Office Assistant Front Desk

Litisha R. Travers

***** * ******** ****** **** Lexington Park, MD 20653 e-mail: ***********@*******.*** ph:301-***-****

Strengths: Microsoft Office Suite • PC • Facsimile • 10+ line Switchboard • Xerox • 10 key calculator Scanner Electronic Recordkeeping • Windows XP • Data Entry

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Decisive and motivating team player who incorporates ideas from others to enhance communication and productivity.

ACADEMIC ACCOMPLISHMENTS AND TRAINING

OSHA, HIPPA, EHR, and EPA 2019 - 2021

Graduate, Great Mills High School Great Mills, MD May 1994

PROFESSIONAL EXPERIENCE

NP Family Practice Lexington Park, MD 20653

Office Manager January 2021- December 2021

All duties under Clinical Office Assistant

Coordinate the day-to-day operations of the practice

Oversee front desk and clinical staff

Develops, implements, and maintains office policies and procedures

Responsible for the office finances i.e. billing, collecting co-pays, paying office bills

Supervise patient scheduling, registration, financial counseling, medical records in EHR

Send, received, and process all patient record requests

Maintains and manages all filing and organizational systems for the practice

Ensures regulatory compliance with HIPAA, OSHA, and other federal, state, and local regulations.

Troubleshoot equipment issues

Coordinates logistics for internal and external meetings and conferences

Liaison between doctor, patients, public, and pharmacies

Assists in special projects

Assists in recruiting clinicians

NP Family Practice Lexington Park, MD 20653

Clinical Office Assistant August 2019 – January 2021

Schedule and track all appointments

Update patient information using EHR

Maintain office calendar and schedules

Maintains the Doctor’s schedule

Maintain/ order office equipment and supplies

Distribute, track, and monitor all testing kits

Oversee the efficient running of front desk/center functions

Liaison between other doctor’s offices and assisted living facilities

Track A/R and A/P

Process mailings of clinical information

Register clients, collect co-pays, and issue receipts

Classify, index, and oversee the maintenance of client records.

Community Activism November 2012-July 2019

Assessed public need for health and wellness

Evaluated current resources and services

Collected school supplies for Back-to-School drives

Procured volunteers and vendors for community events i.e., Juneteenth, Stop the Violence

Gathered demographic information to assess greatest areas of need

Coordinated Rhythm Club activities for middle school youth

Formulate valid courses of action to offer better access and better services to the public.

Attend and speak at hearings where healthcare and safety laws are under consideration.

Holiday Inn Conference Center Solomons, MD 20688

Sales and Marketing Coordinator June 2010- October 2012

Gather market trends, account analyses, sales data, and forecasts to present to the sales staff

Worked with the graphics department in order to prepare promotional materials and advertisements

Review expense, sales, and additional business data in order to efficiently analyze product line sales

Monitored departmental budget/ recommended cost effectiveness on promotional campaigns

Prepared monthly financial reports

Researched competitive products to determine sales strategies

Managed mailing lists for potential sales

Prepared large group contracts of fifty or more

Prepared commission twice a month

Assisted the Director of Sales, General Manager and Sales Representatives with administrative duties

Coordinated promotions for all special events i.e. Bridal Shows, Holidays, Conferences

Procured vendors for special events

Handled all incoming calls and messages-routed appropriately

Maintained cleanliness and sanitation of event space

Manpower Temporary Staffing

NavAir/ L-3 Communications Leonardtown, MD 20650

Administrative Assistant/Receptionist April 2010- June 2010

Greeted visitors

Verified ID and authority to enter building

Created visitor passes

Ordered and signed for supplies

Answered telephone, routed calls

Received and distributed mail incoming and outgoing mail

Maintained daily log sheet

Medical Leave of Absence April 2009-March 2010

Holiday Inn Select Solomon's Solomons, MD 20688

Sales Assistant May 2008-March 2009

Liaison between potential clients and sales staff

Prepared billing statement

Monitored e-mail

Maintained record of clients/ potential clients

Maintained record of sales per representative

Revised position papers

E-mailed and faxed documents related to sales

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