Customer Service Data Entry

BARFIELD, SHARRA A

** ******** **. ******, ** ***63 678-***-**** adqkdq@r.postjobfree.com

OBJECTIVE

My goal to is to obtain a position within a company that has great moral and allows for growth within and also enables me to refine and enhance the skillset that I obtain in order to advance my career goals in the future.

SKILLS & ABILITIES

MS Office Proficient Detail Oriented Multi Phone Lines/ Dialer

Typing 45-50 Wpm Customer Service

Accounting Telemarketing

Collections Help Desk

Data Entry Ability to perform multiple task

EXPERIENCE

08/2016-02/2017

Lead Operator, InterCall

·Responsibilities included setting up conference calls for clients, placing the correct callers to the specified conference call in a timely manner while also recording requested information from the callers prior to placement. Clerical duties applied

04/2017-08/2017

Cashier, Ace Check Cash

·Assisting customer with bill pay options, cashing payroll checks and various other money services. Customer service was key in this position, ability to be detailed oriented, and accounting for register count and accurate disbursement of funds.

08/2017-04/2018

Collections Agent, Capital One

Call center collections of payments on credit card accounts, assist the customers on issues that are encountered regarding their accounts. Inbound and Outbound calls using dialer system. At times setting up payments arrangements on delinquent accounts.

08/2019- 02/2020

Cashier, Walmart

Seasonal cashier Position, Customer service, data entry, close attention to detail and ability to keep station clean and ensuring a safe and enjoyable shopping experience.

09/2019- 12/2019

Packer, DHL Shipping

Pulling orders and packing them for shipping. Keeping the line and assigned section clear of debris. Working as a team to complete orders in a timely fashion.

02/2020- 04/2021

Technical Advisor, KellyConnect

Troubleshooting issues customers experience with their devices, guiding them through various steps to provide a resolution. Asking probing questions to get the underline problem and researching to locate the correct information to forward to customers. Customer Service skills were important as well as good listening skills.

EDUCATION

09/2014-06/2016

Human Services, Fort Stewart, Columbia College

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