Customer Service Representative

Vin Miles

Atlanta, Georgia *****

404-***-**** adqk4z@r.postjobfree.com

SKILLS: Comprehensive skills with proven strengths in: Excellent verbal and written interpersonal communication abilities. Great customer service and team player abilities.

Knowledge of principles and processes for providing great customer service to internal & external clients.

Good judgment and problem solving skills.

Strong management and team building abilities.

Ability to analyze, evaluate and incorporate changes. Ability to work well under pressure, meet deadlines and reach goals. Creative, self-starter, manage multiple tasks and learn new skills quickly. Accurate and detail-oriented.

Strong analytical and research abilities.

SOFTWARE: Microsoft Word, Excel, Outlook, Internet Explorer, JD Edwards, Spectrum, M.A.R.S and ACSR. PROFESSIONAL EXPERIENCE:

3Keys 11/19-9/20

Desk Clerk

● Answering Phones

● Welcoming Guest

● Making sure guest and guest follow rules

● Responding to tenants need for emergency help

3/2017-July/1018 Just Press One

Call Taker

• Taking incoming calls

• Making appointments and resolving problems

• Answering Customer Questions

4/2015- 4/2016 Granada Corporation(The General Insurance Company) Customer Service Representative Alpharetta,

Georgia

• Answer incoming call from customers regarding various account inquiries related to Insurance Policy, payments, billing and any customer question or concern.

• Process customer payments and Insurance Policy Endorsements for client and Lien Holders.

• Handle customer request for account modifications (i.e.) policy due date changes and coverage.

• Perform any other customer service related task as necessary. 8/2010- 6/2015 Independent Insurance Sales Agent

Alpharetta, Georgia

• Sell various types of insurance policies to individuals on behalf of insurance companies including Life, Health & Annuity products.

• Develop and plan strategies to obtain new customers and develop clientele through networking, marketing and generating leads of prospective clients via internet, phone & mail correspondence.

• Contact prospective clients to obtain data about their health condition and financial resources to develop a customized insurance plan according to client needs.

• Analyze various insurance plans including existing coverage and advise clients on the features, advantages & disadvantages of polices in order to promote sales. 10/2008-5/2009 Comcast Cable Alpharetta, Georgia

Telesales Representative

• Contacted customers via outbound calls to sell additional phone and internet services to existing customers through rapport building and multiple package recommendations.

• Responsible for achieving month, quarterly sales objective while ensuring the optimum customer experience and satisfaction.

• Processed sales transactions using internal provision systems, processes and procedures. 1/2007- 12/2007 Windstream Communications Alpharetta, Georgia Customer Service Representative

• Processed orders and resolved all customer related issues regarding order placement, product availability and service issues.

• Provided assistance to customers who needed help regarding product

• Sales, service inquiries and account modifications.

• Investigated all customer disputes regarding status of orders, billing & shipping

• Errors and resolved as necessary.

• Analyzed vendor sales quotes for accuracy relating to equipment, services and licensing.

• Facilitated communication between the sales Engineers and Order managers to resolve various customer service issues. 2005 – 2006 Bellsouth (Contractor) Alpharetta, Georgia Inventory Control Specialist

• Ensured quality of materials through stock checks and product accuracy

& etc.

• Maintained records, replenished stock, and planned for future requirements based on orders, production schedules and forecasts.

• Reviewed and prepared materials for shipping based on inventory and quality mater

2004- 2005 Moe’s Southwestern Grill Columbus, Georgia FOOD SERVICE PREPARER

• Prepared food products for cooking.

• Maintained stock and inventory of Food Products.

• Assisted manager when necessary regarding scheduling, cleaning and maintenance of equipment.

1997-2003 Radio Shack Corporation Columbus, Georgia SALES REPRESENATIVE

Promoted and sold company products to include Telecommunications, Cabling, Wireless and Internet Service using effective marketing strategies and sales techniques.

Provided customers with product and service information to assist them in determining appropriate merchandise to purchase and recommended additional products/service to meet their needs.

Assisted with installation, special orders and service issues through vendors (i.e.) Sprint and Verizon.

Education: Life & Health Insurance Program

License:

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