Transportation Coordinator Customer Service

SKILLS

WORK HISTORY

SALLY CHAPMAN

• •

Beverage preparation

Food and beverage pairings

Dining area maintenance

Cash handling

Inventory Control

Sales expertise

Credit card processing

International sales support

Report preparation

Complaint resolution

05/2002 - Current

Server

Mansion House Hotel - St Catharines, ON

Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Kept register accurate through correct billing, payment processing and cash management practices. Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Collected credit card, cash and gift certificate payments and dispensed change for cash transactions. Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.

Prepared beverages and filled food orders for customers. 03/2008 - 12/2009

Transportation Coordinator

Silver Pacific Investments - St Catharines, ON

Determined most effective mode and routing of materials to customer locations and company facilities. Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.

Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates. Coordinated dispatching of drivers to accomplish daily delivery requirements. 08/1994 - 03/2002

Day Restaurant Manager

Sweeney Todds - St Catharines, ON

Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Organized special events in restaurant, including receptions, promotions and corporate luncheons. St. Catharines, ON L2N 6S8 289-***-**** **************@*****.*** EDUCATION

Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.

Correctly calculated inventory and ordered appropriate supplies. Actively participated in ongoing customer service programs to build sales and rapport in community. Oversaw front of house personnel to maintain adequate staffing and minimize overtime. Reconciled cash and credit card transactions to maintain accurate records. Controlled purchases and inventory by negotiating prices and contracts with over 20 vendors. 01/1982 - 09/1994

Inventory Control Specialist

Nafa - Toronto, ON

Managed complex projects as directed by leadership, delivering positive outcomes within time and budget constraints.

Unloaded shipments, reviewed merchandise and tracked paperwork. Completed physical inventory counts each .

Implemented organizational systems to optimize product placement and operational productivity. Recorded information, shortages and discrepancies to keep records current and accurate. Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Received, sorted and processed damaged goods with vendors or manufacturers. Audited and corrected discrepancies in inventory numbers. 06/2004

Associate of Arts: Horticulture And Landscape Design University Of Guelph - Guelph, ON

Ontario Real Estate Certificate: Ontario Real Estate Certificate TREB - Toronto

High School Diploma

West Humber Collegiate Institute - Toronto, ON

Contact this candidate