine risk and completion target dates

● Mentors less senior project managers and business analysts

● Resolve high-level conflicts by making broad decisions, or negotiating with affected senior management

● Has complete accountability for project timelines, deliverables, staffing, compliance, budget and metrics

KForce Consulting 2007

Chicago, IL

Project Manager Consultant for JPMorgan Chase Bank

● Directs project activities to ensure high quality results within defined time and budget schedules

● Defines problems/needs, conduct analysis and develop solutions to positively impact business goals

● Responsible for managing to project development and system development life cycles and ensuring user acceptance of process and technology implementations

● Organize project teams across global locations and identify areas of needed expertise and required skills

● Creates project presentations and presents to senior management

● Resolves process and project issues

● Accountable to maintain high service and satisfaction levels in support of internal business clients and partners through execution consultation and proactive status management

● Ensure appropriate business analysis, process mapping and process re-engineering are conducted through the functional requirements process

● Develop, update and present project charters and business cases

● Resolve high-level conflicts by making broad decisions, or negotiating with affected senior management

Classified Ventures, LLC

Chicago, IL. 2006 – 2007

Project Manager for Homescape ASP Technology Team (www.homescape.com)

● Manages and oversee’s technical product development projects adhering to internal Project Management practices and PMI methodology and procedures

● Creates project plans and establishing timelines to ensure milestones are achieved using Industry accepted tools such as Microsoft Project

● Demonstrates success in managing multiple large scale projects that span 9-12+ month timeframes.

● Manages multiple projects at one time

● Creates and manages project schedules to ensure overall project success including managing project milestones, budgets and completion dates.

● Manages expectations and overall project scope/timelines to assure that projects are delivered with required timeframes, within budget and with desired functionality.

● Follows up and communicates project issues and risks

● Utilizes change management process to effectively ensure customer satisfaction, and scope/risk management.

● Insures project success and communicating between business and technology teams.

● Manages and runs project update meetings with both technical and non-technical attendee's. FIDELITY NATIONAL FINANCIAL – FIDELITY INFORMATION SERVICES Chicago, IL. 2005 - 2006

Project Manager/Sr. Business Analyst Consultant for Harris Bank & Teller Services

● Works with clients and/or Product Manager to understand and document requirements for system enhancements to Teller Services Applications within core Banking Software.

● Responsible for leading full development life cycle projects, provides client status and estimates project completion time frames (including scheduling and dependency) for projects using project management software tools.

● Works with Program Managers to define and meet target dates for project milestones and completion.

● Responsible for adhering to project plans and ensures that projects are completed on time.

● Researching and analyzing system impact of enhancements to banking applications and performs gap analysis with the assistance of other team members.

● Writes detailed business requirements and business flows for development projects. NORTH AMERICAN COMPANY FOR LIFE AND HEALTH

Chicago, IL. 2002 - 2005

Manager, Business Analysis Project Management of

Technology Initiatives & Primary Sr. Business Analyst 2004 - 2005

● Combined role of Project Manager with supervisory and Senior Business Analyst responsibilities.

● Reports directly to Assistant Vice President of Business Analysis and Vice President of Operations

● Performs or provides input to annual reviews, career development plans, expense allocation and budgeting for Business Analysis department

● Acts as liaison between IT and Operations Departments

● Initiates, develops and manages project management programs to implement departmental and corporate initiatives, relating to process, product, development goals and improvements

● Reviews and analyzes systems and business processes to improve workflow and increase efficiency

● Provides cost benefit analysis, requirements specifications, project plans and business process flows to IT department for larger scale projects

● Maintains comprehensive knowledge and expertise of current technology and insurance trends Business Analyst Consultant/Project Manager 2002 – 2004

● Represents Business Operations as the liaison between business and IT departments. Works with IT to design, develop, direct, implement and monitor system programs and enhancements for the Business Operations area for all corporate locations.

● Advises and participates in providing systems process expertise while developing and implementing Product and system enhancement strategies for hardware and programming initiatives, following Business Operations guidelines.

● Develops and administers new product work, including creation of design and functional specifications, workflow diagrams, test plans, project plans. Establishes objectives, approves timelines, directs teams and communicates development process.

● Functions as Project Lead where necessary for each project. Manages between 4-8 projects concurrently.

● Tests on various development environments including Mainframe, Intranet, Extranet and Internet.

● Advises and participates in the development of hardware and programming specifications, following Business Operations process guidelines.

● Creates and provides appropriate training sessions and documentation throughout the Business Operations area. Distributes documentation and announcements through the company’s intranet.

● Conducts and documents needs analysis, audits and confirms core competencies.

● Initiates and performs creative and critical analysis and research. Recommends and develops improvements to workflow, system processes and training programs for Operations functions, at all corporate locations.

