Relocation Specialist Customer Service

Jessie (Reginald) Radford

Email: *******@*******.***

Contact Phone: 916-***-****

Briefly:

A proven direct approach Program, Project, Asset and Facilities Management Professional with a positive, proven, with verifiable experience and a history of positive impact managing and directing sophisticated mixed-use properties, facility/mechanical/people systems, fiduciary responsibility, and management with a thorough knowledge of and the ability to effectively maintain professionalism including exceedingly high standards. Inclusively too are my specific dynamics to monitor/coordinate/collaborate with my team, guiding us on major rehab projects, ground-up construction, property/administrative/facility coordination including maintenance oversite activities and providing positive team leadership who comes equipped with superior customer service skills.

Professional Attributes

Provides Excellent Customer Service - Time Management – Budget Management – Staff Training/Development/Motivator/Mentor -Trustworthy, Dependable, and Responsible with the Integrity.

Naturalized US citizen authorized to work in the USA for any employer.

PROFESSIONAL EXPERIENCE

Facilities Supervisor- Hilton Grand Vacations-Las Vegas, NV Nov. 2021 to March 2022 Managed day to day staff activities including maintaining and making/oversite of building maintenance, dispatching guest service requests staff delegation/monitoring/follow-up, project review/follow-up, scheduling, workload progression, preventative maintenance activities, assisting engineering/mechanical/maintenance, providing staff training, record keeping and daily reporting, conflict resolution, time management, vendor contractor/3rd party management;

Building Engineer – Paragon Services-Phoenix, AZ May 2021 to November 2021 Planning, designing, monitoring, and inspecting systems, advising tenants, clients and architects on matters relating to building services, negotiating and developing project contracts and agreeing these with clients, making life-cycle decisions about existing systems equipment and the appropriate location of new equipment, designing systems with the aid of computer-aided design software, managing and forecasting spending and ensuring that work within budgets, designing site-specific equipment as required commissioning, organizing and assessing the work of contractors/vendors, overseeing and supervising the installation of building meeting manufacturers of building products to learn about the latest products

Assessing the life cycle of buildings and their component services to minimize resources consumed and the impact on the environment systems and specifying maintenance and operating procedures, monitoring building systems and processes, ensuring the design and maintenance of building systems meets legislative and health and safety requirements,

Owner - Handyman Services, LLC – Fremont, CA September 2016 to September 2019 – Competed due diligence processes competently performed basic repair/replace plumbing, carpentry, electrical, painting, glazer, concrete, landscaping, appliance repair/installation, safety systems upgrade, preventive maintenance, seasonal prep of home systems and property clean-ups. Strong electrical troubleshooting experience for residential properties and a HVACR technician.

Sr. Relocation Specialist - Overland, Pacific & Cutler, Inc. (************@***********.***) - Long Beach, CA - February 2016 to September 2016. Coordinated day-to-day relocation services for residential and commercial property, stakeholders, and owners. Monitored, scheduled, and coordinated vendor activities for 450-million-dollar portfolio/project, facility management, facilitated community informational meetings, relocation move-outs/move-backs coordination, board presentations, correspondence, and policy writing. Prepared and distributed vendor spreadsheet and list of expired vendors to property managers, maintenance staff and accounting department.

Logistics Coordinator - Driver/Trainer CRST International (CRST.com) - October 2011 to January 2016

• Trained new tractor trailer driver students on the activities to obtain a Commercial Driver Licenses (CDL) • Coordination of pick-up and deliveries of customer logistics for nationwide carrier • Conduct routine vehicle maintenance safety inspections • Maintained vehicle safety records • Provided excellent customer service.

Program Manager - Housing Consortium of the East Bay (HCEB.org) - Oakland, CA - April 2003 to September 2011 Coordinated all residential pre/ongoing/post construction activities, 85-million-dollar Special Needs Affordable housing portfolio • Completed or collaborated on design and project development • Site acquisition, project design, blue print review, community relations • Met all LEED requirements Completed due diligence to start/finish of construction, also completed maintenance repairs as needed outside of warranted items.

Property Supervisor/Facility Manager Mercy Housing (mercyhousing.com) - San Francisco, CA - March 2000 to March 2003 • Managed Admin & Maintenance Operations 9-Bay Area Mixed-use Commercial & Residential Properties, estimated at 600--million dollars • Training & supervision of administrative subordinates managed maintenance activities & staff, Maintained facilities/residential fire safety coordinator lists, emergency supplies, & disabled persons list. Audit for updates every six months. • Oversight of office space use including office and resident relocation/moves • Responsible for monitoring rent collections, eviction processing, policy implementation • Special Project Coordination & Vendor Management • Capital Improvement oversite & recommendations, budget analysis and prep • Responsible for maintaining OSHA safety requirements/staff training/emergency preparedness…

Property Supervisor/Program Manager - San Francisco Housing Authority (sfha.org)- San Francisco, CA - February 1997 to February 2000 • Managed administrative & staff supervision duties for 1100 affordable housing units • Rent collections, tenant move-in/outs • Over-site of special projects, Capitol improvement activities, recruitment, Union Rep • Relocation Coordination • Facilitated community meetings • File maintenance, auditing, staff supervision/training • HUD reporting i.e., REAC/FASS

Asset/Program Manager - Marin County Housing Authority (marinhousing.org)- San Rafael, CA - June 1990 to April 1997 Coordinate tenant move-ins and move-outs including mail service, move in packet, janitorial start date, keys, move in gift, etc.• Managed day-to-day admin & maintenance operations for 300+ Public/Voucher Housing units • Supervision/training of Admin & Maintenance personnel, recruitment, evaluation • Rent collections, file auditing, eviction processing, resident move-in/out Coordinated with corporate office to collect all certificates of insurance for new tenants & venders, updated insurance for existing & new client contracts and all certificates for tenant related service providers. Ensured compliance with new & existing contracts and leases residential & commercial.

EDUCATION

Graduate of Advanced Technical Institute – HVACR Universal Technician -March 2021 – Las Vegas NV

Portland State University - Major: Business Management, Minor: Psychology, Portland, OR., 1972-74

Life Experience

PROFESSIONAL SKILL SET

Fiscal management, preventive maintenance scheduling, staff management/training, inventory management/procurement, lease negotiations, project management/vendor-construction management, due diligence completion, reporting, stakeholder presentation, policy writing and implementation, lease enforcement...

CERTIFICATIONS/LICENSES

ATI Universal HVAC/R Technician May 2020 to 2021

Certified Occupancy Specialist (COS) May 2007 to Present - Trained to accurately complete eligibility practices for various affordable housing programs.

Certified Property Manager (CPM) March 2000 to Present - HUD testing for affordable housing Property Manager.

Certified Maintenance Manager (CMM) February 1998 to present - Certified on day-to-day facilities management including record keeping, site inspections, safety training, staff management.

AFFILIATIONS/ASSOCIATIONS

HUD, NAHRO, NAMAH, Red Cross, Goodwill, YMCA & various Youth Organizations

Advanced Technical Institute (ATI) – Las Vegas, Nevada

ADDITIONAL PROFESSIONAL ATTRIBUTES:

Flexible professional, analytical processor, critical thinker, analytical processor and problem solver who is focused, committed, goal oriented with a team first attitude; • Excellent time management skills with the proven ability to properly prioritize the importance of company goals/activities/ • Comfortable working in a fast-paced diverse environment-with excellent communication skills; • High level of professionalism, competence, integrity, discretion in handling confidential matters & information, change management, processing improvements, and able to effectively work independently and definitely as a full-time team member…

References gladly provided upon request.

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