Customer Service Production Supervisor
Resume:
Tod Huey
Tampa, Fl. *****
***.******@*****.***
Greetings,
Hello, my name is Tod Huey,
I am grateful for this opportunity to apply and have two questions:
Q: What specific qualities and skills are you looking for in your job candidate?
Q: What is the single largest problem facing your staff, and would I be in a position to help solve this problem?
I am a HIGH-ENERGY, Creative personality, with a story-teller's mentality and a psychologist’s intelligence. I assess, analyze and evaluate every challenge and project. I possess Critical Thinking skills and am trained in Conflict Resolution.
I possess advertising/marketing skills(Creative, Copywriter) that will resonate with your offered position, contributing to the overall scope of the assigned project.
I am a forward-thinking visionary, who practices the lost art of Creative Visualization.
An ardent problem-solver. I focus on solving the ROOT CAUSE, not the symptom of the problem. I see every project through to its end, no matter how mundane.
I am definitely a team player who also can work independently and/or remotely, with little or no supervision.
I enjoy brainstorming sessions with my team; meeting and achieving goals: immediate, short- and long-term.
I enjoy meeting new people and am always open to learning new things. I don’t know it all, but am always open to bettering myself.
Thank you for your consideration.
Sincerely, Tod
TOD HUEY
Tampa, FL mobile: 863-***-**** email: ***.******@*****.***
customer service • conflict resolution • sales • invoicing and billing • Quality Control
CAREER SUMMARY
»Highly energetic client services agent with over 8 years of in person experience
»Mission-driven invoice and billing agent recognized for over 8 years of exemplary results.
»Detailed oriented quality control tech who excels at ensuring all quality levels are met consistently.
»Strong Communication skills exhibited while working as a shopkeeper in a targeted clientele shop.
»Experienced Logistics Officer responsible for shipping and receiving
»Natural Creative Intelligence with proven success in specialized writing and Journalism at Florida International University.
»Outcome driven production supervisor responsible for department staff of 20.
SUMMARY OF SKILLS
Extraordinary Customer Service Skills • Conflict Resolution • Exemplary Leadership Skills • Natural Creative Intelligence • Detail Oriented • Artistic • Goal Driven • Calm Under Pressure • Team Player • Tenacious • Cross-Functional Communication
PROFESSIONAL EXPERIENCE
Pride Enterprises Avon Park, FL
Customer Service, Invoicing & Billing, Quality Control Tech and Logistics - 1992-1995, 1998-2002 & 2019-2020
Worked Contract jobs with Pride Enterprises developing multiple skill sets. Used these skill sets to increase productivity and morale, as well as, lower conflict while increasing efficiency.
Customer Service
Maintained professional and engaging customer service skills while working with customers
Demonstrated customer problem solving skills to help solidify a more positive experience with less risk.
Employed active listening skills to achieve the best problem resolution and solution for the customer with highest satisfaction.
Resolved solutions through using a creative open- minded approach, negotiation, and high energy.
Provided counsel to others on conflict resolution.
Achieved strong results working with teams to solve issues, and drive positive results
Risk Management
Ensured detailed oriented attention to work processes to eliminate errors therefore increasing efficiencies and reducing risks
Pivotal in records accuracy
Mitigated financial/reputational risk factors by ensuring that all standard work instructions were followed.
Identified inconsistencies in quality control.
Planned and organized shipment and stayed abreast of inventory to prevent risk of loss.
Employees Benefit Trust Fund Crawfordville, FL
Customer Service, Sales, and Inventory and Quality Control – 2016-2018
Contract Job that allows skills set to be used to exceed expectations in a detail-oriented customer service and risk management environment.
Customer Service
Demonstrated strong attentiveness to the customers need in order to create a positive experience
Maintained strong interpersonal skills
Exhibited excellent customer service and persuasion skills through problem solving, building rapport and strong communication skills.
Employed active listening skills to achieve an efficient and highly satisfying experience for the customers.
Risk Management
Consistent in following work processes and therefore mitigating financial/ reputational risk, eliminating errors, and increasing efficiencies.
Pivotal in records accuracy to ensure all transactions are balanced
Extraordinary record of inventory handling and quality control to prevent risk of loss.
Strong sense of integrity by taking responsibility for mistakes & teaching others to prevent future errors.
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EARLY CAREER
Banquet Chef
EDUCATION
High School Diploma, Winter Haven High School
Florida International University, December 2021 - Writing Movie Reviews – Graduated in the Top of the Class
Fall Semester 2021 – Broadcast Journalism – Exchange4Change program
Tod Huey
Tampa, Fl. 33605
***.******@*****.***
Greetings,
Hello, my name is Tod Huey,
I am grateful for this opportunity to apply and have two questions:
Q: What specific qualities and skills are you looking for in your job candidate?
Q: What is the single largest problem facing your staff, and would I be in a position to help solve this problem?
I am a HIGH-ENERGY, Creative personality, with a story-teller's mentality and a psychologist’s intelligence. I assess, analyze and evaluate every challenge and project. I possess Critical Thinking skills and am trained in Conflict Resolution.
I possess advertising/marketing skills(Creative, Copywriter) that will resonate with your offered position, contributing to the overall scope of the assigned project.
I am a forward-thinking visionary, who practices the lost art of Creative Visualization.
An ardent problem-solver. I focus on solving the ROOT CAUSE, not the symptom of the problem. I see every project through to its end, no matter how mundane.
I am definitely a team player who also can work independently and/or remotely, with little or no supervision.
I enjoy brainstorming sessions with my team; meeting and achieving goals: immediate, short- and long-term.
I enjoy meeting new people and am always open to learning new things. I don’t know it all, but am always open to bettering myself.
Thank you for your consideration.
Sincerely, Tod
Contact this candidate