Customer Service Representative

Mohamad Karam

Mob: 009***********

Email: **********@*****.***

Date of Birth: 12 / 04 / 1967

Nationality: Syrian.

Driving License: UAE

OBJECTIVE

I am honored to apply for a job in your company. Looking forward to find a Challenging job in a reputable organization where I will gain knowledge, enhance my skills, experience and will be able to explore my potentials.

EDUCATION / SOFTWARE

University of Aleppo, Syria. / Bachelor of English literature and language.

EXPERIENCE

Customer service representative ETISALAT

Ajman - Prestige Section / 2002 - 2020

Led the training team of new joiners in the company branch in INDIA.

Dealing with customer complaints.

Identifying and assessing a customer’s needs to ensure they are satisfied.

Speaking with customers via email, live chat, on the phone.

Keeping detailed records of customer interactions and being in charge of customer account details.

Generating sales leads.

Following the company’s communication procedures and policies.

Utilizing technology to handle a high volume of calls.

Managing a team of inexperienced customer service representatives if in a senior role.

Managed a high-volume workload via email & customer telephone calls within a deadline-driven environment.

Helped company attain the highest customer service ratings (as determined by external editors).

Earned a high percentage marks in all categories including communication skills, listening skills, problem resolution and politeness.

Delivered timely, accurate and comprehensive support for clients while troubleshooting, tracking and investigating issues, orders and scheduling. Recognized for exceeding customer service goals.

Assisted customers over the phone involving troubleshooting mobile & fixed services

Sales Clerk ETISALAT

Abu Dhabi / 1996 – 2001

-Provides clients with new and effective telecommunications solutions related to the Internet, broadband connections, wide area and local area networking, wireless, long distance and business telephone systems.

-Develop new business for his company and at the same time maintain relationships with present clients.

SKILLS & ABILITIES

-Persuasive Speaking Skills. - Adaptability.

-Ability to Use Positive Language - Empathy.

-Clear Communication Skills. - Patience

-Taking Responsibility. - Attentiveness

-Time Management. - Effective Listening.

-Problem solving

-Phone skills.

-Willingness to Improve.

References will be provided upon your request

Contact this candidate