Office Assistant Warranty Administrator

Bambi Oestmann

402-***-**** *********@*****.*** 2331 West Millstone Road, Lincoln, Nebraska

Summary

I have over 20 years experience in Customer Service I have knowledge of the automotive industry on the front end. I have completed and submitted factory and aftermarket claims and know the do's and dont's on warranty Experience

Kia of Lincoln Lincoln, NE

Receptionist/Office Assistant 10/2018 - 01/2021

Cashier for customers having service repairs or purchasing parts. Answer multi line phone. Submitted claims to Kia for payment. Scanned repair orders, parts tickets, and history into scanning system. Shopko Lincoln, NE

CSS (Customer Service Specialist) 06/2013 - 08/2018 Open or close front end. Balance daily monies with company reports. Supervise cashiers. Work with customers to agree on a mutual resolution to concern. Close collect and balance drawers at end of day. Complete lottery logs Werner Enterprises Omaha, NE

Claims Analyst 11/2011 - 03/2013

Vehicle or property damage claims. Receive claim by phone, email, or fax from driver. Work with driver, law enforcement, 3rd party to file claim of property damage or bodily injury claim. Freight overage or shortage claims. Contact shipper/receiver to get disposition of cargo refused on delivery. Set up trans load and repower of trailers involved in accidents.

Take inital claim from employee with on job injuries. Find Urgent Care or hospital in the area. Complete and fax authorization to center for treatment.

IGA FOOD STORE Lincoln, NE

Bookkeeper/Front End Manager 05/2009 - 08/2011

Open the store complete all necessary reports. Count and balance all drawers from previous day. Make payments of onsite deliveries. Complete deposits.

supervise cashiers. Manage service desk Help customers. Help upset customers and rectify situation. National Warranty Lincoln, NE

Claims adjuster 01/2000 - 04/2009

99-05. Claims Adjuster Worked with dealers and repair shops Determining coverage of repair under service contracts. Determine type of failure of part. Wear and tear, preexisting, or part failure. Determine labor time on repair per labor time guide. verify no overlapping times Or excessive mark up on parts. 06-09. Help with the closing of company. Review submitted claims and pay under court mandated after bankruptcy. Anderson Ford Lincoln Lincoln, NE

Warranty Administrator 10/1993 - 12/1999

Factory warranty adminstrator

Service Advisor

Service Manager Assistant

Skills

Customer service, Call center, Customer care, Accounting Education

Lincoln School of Commerce Lincoln, NE

Accounting

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