Front Desk Customer Service
Resume:
Lisa Bricker
Northwoods Animal Hospital
Cary, NC 27511
*******@*****.***
Multi-tasking, efficient, outgoing, self-motivated, and organized individual seeking a medical office position. Accustomed to fast paced environments and excels in a team oriented work place.
#readytowork
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Northwoods Animal Hospital - Cary, NC
November 2019 to Present
*Open hospital and prepare rooms for the day.
Schedule appointments and reminder calls for upcoming appointments. Schedule boarders.
Take payments at time of services rendered. Enter all invoices.
Set up payment plans through Care Credit.
Maintain clean waiting area and exam rooms.
Prepare reports and deposits for previous business day. Fax, scan, copy records. Electronic and manual filing.
Follow SOP reference guide for front desk team.
Train front desk staff according to hospital standards and protocol. Customer Care Agent
Pet Partners Insurance - Raleigh, NC
June 2020 to September 2020
• Answering inbound warm leads and working hard to convert them into customers
• Works in a positive, team-oriented and structured call center environment
• Service existing customers regarding their pet health insurance benefits
• Results-driven with a Positive Attitude
• Basic computer skills (Microsoft Windows)
• Ability to develop genuine, lasting relationships with our customers, instilling trust in our services and our product
• Knows Veterinary Medical Terminology
• Prefer some college or equivalent experience
• Must have or be willing and able to obtain a NC Property and Casualty license
• Excellent written and oral communication skills
• Self-starting, proactive thinker with the ability to problem solve
• Must be organized, able to prioritize, multi-task and work efficiently
• Sense of humor and a positive attitude (extra points for humor!) Certified Trainer
Outback Steakhouse - Cary, NC
March 2017 to December 2019
Excellent customer service skills.
Supervisory skills required for training new staff.
Great sales experience.
Responsible for all cash taken in on shift.
Greet all guests in a timely manner, navigate through menu using SIE, take orders with accuracy.
Deliver food/beverage providing 100% guest delight.
Maintain a well-stocked and clean work environment. Veterinary Receptionist
Parkway Animal Hospital and Laser Center - Cary, NC 2016 to 2017
Open hospital and prepare rooms for the day.
• Schedule appointments and reminder calls for upcoming appointments.
• Take payments at time of services rendered.
• Set up payment plans through Care Credit.
• Maintain clean waiting area and exam rooms.
• Prepare reports and deposits for previous business day.
• Start and maintain SOP reference guide for front desk team.
• Train front desk staff according to hospital standards and protocol. Server
Olive Garden - Cary, NC
2008 to 2016
Excellent customer service skills.
• Supervisory skills required for training new staff.
• Great sales experience.
• Responsible for all cash taken in on shift.
• Greet all guests in a timely manner, navigate through menu using SIE, take orders with accuracy.
• Deliver food/beverage providing 100% guest delight.
• Maintain a well-stocked and clean work environment. Volunteer
Horry County ASPCA - Myrtle Beach, SC
2006 to 2008
Assisted in kennel maintenance
Walked dogs
Assisted in bathing and grooming of animals
Assisted in feeding of all animals
Shift Supervisor
Cheeseburger in Paradise - Myrtle Beach, SC
2004 to 2008
Responsible for financial record keeping and handling of all store funds.
• Keeping daily entry of all store transactions organized.
• Hiring, training and scheduling of all store employees.
• Maintaining a safe environment for employees and guests.
• Manage all store inventory as well as audits.
• Truck order
• Talk in all servers and bartenders, assigning their sections.
• Frequently visit guests tables, ensuring a great dining experience.
• Supervise and help all team members whenever needed. Education
Certificate in Medical Office Specialist
Wake Technical Community College - Raleigh, NC
2014
Certificate in Legal Office Administration
Wake Technical Community College - Raleigh, NC
January 2009 to May 2010
Skills
Contact this candidate