● Analyzes and interprets production and process data to create information management reports for internal and external decision-making.

● Coordinates system documentation with Business Operations. KEMPER INSURANCE (Property & Casualty), Long Grove, IL. 1989 - 2002

Applications Analyst / Technical Lead Analyst

(Prior positions held: Senior Programmer/Analyst, Programmer, Programmer Trainee and Technical Assistant)

● Functioned as project lead for several projects ranging from 50 to 950 hours with 1 to 7 technicians. Worked with data ranging from 1.8 to 3.2 million rows per month. Worked on larger systems housing 5 to 7 years of data.

● Managed systems for both new development and maintenance capacities

● Prepared Business Analysis Documents, Program Specification Documents, Flowcharting and Project Plans for both programmers and customers.

● Completed numerous full development lifecycle projects with current development cycle ranging from 6 to 8 week productionalized deliverables.

● Has good knowledge of Project Workbench and Microsoft Project tools for project planning. Most recent experience with Microsoft Project.

● Primarily supported Statistical Actuarial/Financial and Marketing Departments, providing 24 hour on call support for Daily, Monthly and Annual schedules along with daily customer calls.

● As technical lead, insured that projects came in properly, on time and within budget.

● Cross-trained both customers and technicians, across the country, on various systems and processes which allows the business customer valuable understanding of the systems.

● Worked on COBOL and COBOL/DB2 systems as well as client server ones.

● Used knowledge of a large system to reduce processing time and system availability on the mainframe by 6 hours for most current system supported.

● Assist in design and implementation of an EDM (Enterprise Definitions Model), this is a Mainframe, DB2 callable module used throughout the IT and Statistical Actuarial departments. This module standardized the definitions for the Profit Center, Product and Line of Business definitions to gain one concise definition company wide. This corresponded directly with the ESDDB (Expanded Statistical Data Base) business definitions. This module eliminated several mainframe jobs company wide that produced their own definitions saving the company is process

(CPU time) and also DASD and tape storage.

● Analyzed/Created/Maintained/Implemented COBOL, COBOL/DB2 and Easytrieve programs for various Sales & Financial Systems in order to meet customer’s business changes.

● Utilized Easytrieve Plus to perform data extraction and data refining among several other processes with 8 years of experience.

● Utilized debugging tools such as Strobe and Expediter.

● Has expert knowledge with JCL and IBM Utilities on the Mainframe. Examples IEBCOPY, IEBGENER, IEBFBR14.

● Has expert knowledge of flat files, extracts from DB2 databases, VSAM and Generation Datasets.

● Knowledge and utilization of QMF and Platinum for DB2 table modifications and queries.

● Performed numerous batch schedule changes and implementation of new schedules utilizing ESP and ESPX scheduler packages on the mainframe. Also mixed both ESP (COBOL and other Mainframe programs) and ESPX (Oracle programs) within one schedule to optimize processing time.

● Worked extensively with Endevor and also functioned as Team Endevor Administrator. KEMPER INSURANCE (Property & Casualty), Long Grove, IL. 1989 - 2002

Applications Analyst / Technical Lead Analyst – Cont.

● Implemented training course for new recruits - speeding profitability.

● Achieved significant cost and performance gains by analyzing and implementing

● Performed enhancements of Oracle database table storage allocations.

● Learned and utilized various Oracle products with emphasis on PL/SQL programming.

● Utilized Oracle Browser and Oracle Discoverer to prepare customer add hoc queries. Also performed Oracle Discoverer Administrative functions.

● Analyzed/Created/Maintained Oracle PL/SQL programs for Sales Reporting System. Utilizing understanding of triggers and stored procedures.

● Analyzed/Created/Maintained support data within Oracle and DB2 tables. EDUCATION

College of Lake County, Grayslake, IL

Computer Science

Oracle University, Chicago, IL

Professional Development Oracle PL/SQL V8.0

Member of the Project Management Institute (PMI)

TECHNICAL SKILLS

Software:

Oracle RDMS Oracle PL/SQL

Oracle Browser Oracle Discoverer (Administrative and User Editions) Easytrieve Plus Cobol/DB2

MVS/TSO/ISPF & File Aid MVS/JCL

Endevor and Endevor Administration Panvalet

Huron/Objectstar (Table-based

Programming Language)

Hyperion Essbase (Data Cubes)

NIKU Time Management Mainframe IBM Utilities

Microsoft Outlook Lotus SmartSuite (Notes, AmiPro, 1-2-3,Freelance Graphics)

Microsoft Project Project Workbench

Microsoft Powerpoint Microsoft Internet Explorer

Word ESP/ESPX Scheduler Packages

Excel QMF and Platinum

Microsoft Visio

Microsoft Sharepoint

Operating Systems: MS-DOS, UNIX, Windows 95/98/NT4/2000/XP Page 1

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