Call Centre Data Entry

MANOSIJ MUKHERJEE - CURRICULUM VITAÉ

P-***,Dr. A.K.Paul Road,Behala, Kolkata - 700034, India

Telephone: +917*********

E-mail: *********@*****.***

CAREER OBJECTIVES

• To assume a challenging leadership position in a dynamic global business enterprise, that strives for excellence.

• To be an illustrious performer with the objective to enhance value for the organization by identifying and capitalizing on strategic opportunities.

EDUCATIONAL CREDENTIALS

• Bachelors in Commerce – 3 Yr B.Com (Honours) from St. Xavier’s College, Kolkata (1993)

• GNIIT from NIIT, Kolkata (1999) and OECP from SQL Star International Ltd, Kolkata ( 2001)

PROFESSIONAL EXPERIENCE VIS A VIS ACHIEVEMENTS

• 14 years experience in B2C portal for various organisation including govt. Department, Lead identification, generation and conversion into Key Accounts. Meeting clients, finalizing Terms and Conditions, Agreements, Creating and developing a defined client base in the targeted business lines, Exploring and monitoring market trends to identify profitable business opportunities and developing new clients. Analyzing our current approach and competitor practices to decide the strategy for future business growth, Application development of crowd funding system, Oracle apps implementation, customization and maintenance, Conceptualization of various applications for govt. department and organization

• 15 years experience in functional areas of Accounts, Financial Services, Finance, MIS, Audit, and Compliance, Corporate Finance, Cost Reduction in Overheads co-ordinating with Government Depts. –Income Tax and others, conceptualization and implementation of innovative financial planning, internal-audit, business processes and compliances. Dealing with Banks & Auditors; Internal Control and Processes

• Team builder by inculcation of team spirit and motivation at every level

• Result oriented, always maintained focus on business goals

September 1994 – August 2011: Executive ( Finance & Accounts) The Calcutta Stock Exchange Ltd.

A reliable financial services intermediary and regulator of the Capital market offering efficient stock Trading terminal of CSE and BSE under Section 13A of the SCRA, and also considering to offer NSE Trading along with mutual funds, Depository and insurance services as a trusted financial advisor and wealth management service provider.

Assignments:

Responsibility of Accounts, Finance, Audit, and. Laying down Internal Checks & Internal Audit System for concurrent inspection of the regulatory authority.

MIS and Verification and control of Documents and Records.

Deployment of surplus funds and management of portfolio.

Responsible for setting up and providing Audit trail for the Operations of the company with Optimum use of IT. Actively participated in designing process flow for all operations as a functional/domain interface for the Back-office software. Major role in development and implementation in back office system of the exchange namely C-BOS.

All Compliances-Operational & Legal on behalf of the Organization-Mainly pertaining to INCOME TAX, SEBI, PF etc. Instrumental in Achieving ZERO Default Status of the Organization. This is considered to be excellent by industry standards.

Liaison with Taxation, Legal, Management Consultants and Auditors, providing them inputs for their opinion in various business and commercial matters of the organization.

Work with the team to develop and implement new and existing business strategies and Administration.

Back-Office Management - Monitoring & Control.

February 2012 – October 2014 : Manager ( Business Development) Albatross Software Services Pvt. Ltd.

Assignments:

Responsibility of Project Supervision for Online job application, processing and result generation for various govt. recruitment bodies, Crowd funding application for a US-based organization, Call centre services (with call management system) for Food and Supply Dept., Govt. of West Bengal .

Oracle E-suite ERP implementation (Fixed Asset Assets Management & MIS report generation), Building Financial reports and Custom Application by pulling data from SAP/Oracle Apps .

Deployment and management of manpower resources in Kolkata Urban Services for Poor ( KUSP) – a joint venture of World Bank, Govt. of India and Govt. of West Bengal.

Conceptualization of projects for various govt. departments and organization i.e. Disaster Management system integrated with Community Radio system

Responsible for client interaction, understanding of the projects, briefing status report of the project.

October 2014 – October 2015 : Sr.Manager ( Sales & Marketing) Infosof Technologies

Assignments:

New Client Acquisitions- Responsible for Business Development .

Lead identification, generation and conversion into Key Accounts. Meeting clients, finalizing Terms and Conditions, Agreements.

Creating and developing a defined client base in the targeted business lines.

Exploring and monitoring market trends to identify profitable business opportunities and developing new clients. Analyzing our current approach and competitor practices to decide the strategy for future business growth.

Client relationship & effective account management to upscale productivity.

Client interaction in terms of requirement analysis, support & Management.

Interaction with top management Professionals of the clients organization to ensure healthy business relations.

Responsible to effectively manage client escalations, lead speedy service recovery and gain greater customer confidence, win back lost clients.

Developing, supporting and motivating a team of recruitment professionals.

October 2015 – July 2017: Manager ( Admn., Accounts & Project) Shyama’s Prevention & Cure Co.

Administrative Assignments:

Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.

Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.

Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.

Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.

Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.

Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.

Contributes to team effort by accomplishing related results as needed.

Accounts Assignments

Maintains daily accounts, keeping books etc.

Preparation of voucher and payments of the same

Preparation of accounts and Budget for the organisation

Fund management of the organisation

Liaison with Banks

Stock maintenance and valuation

Project Assignments

Develop and implement project work plans and review as appropriate to meet changing needs and requirements.

Identify construction issues to be resolved through site surveys for potential locations.

Conduct onsite visits and coordinate with construction crew and operations personnel continuously.

Evaluate project and recommend report to identify issues and opportunities to improve performance going forward.

Participate actively as projects team member to improve department efficiency, reduce costs and assist in improvement of product through customer experiences.

August 2017 – till date : Manager ( Project Co-Ordination) Albatross Software Services Pvt. Ltd.

Assignments:

Preparing concept document of the projects and finilsation of scope of work interacting with the client

Preparation of project flow and helping development team to understand the project

Day to Day monitoring of the project progress and time to time updating the client and taking feedback by giving demo

Giving final demonstration of the project and implementing the project

Providing support to the client after implantation

Deployment and management of manpower resources in Call Centres in Govt. Departments

Looking after the preparation billing of the projects and follow up & realisation of the payment

Helping management in policy making and project planning

MISCELLANEOUS

Indian citizen, married, residing in Kolkata. Fluent in English, Hindi and Bengali

Proficient in computers and experienced in MIS, excellent written and oral communication skills.

Interest in music and reading

Date of Birth: 17th September, 1972

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