Customer service, administrative knowledge
Resume:
CELL: 519-***-****
************@*****.***
KELSEY PASCHERT
SKILLS PROFILE
Experienced and passionate Business Development Coordinator, Personal Support Worker, Manager, and Server with over 10 years of dispersed and fast-paced workplace involvement. Excellent patience and communication skills with individuals of a wide range of abilities and diverse backgrounds. Composed conflict resolutionist with a keen ability to de-escalate intense situations while maintaining a calm demeanour. Accustomed to multitasking and using phones as well as a variety of computer terminals while maintaining focus. Devoted community contributor with experience interacting with individuals of all ages. EXPERIENCE
RightRide AutoCanada, Guelph, ON — Business Development Coordinator
APRIL 2021 - PRESENT
● Fully OMVIC certified from Georgian College as of April 2021.
● Well-versed in the navigation and utilization of VinSolutions, a Customer Retention Management (CRM) system- a tool used to identify and fulfill the particular needs of potential customers.
● Regularly handled an array of administration responsibilities including placing and receiving phone calls, scheduling appointments, sending mail and e-mails, dealing with inventory, and assisting walk-in customers.
● Diligently followed up with sold clients, booked repair appointments, and obtained feedback and referrals.
● Assisted sales team manage client lists as well as licensing for clients.
● Executed credit applications using Dealertrack software and collected the applicants’ driver’s licence and financial records. The Elliott Community, Guelph, ON — Personal Support Worker DECEMBER 2020 - JULY 2021, DECEMBER 2013 - MARCH 2015
● Individually responsible for caring for old-age residents with varying needs across multiple floors.
● Trained to monitor and follow patterns for the residents’ daily lives and resolve any issues or abnormalities.
● Assisted residents with mobility, bathing, dressing, perineal care, and changed catheter bags on a regular basis.
Boston Pizza, Woodlawn Rd W, Guelph, ON — Restaurant Manager SEPTEMBER 2019 - MAY 2021
● Periodically ran meetings for our health and safety team with open lines of communication to ensure current practices were optimal.
● Executed daily business operations with the use of multiple computer programs, primarily Microsoft Office - Excel.
● Regularly coordinated the entire restaurant team and assisted struggling team members in high-stress, fast-paced situations.
● Resolved customer complaints in a timely and reasonable manner.
● Routinely launched daily specials and promotions including events. Large events were often sold out and surpassed expectations.
● Collaborated with local teams in the community for mutual support. Boston Pizza, Pinebush Rd, Cambridge, ON — Server/Supervisor MAY 2011 - AUGUST 2019
● Worked effectively as a team alongside other servers to establish a pleasant dining experience for customers.
● Responsible for opening and closing the store as well as overseeing employees to complete their store opening and closing routines.
● Often trained new servers as a result of being recognized by management as the most suitable and efficient for the task.
St. Joseph’s Healthcare Centre, Guelph, ON — PSW Student NOVEMBER 2013
● Worked alongside a PSW assisting with ceiling lifts for residents, as well as other daily PSW activities, checks and charting. Harvey’s, Woodlawn Rd W, Guelph, ON — Assistant General Manager JULY 2010 - MAY 2011
● Handled daily transactions, payroll, scheduling, and recruiting. Harvey’s/Swiss Chalet, Main St W, Port Colborne, ON — Manager AUGUST 2007 - JUNE 2010
● Assisted employees at all positions within the restaurant in addition to taking responsibility for all transactions and counts. EDUCATION, WORKSHOPS & CERTIFICATES
OMVIC Certificate, COMPLETED AT GEORGIAN COLLEGE - APRIL 2021 St. John Ambulance, COMPLETED DECEMBER 16, 2020
● Standard First Aid - BLS CPR (HCP), BLS/HCP
St. Louis Adult Learning & Continuing Education Centres
● PSW Certificate and GED achieved - COMPLETED JUNE 2014
● Gentle Persuasive Approach certified - COMPLETED APRIL 2014
● Attended Allies in Aging Conference - COMPLETED DECEMBER 2013
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