Customer Service Records Clerk

Michelle Thomas

**** ********** **

Cell: 228-***-****

Mobile Al 36693

*************@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

●10 years of experience providing administrative support.

●Administrative operations

●Filing/Editing patient charts

●Highly organized with superior attention to detail

●Microsoft Office, Excel, PowerPoint

●Spreadsheet creation, entry and formulation

●Warehouse

Core Accomplishments

Multitasking

●Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

●Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration

●Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Medical Records

●Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Scheduling

●Corresponded with patients through phone, email and in person to schedule appointments.

Customer Service

●Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

United States Postal Service, 6/2018-present

Mobile Al

Mail Processing Clerk-

Sort 70,000+ packages and letters daily to ensure on time delivery to customers.

Ensure packages are not damaged and perform correct procedure if an item is damaged to make sure customer gets the best customer service possible.

Green Canyon Outfitters, 5/2013-7/2015

Long Beach, MS

Customer Service Representative- Assisting customers through emails and phone calls with their orders. Daily data entry.

Warehouse- Ordered products, Packaged and shipped orders to multiple customers daily.

Tricare Marketing and Enrollments, 10/2010 - 05/2011

USAF – Biloxi, MS

Ensured patients were accurately enrolled in military health care system. Briefed military members on correct enrollment procedures/medical requirements.

Customer Service

Medical Records Clerk, 10/2007 - 10/2010

USAF – Spangdahlem, Germany

Maintained and copied 5,000+ Medical records, ensuring timely and complete filing of paperwork. Completed annual inventory of medical records. Managed templates and scheduled appointments. Ensured patients had follow up appointments as needed

Medical Records Clerk, 09/2004 - 10/2007

USAF – Alamogordo, NM

Maintained and copied 8,000+ Medical records, ensuring timely and complete filing of paperwork and copy requests. Managed templates and scheduled medical appointments.

Education

2011-2013 Mississippi Gulf Coast Community College – Gulfport, MS, United States

General studies

2009-2010 American Military University – Spangdahlem AFB, Germany

General Studies

2000-2004 Elgin High School – Elgin, TX, United States

HS Diploma

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