Customer Service Consultant

CLAUDIA N BURSLEY

**** **** ****** *

Palmdale, CA 93550

Phone: 661-***-****

Email: *********@*****.***

Summary

I'm seeking employment where I can utilize and grow knowledge and help the Company that i'm hired at: I have 7 years knowledge in Warehouses, 4 years of Customer Service, and 8 years of Office Administration, and 2 years of housekeeping and elderly care. I'd also like to add that I am bilingual and very hard-working. Job Objective

I am seeking for an employment where I can utilize my skills and excel in my education in the office/business field. Experience

Receptionist

Home Buyers Information Center 510 W. Palmdale Blvd, Palmdale, CA I managed all receptionist duties answering multi line phones, creating appointments and meetings for broker, escrow coordinator, agents and clients. I was in charge of keeping money log for escrow clients, I filed personal mortgage files, faxed, created brochures and letters for broker and escrow officer. Foreclosure Clerk

Bank of America Countrywide Way, Lancaster, CA

I received 80 plus phone calls per day. My work was to help customers get a plan to save their homes, by creating modified loans, or by approving the customer to government program to lower the home payment, or by refinancing to lower interest rate and help the customer keep their home. I also consulted their daily expenses and giving the customer a new expense plans.

Customer Service Consultant

Countrywide Home Loans Countrywide Way, Lancaster, CA I was receiving over 80 calls per day, using various databases to help customers with their everyday questions or concerns due to their mortgages.

Assembly Associate

New Hampshire Ball Bearings Chatsworth, CA

I assembeled aircraft bearings. I also helped the supervisor in basic secretarial duties. Shipping and Receiving (Warehouse)

Anderson Barrows 3024 Anderson Barrows Street, Palmdale, CA I was in control of creating labels that had to be shipped out, using a computer. I also assisted the supervisor to keep inventory of products being shipped out using the employment database. Education

Completion Date Issuing Institution Location Degree Received Course of Study

10/2004 United Employment Institue Van Nuys, CA Vocational School Certificate Office Administration

LittleRock Highschool 1993-1997, Regional Occupational Program (Children Psychology) 1999- 2000, United Education Institute (Certificate Business Office Administrator) 2003-2004, Antelope Valley College (2 years) 1999-2000/2005-2006

Additional Comments

I am Bilingual in Spanish (speak and write,) 30+WPM, Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Microsoft Access. I also have experience in shipping and handling in warehouses, packing in lines. I also worked as a housekeeper and care for elderly for a couple years.

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