Clerical/ manufacturing/ customer service / warehouse
Resume:
Ashley Gonzalez
Bethlehem, PA *****
**************@*****.***
I have strong communication skills and leadership qualities. My skills vary in different areas, and I pride myself on a great work ethic. I am great with problem solving and multitasking. I'm always looking for a new challenge and skill to learn. I am punctual,respectful and outgoing. I am dedicated to those working around me and always put the team goal above my own. This I feel is a quality that thrives in every work environment.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manufacturing Associate
Crayola - Bethlehem, PA
October 2021 to Present
• Assembly packer, machine operator, material handler at Crayola’s paint and compound manufacturing facility
• We rotate positions daily
• Follow all safety guidelines
• Meet all production goals
Machine Operator
Freshpet - Bethlehem, PA
September 2021 to October 2021
1. Operate all Machinery on a 30 minute rotation schedule 2. 12hrs a day overnight shift
3. Follow all food safety guidelines to ensure quality products
• Worked on assembly line for month
• Safely monitored equipment
• Trained in GMPs
• Safely maintained activity logs
• Maintained plant safety by following PPE rules and regulations
• Effectively collaborated with team leads
Legal Receptionist
Margle Law Offices, PC - Bethlehem, PA
February 2020 to March 2020
• Process incoming and out going mail as well as daily summaries for all mail Including court and other legal documentation
• All regular receptionist duties including answering phone, scheduling appointments, scan fax copy etc
• Organize and file client records which includes court and legal documentation
• Communicate via email with both lawyers in office and outside office legal council, courts, clients
• Ordering supplies
• Take payments from clients
• High volume fast paced office environment
Call Center Agent Escalations
Coworx Staffing - Bethlehem, PA
August 2017 to September 2019
Inbound Business National Solutions Customer Service & Escalations Representative for Major Tele Communications Company
Promoted to PRT Escalations October 2018
Take all escalated customer calls
Quality Control Inspector- shipper
Stitch Fix - Bethlehem, PA
December 2016 to August 2017
Inspect each item for perfection before carefully folding and packaging each item neatly to deliver to shippers
Warehouse Associate -Shipper
zulily - Bethlehem, PA
August 2016 to December 2016
I have mastered all the entry level warehouse tasks In both inbound and outbound including pick/pack/ stow/receive/ship/dock
Amazon Fulfillment Associate
Amazon.com - Breinigsville, PA
April 2016 to August 2016
I have my order picker pit truck license. I am currently trained to pick and stow, as well as pack and docks, Proffessional Cleaner
Handy Help LLC - New York, NY
September 2015 to April 2016
Private home and commercial office building cleaner, we use eco friendly products Seasonal Clerical Worker
City of New York Parks & Recreations - Brooklyn, NY September 2014 to February 2015
Answer and route incoming calls to appropriate department
• Compile, sort, and prepare incoming and outgoing mail
• Assist clients with the application process and various paperwork
• Schedule appointments for clients
• File and fax important office documents
• Maintain an alpha-numeric filing system
• Performed inventory control of office supplies
Office Support
MedCM - Brooklyn, NY
May 2004 to December 2008
Answered telephones with heavy call volume
• Sorted and delivered mail
• Handled orders from customers over the phone
• Placed and received orders
• Faxed and photocopied office documents
• Assisted in the delivery of packages
Office Assistant
Virtual Enterprises Inc - New York, NY
October 2006 to June 2007
Greeted walk-in clients, answered inquires, and scheduled appointments for clients
• Answered telephones, recorded messages, and directed calls to the appropriate office personnel
• Organized all incoming and outgoing mail and distributed internal memos and notices
• Created pie charts and data spreadsheets in MS Excel to display business expense break-down
• Organized trade shows and promoted educational and financial programs to other high schools Education
Diploma
Jacqueline Kennedy Onassis High School for International Careers - New York, NY 2007
High school or equivalent in Medical Assisting / Nursing Monroe College - New Rochelle, NY
Skills
• Excel
• Office Experience
• Microsoft Word
• Microsoft Powerpoint
• Call Center
• Customer Service
• CSR
• Clerical Experience
• Microsoft Office
• Computer Literacy
• Quality Inspection
• Phone Etiquette
• Quality Control
• Telecommunication
• Front Desk
• Microsoft Outlook
• Typing
• Quality Assurance
• English
• Communication Skills
• Word Processing
• Manufacturing
• Basic math
• IVR
• Help desk
Assessments
Office Assistant — Highly Proficient
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Call Center Customer Service — Expert
October 2019
Applying customer service skills in a call center setting. Full results: Expert
Receptionist — Expert
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Customer Focus & Orientation — Expert
February 2020
Responding to customer situations with sensitivity Full results: Expert
Dental Receptionist Skills — Highly Proficient
July 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Customer Focus & Orientation — Expert
February 2020
Responding to customer situations with sensitivity Full results: Expert
Front Desk Agent (Hotel) — Highly Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer Focus & Orientation — Expert
February 2020
Responding to customer situations with sensitivity Full results: Expert
Receptionist — Expert
February 2020
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Expert
Front Desk Agent (Hotel) — Highly Proficient
December 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Attention to Detail — Highly Proficient
October 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer Service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient December 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Scheduling — Highly Proficient
December 2020
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Filing & organization — Highly Proficient
December 2020
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Customer focus & orientation — Expert
July 2021
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills:
• Proficient in internet research and Microsoft Office Applications
• Strong communication and interpersonal skills
• Type 45 WPM
Contact this candidate