Ashley Gonzalez

Bethlehem, PA *****

adqkd9@r.postjobfree.com

+1-484-***-****

I have strong communication skills and leadership qualities. My skills vary in different areas, and I pride myself on a great work ethic. I am great with problem solving and multitasking. I'm always looking for a new challenge and skill to learn. I am punctual,respectful and outgoing. I am dedicated to those working around me and always put the team goal above my own. This I feel is a quality that thrives in every work environment.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Manufacturing Associate

Crayola - Bethlehem, PA

October 2021 to Present

• Assembly packer, machine operator, material handler at Crayola’s paint and compound manufacturing facility

• We rotate positions daily

• Follow all safety guidelines

• Meet all production goals

Machine Operator

Freshpet - Bethlehem, PA

September 2021 to October 2021

1. Operate all Machinery on a 30 minute rotation schedule 2. 12hrs a day overnight shift

3. Follow all food safety guidelines to ensure quality products

• Worked on assembly line for month

• Safely monitored equipment

• Trained in GMPs

• Safely maintained activity logs

• Maintained plant safety by following PPE rules and regulations

• Effectively collaborated with team leads

Legal Receptionist

Margle Law Offices, PC - Bethlehem, PA

February 2020 to March 2020

• Process incoming and out going mail as well as daily summaries for all mail Including court and other legal documentation

• All regular receptionist duties including answering phone, scheduling appointments, scan fax copy etc

• Organize and file client records which includes court and legal documentation

• Communicate via email with both lawyers in office and outside office legal council, courts, clients

• Ordering supplies

• Take payments from clients

• High volume fast paced office environment

Call Center Agent Escalations

Coworx Staffing - Bethlehem, PA

August 2017 to September 2019

Inbound Business National Solutions Customer Service & Escalations Representative for Major Tele Communications Company

Promoted to PRT Escalations October 2018

Take all escalated customer calls

Quality Control Inspector- shipper

Stitch Fix - Bethlehem, PA

December 2016 to August 2017

Inspect each item for perfection before carefully folding and packaging each item neatly to deliver to shippers

Warehouse Associate -Shipper

zulily - Bethlehem, PA

August 2016 to December 2016

I have mastered all the entry level warehouse tasks In both inbound and outbound including pick/pack/ stow/receive/ship/dock

Amazon Fulfillment Associate

Amazon.com - Breinigsville, PA

April 2016 to August 2016

I have my order picker pit truck license. I am currently trained to pick and stow, as well as pack and docks, Proffessional Cleaner

Handy Help LLC - New York, NY

September 2015 to April 2016

Private home and commercial office building cleaner, we use eco friendly products Seasonal Clerical Worker

City of New York Parks & Recreations - Brooklyn, NY September 2014 to February 2015

Answer and route incoming calls to appropriate department

• Compile, sort, and prepare incoming and outgoing mail

• Assist clients with the application process and various paperwork

• Schedule appointments for clients

• File and fax important office documents

• Maintain an alpha-numeric filing system

• Performed inventory control of office supplies

Office Support

MedCM - Brooklyn, NY

May 2004 to December 2008

Answered telephones with heavy call volume

• Sorted and delivered mail

• Handled orders from customers over the phone

• Placed and received orders

• Faxed and photocopied office documents

• Assisted in the delivery of packages

Office Assistant

Virtual Enterprises Inc - New York, NY

October 2006 to June 2007

Greeted walk-in clients, answered inquires, and scheduled appointments for clients

• Answered telephones, recorded messages, and directed calls to the appropriate office personnel

• Organized all incoming and outgoing mail and distributed internal memos and notices

• Created pie charts and data spreadsheets in MS Excel to display business expense break-down

• Organized trade shows and promoted educational and financial programs to other high schools Education

Diploma

Jacqueline Kennedy Onassis High School for International Careers - New York, NY 2007

High school or equivalent in Medical Assisting / Nursing Monroe College - New Rochelle, NY

Skills

• Excel

• Office Experience

• Microsoft Word

• Microsoft Powerpoint

• Call Center

• Customer Service

• CSR

• Clerical Experience

• Microsoft Office

• Computer Literacy

• Quality Inspection

• Phone Etiquette

• Quality Control

• Telecommunication

• Front Desk

• Microsoft Outlook

• Typing

• Quality Assurance

• English

• Communication Skills

• Word Processing

• Manufacturing

• Basic math

• IVR

• Help desk

Assessments

Office Assistant — Highly Proficient

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Call Center Customer Service — Expert

October 2019

Applying customer service skills in a call center setting. Full results: Expert

Receptionist — Expert

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity Full results: Expert

Dental Receptionist Skills — Highly Proficient

July 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity Full results: Expert

Front Desk Agent (Hotel) — Highly Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Focus & Orientation — Expert

February 2020

Responding to customer situations with sensitivity Full results: Expert

Receptionist — Expert

February 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert

Front Desk Agent (Hotel) — Highly Proficient

December 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Attention to Detail — Highly Proficient

October 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Customer Service — Highly Proficient

December 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient December 2020

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Scheduling — Highly Proficient

December 2020

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Filing & organization — Highly Proficient

December 2020

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Customer focus & orientation — Expert

July 2021

Responding to customer situations with sensitivity Full results: Expert

Customer focus & orientation — Expert

July 2021

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

• Proficient in internet research and Microsoft Office Applications

• Strong communication and interpersonal skills

• Type 45 WPM

Contact this candidate