Customer Service Makeup Artist
Resume:
Latoria Rhome
Global Lending Services
Greenville, SC 29607
**************@*****.***
Enthusiastic, team-oriented, with long time experience with customer service, collections,skip tracing and a retail store manager seeking a rewarding opportunity in the customer service and Collection industry. Always putting customers first Aspiring to lead and grow a successful retail and merchandising operation where my 11 years of leadership skills, general operations, and team building expertise can be applied. Interested in rest
Authorized to work in the US for any employer
Work Experience
Repossession Collection Debt Specialist
Global Lending Services - Greenville, SC
April 2017 to Present
• Lead the general operations and management of an establishment that is at a half a million dollar a year and very high in sales per week
• Fulfill personnel duties such as recruitment, dismissal and develop staff as necessary to efficiently and effectively operate the business,
• Provide a team-oriented and engaging work environment with low employee turnover 1.3%)
• Recovered a low performing location with a turnaround that is now a high volume top revenue generator within the region.
• Consistently exceeds sales targets while maintaining costs, quality and productivity in a positive work environment.
• Exhibit and instill in others high quality customer service that yields repeat customers.
• Ensure business meets and maintains compliances and regulations. Retail Store Manager
Lil Cricket - Greenville, SC
August 2009 to March 2017
• Managed all the operations of the store including personnel duties, operations planning, inventory management budget and PNL analysis, marketing/sales generation.
• Ensured business meets and maintains compliances and regulations.
• Assisted other GM's with their responsibilities to grow the businesses in their stores.
• Trained employees on job responsibilities, provide performance feedback and development.
• Maintained a positive, engaging and team-oriented work environment. I also worked at Ryan's Steak House I was a Lead Cashier and Hostess My Responsibilities and Duties were to first take care of the customer making sure orders are accurate and customers were satisfied with urgency and excellence I worked from August 2000 to April 2004 Makeup Artist
MAC Cosmetics - Greenville, SC
May 2004 to July 2009
Full Customer Service Make up Artist Responsibility and Duties Answering the Phone, Setting Appointments,Doing Full Make up applications For Weddings Bridal Showers, Hair Shows, Etc. Selling products, Upselling Products Having Make up Launches Always giving Excellent Customer Service Making Customer Top Priority
Education
High school diploma
Upstate College of Cosmetology - Easley, SC
1997
Easley High School - Easley, SC
1995
Skills
• Motivation,Training,& Development (10+ years)
• Leadersship Business Management (10+ years)
• Coaching, Mentoring (10+ years)
• Training
• inventory (10+ years)
• Scheduling (10+ years)
• Operations (10+ years)
• Payroll (10+ years)
• Inventory Management
• Team Building (10+ years)
• retail sales (8 years)
• Restaurant Management (10+ years)
• Profit & Loss (10+ years)
• Bank Reconciliation
• Account Reconciliation
• Balance Sheet Reconciliation
• Retail Management
• Merchandising
• Management (5 years)
• Phone etiquette (10+ years)
• Forecasting
• Forecasting (8 years)
• Makeup Application
• Upselling
• Financial Report Writing
Certifications and Licenses
Business Management Im enrolled at Greenville Technical Colledge Im taking courses
Present
Serv Safe Certified
March 2018 to March 2022
Additional Information
Budget/PNL Administration
Inventory Management
Staff Development/ Training
Account Reconciliation
Marketing / Promotions
Meeting Sales Goals
Operations Planning
Hiring/Scheduling
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