Customer Service Data Entry
Resume:
Kerry-Ann Richards
West Palm, FL 33413
***********@*****.***
EDUCATION:
Excelsior School of Business 06/2004 - 03/2007
Kingston, Jamaica
South University 01/2020 - Present
Studies
● Principle of Business
● Office Procedures
● Principle of Accounting
Associate Degree in Physical Therapy Assistant
PROFESSIONAL EXPERIENCE:
Customer Relations
EZ Chip Repair
West Palm Beach, FL
04/2012 - 07/2016
• Facilitated negotiation between management and customers to solve disputes.
• Provided effective service by listening to customers and meeting their needs efficiently.
• Utilized effective persuasive skills in retail sales to persuade customers to purchase certain products.
• Proven ability to work with diverse groups of staff and management.
• Responsible for all customer inquiries.
• Troubleshoot equipment and system problems.
• Exercised retention efforts.
• Capable of working responsibly
Customer Service Associate/Cashier
WALGREENs
Royal Palm Beach, FL
12/2016 - 12/2017
. Deal directly with customers either by telephone, electronically or face to face
. Respond promptly to customer inquiries
. Handle and resolve customer complaints
. Provide pricing and delivery information
. Set up new customer accounts
. Greet Customers and meet their needs
. Money handling
Activities Assistant/Supervisor
Morselife Health Center
West Palm Beach, FL
06/2017 – present
. Monitoring staff productivity and develop initiatives toward enhanced job performance
. Organize and implement activities for the residents
. Provide entertainment
. Provide staff with technical guidance and assistance
. Hiring and training new employees
. Reporting to the Senior manager as required
. Establishing business knowledge and awareness of shared company goals
. Complete Activity Assessments and appropriate documentation of the activity program to meet state and federal guidelines
. Function in the absence of the Activity Director
. Assist with other duties as assigned by Activity Director or Health Center Director
. Prepare and independently lead discussion, crafts, social groups, and active group games
. Assist the Activity Director in completing, planning, and organizing activities for independent residents and nursing home residents
. Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served within the units
. Update family members on their loved one’s activity of interest
Additional Information:
• Exceptional presentation, negotiation, time management and problem-solving abilities
• Organized professional with exceptional follow- through abilities and detailed oriented
• Effective communication and motivational skills; interacts effectively with peers, clients, and vendors
• Pays attention to details, can meet goals, and performs under pressure
• Basic speculation abilities and persuaded person that applies appropriate judgment, that is experienced and independent
• Customer service skills
Membership:
● Christ Fellowship Church 03/2008 - current
Computer Skills:
● Microsoft Office (word, PowerPoint, Excel, data entry)
Contact this candidate